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November 2023 by Dan Sax
May be the best buying experience we've ever had. Did our research online, called to ensure vehicle was available, set up time to stop by. Vehicle was pulled up and waiting under cover (it was raining), Kimber was so easy to work with, was flexible to our timing (we were able to run out for an early dinner while finance paperwork was getting done versus sitting around until it was our turn). Mark (finance) was the quickest to get us thru all the paperwork, no push to sell add ons, pleasure to work with. Can't say enough about everyone we interacted with! Bravo!
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November 2023 by William Jean
I cant say enough about our salesman! He was super knowledgeable and courteous! I was able to do everything pretty much over the phone which made for a quick visit to wrap everything up. Appreciate everything Joel! Love my Denali HD!
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November 2023 by buster yerby
excellent salesman ship, took time to go through truck with us and didn't pressure us. in my life of dealing with car sales this was the best. Chief did and an excellent job. thankyou
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November 2023 by Rose
Chief, Lloyd, and Mark were amazing to work with! I will buy from McKenzie Motors GMC in the future. No hassle to seal the deal and very happy with the price of my purchase. I was in and out in no time and they worked with my credit union directly for the financing. Thank you so much for the top notch customer service!
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November 2023 by Harry Stanley III
Mark and his team at McKenzie Buick-GMC were great to work with. Didn’t waste my time, got down to business, and were easy to work with. Very pleasant car-buying experience.Also loved the cookies and coffee mugs that we got in the mail as a thank you! Such a nice little touch! I’d recommend. ?
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October 2023 by Pat Imhof
This is the second time I've purchased trucks from McKenzie Buick-GMC. I have purchased vehicles from other dealers over the years and McKenzie is by far a class of their own. They welcome you in and provide a buying experience that is stress free and fun. The entire staff is intelligent, respectful and laid back. My sales associate was Crystal and she pulled off an outstanding buying experience for me. After being a 5.3L truck guy for 25 years, she recommended that I test drive the Sierra with the Duramax 3.0L diesel. I'm so glad I listened to her because this is the best truck purchase decision I've ever made. I couldn't be happier with McKenzie Motors and my new Sierra. Crystal, Lisa, Woody and Mark....Thank You and I'll see Y'all again! Pat
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August 2023 by Dean Palacios
We looked up the truck that we wanted and found it at multiple dealerships. We called all of them in Florida, southern Georgia, and South Carolina. We were lucky enough to find the truck at McKenzie and a fantastic and honest sales representative, Chief. They worked with us long distance with much honesty and integrity, even to pick me up at the airport to pick up the truck. This type of customer service is rarely found these days. The truck is magnificent and Chief and the dealership superb.
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August 2023 by Kenny Jackson
I recently had the pleasure of purchasing a new truck from McKenzie Motors, and I must commend the outstanding service provided by salesmen Matt Brown and Joel Williams. Both exhibited unparalleled professionalism, combined with a warm and friendly demeanor, which truly set them apart. Their expertise and dedication made the entire purchasing process seamless and stress-free. I would highly recommend McKenzie Motors to anyone in the market for a vehicle, and specifically suggest seeking out Matt or Joel for an exceptional buying experience.
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August 2023 by Kathy Satterwhite
Nick Mead did an excellent job on getting us the truck we were looking for. Being out of state customers, Nick and the dealership made it super easy for us to purchase the truck and complete the necessary paperwork. We are 100% satisfied.
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July 2023 by doug jones
Came in dressed like a peasant after working all day, was treated like royalty. Planned on buying used, ended up buying new. The sales person Joel was knowledgeable and had a pleasant no pressure attitude towards any decision new or used that I made. Final check out with the document scanner option was a change from the usual signing 8 feet of documents and effortless. I will continue using your dealership for all my future needs.Douglas Jones
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July 2023 by Kelsey Deason
I had pleasant experience when I purchased my vehicle and when I can for my 1st oil change service. The second service visit I encountered was great while I was there but later to find out there was no oil put in vehicle during the service. I had to miss a day of work to have my vehicle picked up from my house and have oil put in my vehicle. The next appointment I scheduled was for an oil change and to have a recall fixed. The oil changed was performed but the recall was not addressed. I was told the person who could fix the recall had to leave early. When I left, I was told the next time I scheduled an appointment to remind them they need to fix recall. Called to make an appointment for 7/10 and explained I needed an oil change and also have the recall fixed. I was told my recall had already been fixed and had to explain several times that it had not been fixed. I was told it was documented in the system it was fixed but it never was. Arrive yesterday to have my oil changed and recall fixed. As I am checking out, I asked to clarify that the recall had been completed as it was highlighted on my receipt. Tom explained it was not completed because they did not have time to recall as my appointment was too late in the day. How come I was not told that when I booked the appointment when we had an in-depth conversation about my recall when I scheduled the appointment. No one was able to answer my question but just gave me excuses. It is now been 6 months and I still do not have my recall repaired on an expensive vehicle I purchased from your dealership. Now I have to wait unit my next oil change which will be about 9 months of waiting. Tom was nice enough to offer me free oil change for my troubles. That does not benefit me at all being that I bought the package already for my oil changes. On top of that, I was going to be charges $119 for my services and I had to once remind Tom again that I have already paid for the package. As you can see, I have not had a good experience with my vehicle that has been purchased from you facility.
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July 2023 by Tambre Lee
Joel Williams is an incredibly fantastic salesman. He listened to my wish list and help me find the perfect ride. He is honest and exhibits integrity. I am so blessed I had him to help me! Overall team at McKenzie is fantastic as well!
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June 2023 by Tesa Howell
Nick at McKenzie Buick GMC was great to work with. For three days he helped us get everything covered and communicated with us well on the all over condition of the Yukon and each step along the way as we were two states over and wanted it to be worth the drive to se wit in person and leave with it. The whole process went smoothly and the vehicle was in immaculate condition upon arrival. We would definitely do business with them again. Thank you!
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June 2023 by Douglas Gemeinhardt
Starting right from contacting the Sales Team through the website after shopping on-line, we received a quick response and excellent customer service. When we arrived at the Dealership, we were quickly acknowledged and our Salesman Nick got us all set to test drive the vehicle. After test driving our car, Nick sat down with us and any/all negotiating was done in good faith and very straightforward. We never felt rushed or pressured to make a purchase. In fact after agreeing upon a price, Nick gladly accepted our deposit and made accomodations for us to return the next day to complete the purchasing process so we could get home for dinner. From start to completion, everyone we dealt with, was friendly and personable. My wife and I usually suffer buyer's remorse after making big purchases, but I will say "not really this time". It was a pleasant car buying experience.
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June 2023 by David Senter
Went in for an appointment on my trade in appraisal and to see some trucks that were online. Drive 45 minutes to get there and not only are the vehicles not on the lot, they are not even built yet. Then I get told that the appraisal will not be happening due to the fact that it will not be accurate when the vehicles I wanted to look at actually do arrive. 1.5 hours of driving and gas wasted. Will say that the service department has always been spot on though so that brings the rating from 0 to a 3.
