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October 2023 by Haven Harmon
Was nice and clean ! Found some grest items for great deals !
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October 2023 by Azurite Nunez
The cashier ask us to doble check our items before paying, she mentioned if is broken or missing pieces or if it was working well. Because they don’t do returns neither exchange.Other then that they have big inventory
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September 2023 by Bretley Francis
TERRIBLE. Absolutely terrible. The customer service is awful. We walked in at 10pm. The store doesn’t close until 11pm. We called and even confirmed before going. The minute we walked in, they acted so inconvenienced. Even followed us around the store. They were bringing everything inside at 10:15, so we couldn’t even shop those racks. At 10:30, they were telling us to come back in the morning even though we still had 30 minutes to shop. Then at 10:45, I was standing by the checkout up front waiting on my family, and the lady at the front desk was so rude asking if I was ready. I said no, I was waiting on other people. She said “I’m trying to close” I looked at my phone & it was 10:48. My husband was on the other side of the store & said “you don’t even close until 11.” They were just so inconvenienced, rude, and impatient.
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July 2023 by Ashley Searcy
There are so many souvenirs here. Everything you need in a one-stop shop.
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July 2023 by Chelsey Grace
If I could rate this place a 0 i absolutely would not hesitate to. The way they treat you is disgusting. Everyone there looked like they wanted you to leave from the second you walk through the door. We were looking at the toys in the front not doing anything harmful with full intent to buy. She looked at us so annoyed. She eventually walked over to us and told us to leave unless we are buying anything we all said we are looking cause we are interested in buying some of the toys at the front. She looked at us and with an attitude said I don’t care. We close in 30 mins.. leave. Meanwhile all we were doing was quietly looking at all the fidget toys not bothering ANYONE. Terrible customer service. I hope no one experiences this. Absolutely unprofessional & disgusting.
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July 2023 by Jody
I’ve been to Miramar Beach 3 times within the last 10 months for vacas ?. And each time I’ve visited Alvin’s and probably more than once each trip. I spent well over $350.00 totally, there this last visit a week ago . They do have great choices with lots of inventory.The employees are really rude and can’t understand English. They act like customers are bothering them and want to be left alone.I understand that they are dealing with tourist, but if you don’t like people don’t work retail- especially in a tourist city!2 stars because of very poor customer service!
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July 2023 by Armando Felipe
I've never been in a store where they hate customers just shopping until I visited this store. Each member of my party were paying customers but they treated us like we were a nuisance when we were just deciding what we wanted to buy. Has to be the worst customer service I’ve ever experienced in my life, I would leave a 0 star review if possible. All the employees seemed like they hated people just being around them which was weird as well.
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July 2023 by Shanda Harris
The customer service SUCKS here. The 1st lady I spoke with said "I'm sorry, I speak NO English". Ma'am, you clearly just spoke English, and your were communicating with another customer when i walked in. How can you work in a public place such as this without attempting to communicate with me. After speaking with her, i went to the front desk, and asked the other ladt for assistance. She told me what i was looking for was on the back table. I walked up and down the back isle, and didn't find what i was looking for. I went back to the desk, and told her i didn't see where she was talking about. She said and pointed that it was on the back table. I went back, and walked back and forth about 3 times and didn't find it. The store had just opened. She didnt have any customers. It wouldn't have hurt for you to show me where it was. I left frustrated. I left and went to another one of their stores. Hopefully with better customer service!!!!!
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July 2023 by Maia Em
Would give zero stars if I could!(:My group was looking at fidget toys at the front with the intention of buying a few. A few minutes later, a woman with glasses and her hair in a bun told to leave unless we were going to buy something. After my group said that they were going to purchase a few things, the employee then said, “Okay. Buy your stuff and leave because we’re closing in 30 minutes.”One of the other employees began to follow our group around until they left.Definitely made me leave with a gross feeling, making me regret even purchasing anything. Overall horrible customer service. 10/10 would not recommend. You’re better off going to the other souvenir shops off of 98.
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June 2023 by Michelle Langstaff
So many choices whether it be a fun souvenir, a new dress for dinner, beach clothing and accessories, or a new hat. This place has it all. Prices are average to more expensive depending on what you’re purchasing. This is a good store to fit everyone’s needs.
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June 2023 by Marickeya J.
One of the workers there were really rude and racist to be a woman of color herself. She profiled me based on the color of my skin. My kids and I were trying on the shirts to take back home with us. She immediately thought that I was going to take without paying pointing out that I had a basket full of stuff when I we wanted to try some things on. So of course I felt offended when she asked how many items then as I'm counting she had the nerve to asked me if I spoke English so from there I wanted to speak with a manager but everyone kept saying she stepped out for break. Everyone else was nice but her approach was very unwelcoming and I still want to speak with the manager.
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June 2023 by Jacob M.
Bought a pair of sandals here. Wore them once, to see if they fit. They don't. Go to return them, but apparently you cannot return them if they've been worn. It says this nowhere on the receipt, where they state their return policy, and how am I supposed to know if they fit if I don't wear them? Awful customer service, employees were extremely rude and unprofessional. Save your money and don't waste it on this cheap, wholesale, tourist trap garbage.
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May 2023 by Sarah Taylor
I would give zero stars if I could. Extremely rude staff!! They followed us around like we were going to steal something when I was just trying to spend my hard earned money in their store. If I wasn’t leaving vacation early tomorrow morning, I would have put my $100 worth of stuff I bought back.
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April 2023 by Pete Moissis
Lot's of inventory and good prices. The slow motion apathetic counter staff cost 2 stars.
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April 2023 by Aditi Mohanty
This place is fraud. They charged me more on my credit card than what the item was marked for. When I brought it to their attention, the guy at the counter played all the tricks not to pay me back and did all the drama he could.Please make sure you check your bill properly before paying.Also, all the items are way more expensive.
