Mediacom Communications Corporation has received mixed reviews from customers. Several clients highlighted positive experiences with the company's technicians, praising their professionalism, kindness, and thoroughness. One technician, named Dimitri, was commended for taking his time, checking every area, and replacing lines that resulted in a significant improvement in internet connection. Customers appreciated this attention to detail, especially after experiencing ongoing issues with unstable WiFi for years. Another customer expressed gratitude towards a helpful staff member at the local office, who assisted in setting up internet and accounts promptly when the customer couldn't be at home during technician visits. However, there are also negative reviews that point to serious customer service and billing problems. One customer reported being charged multiple times after moving, due to the company failing to fully process the cancellation at their previous address. This customer also experienced difficulty reaching customer care, with long hold times and being hung up on repeatedly. Additionally, there was frustration over being sold cameras with limited recording options without clear communication from Mediacom. Despite some issues being eventually resolved, the customer expressed strong dissatisfaction and decided to cancel the service. Overall, Mediacom has technicians who provide good service and resolve technical problems effectively, but the company struggles with billing, customer service, and communication issues that lead to frustration among customers.
The workers were very professional and kind , introduced themselves before walking in and did a great job explaining everything to me and set up was super quick!!! Thank you !
July 2025
Mona was so helpful, I am very happy with everything...
June 2025
Internet is down again. Called them and no option to talk with anyone. Just 4 options that aren’t relevant.
Additionally, they have monopoly for my area for cable. That’s why customer support is crap.
