-
November 2023 by Donnie Adamczyk
It is always a pleasure to walk into this UPS store. The service is always exceptional, professional but helpful and friendly. Rachel has helped me many times, with recommendations for packing and saving money. This is now my only UPS Store!
-
October 2023 by Ana Soler
The service is awesome, the people there are so professional !!!
-
September 2023 by Cheryl Stamper
Great service. Quick and easy returns.
-
September 2023 by Linda
Kellie and Jayla make an awesome team. They perform tasks for their customers that other stores don't. Their client centered. I know that's why others and I only use that store. No other can compete to their service. Keep up the dedicated work ladies, your appreciated!!
-
September 2023 by Mini Donut
This store is frustrating. They aren’t open on the days that the website says. We made several attempts to pick up our package, and when we finally managed to come at a time they decide to be open, our package was sent back. The lady there claims that they are short-staffed, so they’re forced to open/close at odd hours, yet I know someone that applied looking for full-time job and they didn’t even attempt to contact him. It’s frustrating that we can’t even retrieve our packages during hours as indicated on the web. Short-staffed but won’t hire. ?
-
September 2023 by Dema Awad
If I can give them negative stars I would. The worst customer service ever to exist. Rachel is a vile person let alone manager. The way my husband and I have been spoken to by this establishment is disgusting. The owner of this establishment is equally liable with everything that occurs and pretends they have nothing to do with anything that occurs. They all lie to their customers and pretend they are on the customers side until they get caught giving the customer the run around. Instead of taking responsibility for their mistake they would rather pretend they did absolutely nothing in order to avoid rectifying the situation.
-
September 2023 by Kristin Tobin
This store is very clean and the associates were super friendly and worked fast
-
September 2023 by Bashura
As a loyal customer of 2 years i should not have to ask the employees what days the manager wont be there so i can specifically avoid her bad manners and racism
-
August 2023 by Lu
Sadly I’ve experienced the same unfriendly, unapologetic and unprofessional attitude from the store owner (I assume). Why work here if everyone who comes in the store your annoyed by. Been going here since it opened and we cringe when we see her working to the point we avoid going the days we think she’s working. The rest of the staff is great and accommodating but this lady needs an attitude adjustment and learn to at least smile at the customers that are keeping you in business.
-
August 2023 by Ingrid Gugino
Manager is always rude and short with me. I agree with the reviews left about her, always try to do my returns when she is not here because it’s unwelcoming!
-
August 2023 by Jay Shelat
Always a smooth experience, everyone is super helpful. Very quick returns & rarely any lines or wait times.
-
July 2023 by Zachary Chevalier
Almost always a easy in and out experience the crew are always helpful
-
July 2023 by frank copperhead
Always the same employees that are stuck working by themselves. Typical corporate way to overwork staff indeed. Lines out the door, two registers but one employee? A shame.
-
June 2023 by Michael Kacanich
Team is always very helpful, and patient with all customers!
-
June 2023 by Troy Wright
The Store location is fantastic and convenient however, the customer service is terrible at best. I came to the store to ship my daughter's diabetic medication to her while she was away at school. I explained to the young lady helping me that I needed the package to arrive within a couple of days so she gave me a quote and told me it would be there it 2 days. Sadly a week later, my daughter is still without her life saving diabetic supplies and they tell me that they have no responsibility. The assistant manager, told me to stop trying to use my daughters illness as a way to blame his employees and hung up on me. My recommendation is to use any other shipping option in the Clermont/Minneola area.
