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December 2023 by Matt M.
This location of safelite has always been extremely friendly and professional. They go out of their way to ensure you are happy! My car is always cleaner than I left it - with a new windshield! Would highly recommend.
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November 2023 by Corrie McPherson
Repaired my windshield, Left a visible mark and now it’s cracking again up the windshield . Try to call everyday and no one answers phone. The guy who did it said it was guaranteed. Even though spot repaired was visible (he said it would go away but it didn’t) I thought I could deal with it. Now it’s cracking in the repaired spot and slowly moving up.
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November 2023 by Theresa Lynn
Fast, friendly and efficient! Clean waiting room with TV and water. Our technician was fabulous. Highly recommend.
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October 2023 by Kenny L.
Came here through our insurance and I see why they work with them. We had a pleasant visit. The guy at the front desk is so nice, warm, personable and knowledgeable. He really made the experience tbh. We had a crack on our windshield, called our insurance and had an appointment with them next day! The job took about three hours and they were working hard to get it out for us in time, even with a man short. I waited for a bit and was amazed by how accommodating their waiting room is. There's water, WiFi, coffee and comfortable chairs. And most importantly, FREEZING A/C. 10 put of 10.
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October 2023 by Susan O.
Excellent service. They did a great job with the install and calibration. Plus, I didn't have to hassle with the insurance company. Very pleased. Customer service at drop off and pickup was professional.
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October 2023 by Joy W.
Waiting for my windshield to be fixed. Waiting room small but okay. Coffee pods available but no coffee cups. Only one bottle of water. Business needs to assign one person to restock the waiting area daily. Do have a sweater available. Cold AC. ( generally a nice thing!). Manager very gracious and nice. I've been here one hour. Not ready yet. Read more below. Later: now front desk person is a different person, and curt and not helpful. Four men have been in and out, finished, and I'm still waiting. I was first person here this morning. He now says it could still be three more hours. Not happy. I've been here 1.5 hours already.
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October 2023 by P M
Quality, value, professionalism, and response to questions were all answered at this business. I even found a shortcut to Highway 27 using their directions, cutting my travel time in half. They provided an air-conditioned, waiting room, some coffee, refrigerated water bottles, comfortable chairs, TV, restroom, and Internet. My technician was so kind to show me before taking the glass off that I was missing a plastic molding piece on the right side, which had nothing to do with the glass, but I had not noticed it was gone. It must’ve been ripped off in a car wash service. Was told it could take up to about I believe 2 1/2 hours waiting time. It was much less give or take an hour and a couple of minutes. I was very impressed with the facility warehouse which was ultra clean, and the technicians showed that they worked very hard at keeping it that way. The front desk manager was informative as well. If a rock hits my windshield, i’ll call my insurance, and I’m going to this specific location to get my windshield repair/replacement.Five stars is too small of a rating, 13 stars! *************
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October 2023 by Dustin
Save yourself the trouble and go to a different location. The people at this shop are absolutely incompetent. I've tried to get my windshield replaced here 3 times. The first time, they had to reschedule because they didn't have a part. The second time, they canceled my appointment with no explanation as to why. The third time seemed like it would be a success. They called me before my appointment to confirm, which indicated to me things were on track. When I showed up for my appointment, they told me they didn't have the part and would need to reschedule. This has been over a month of trying to get them to do their job. I would give 0 stars if I could.
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September 2023 by Pati M.
Found a shortcut to Highway 27 because of their directions. They were very , very nice and thorough. They had an air-conditioned, waiting room with television Internet, and some coffee. Restroom was available. The quality of service was excellent. The technician even noted that I had a missing rubber trim piece prior to installation. That probably came off in a car wash.I was told that my stay would be anywhere from around an hour and a half to 2 1/2 hours and I was fine with that. To my surprise it was just a little over an hour. I have a small car kindness goes along way in today's world, and this repair shop goes out of their way to explain, and give valuable service. Thank you for making my car safe.
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September 2023 by AKC
A great crew here! Only needed a weather strip re-glued into place on my windshield & they didn't charge me anything at all to do it. My thanks to all of you there for taking care of my small problem!
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August 2023 by Ozzy Gonzalez
Great service. Not all the bad reviews are justified. There’s a comfy nice place to wait while your car is getting service. They had coffee and water while you watch all movie or use their internet.It was fast and easy. Jonatan did a great job. They have been very kind to me.Try to be positive
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August 2023 by jerry krusch
I had a cracked windshield and I have State Farm I told them I contacted safelight minneola and they gave me an appt for 2 days later and wait time was 8 am- 5 pm . Driver gets to my location around 4:45 and tells me he can’t change my windshield because my Kia is known to crack the molding when replacing the windshield I asked why they didn’t tell me or State Farm when they were contacted. I drove straight to State Farm and explained it to them while I was at State Farm molding was approved and they called stage light in front of me . The next day safelight called and gave me a appointment for the next day and gave me a window of 12-5 after waiting until 4:30 I called to see what happened they told me molding was not in . Again why did you make an appointment without the part they said that was someone else’s job . They called with a 3 rd appointment and when they came they said windshield had a crack and they never checked in the am to see if windshield was in good condition. I called up State Farm and had my Kia repaired some place else and done the first time correctly . Safelights customer service was horrible and I would not recommend them at all
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July 2023 by Lisa Llafet
Safelite website was super easy to navigate & book my windshield replacement after a rock hit my windshield on the highway. Craig came out, called ahead and was on time. He was really nice & professional.
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June 2023 by Eddy Stinson
Very helpful staff. Service was quick. Unfortunately, they were unable to fix my windshield. But, they set up a time to come to my home to replace it.
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June 2023 by Tatiana Baptista
BAD PLANNING! Got there for a 9am appointment. Nobody mentioned how long would take and after waiting for 2 hours, my car was not even started yet (why get appointment if you are not going to be available to work on it?), they finally started to work on my car at 11:30am (2 and half hours AFTER my appointment time), and it was done in 1 hour. That is just a disrespect with people's time. There is nothing to do while you wait. Waiting room was crowded with others unhappy customers and nowhere to go while waiting 4 hours!
