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March 2024 by Korinn Ogden
Entering the hotel, you can see the outside trash can overflowing. Inside the hotel smells peculiar of mildew and smoke. My husband and I with my service animal were given a room on the 3rd floor. The entire 3rd floor smelled like very overwhelming mildew or mold. Upon entering, we were met with a whole new odor of stagnant cigarette smoke and filth. Front desk was unwilling to move us or refund us, so we opened the windows. When we went to take my service dog for a bathroom break, we were forced to take the stairs because the elevator could not be called to the 3rd floor from the buttons as the were broken. There were multiple trash cans throughout the property overflowing, and the room had many broken items, including the chair, which had been clawed by a cat, the shower caddy ripped from the wall leaned up against the wall on the counter, wall paper pealing, stained sheets, pantry back wall pushed out away from the pantry etc. This is a horrible property and should not be available on the IHG app!
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February 2024 by Stacey Clarke
Avoid this hotel at all cost. I've stayed in some bad hotels in my life but this is by far the worst hotel I've ever seen. Blood on the sheets, mold all over the walls, the couch had a massive stain. I have never left a hotel before but I could not stay here. The entire hotel smells so bad that I had to cover my nose. Absolutely the grossest hotel I've ever seen. The elevator looked like a staff elevator, industrial and loud. If I could add photos I would. Just imagine white walls with black mold all over them.Safety: Did not feel safe here.
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January 2024 by Nadja Cruz
Their rooms are filthy, furniture falls apart, AC filters fluffy with dust , coffee pot was full mildew , hallways stink, window panes were black & wet just gross I was told 1 night would be comped just for them to higher my rate for day #2#STAY AWAY FROM THIS PLACE!!!My child had full blown asthma attack..Oh I forgot pulled sheets back full of black long hair we all have brown curly hairRooms: Filthy stay awayNoteworthy details: Front desk apologitict
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November 2023 by Alicia Smith
Well the cleaning staff are thieves. Stay Friday night and checked out Saturday. I left my jacket in the bathroom hanging up. (Note should have checked room before checking out, but hey human.) Didn't relieve until later that day when we had to check back in for another night that I had forgotten it. Went to the front desk and advised them that I left it and could they check to see if it was turned in. Well of course it wasn't there. So today once the cleaning staff arrived they would ask if they had gotten it. No word, so I called took them 15 minutes to answer the phone and once on the phone I asked about my jacket, still nothing. She proceeds to tell me after me asking the protocols on stuff being left behind, "if they find anything in the rooms they turn it in to lost and found." I said well apparently not because I know I left it and they have it, but whatever. So out of a jacket and will never spend a dime there again.
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October 2023 by Caitlin Collins
I was VERY disappointed with my experience with this hotel. I booked a room by mistake and got my dates mixed up. I accidentally booked the wrong date and was desperately hoping someone could help me modify the booking NOT CANCEL. I was more than willing to pay any difference which in turn would have more than likely made them MORE money, considering I booked with Forces of Travel on a MILITARY discount. No one was willing to accommodate or assist me in doing this. I understand a cancellation policy is a cancellation policy however this was human error that we were simply trying to modify, not cancel. We reached out to forces of travel who also contact the hotel and was denied the modification. I understand that I booked with the agreement that I couldn’t cancel the reservation but I never dreamed I’d have to pay so much just for a simple mistake. I found the staff and management very unhelpful. I would definitely make sure you booked everything perfectly before making final payments because they will not help you with any issues regarding mistakes such as this.
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October 2023 by Linda Horning
The elevator on the 3rd floor was not functioning the entire stay and appears to have been that way for a few weeks from what I am not reading of prior reviews. Common areas are dirty - elevator floor and carpets. I am not a fan of carrying my dirty linens to the front desk to get fresh ones. The sign stated it was to respect our privacy; I don't think so! More about staffing. I won't stay here or at a IHG hotel again. Back to our usual spot, the Wyndham.
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September 2023 by Neal R.
I don't believe in bashing a business that tries but you gotta try. *Need assistance? Ring the bell and someone will come from a hidden office, it's like you just intruded on them! *Hot water? Guess! No markings on the shower faucets. *Uncomfortable beds and pillows! *Bathroom exhaust fan doesn't work in a small area, it can be bad! *NO USB CHARGING *Plug ins don't match up with the desk. * No loaner program, all empty space I am an IHG platinum member, never seen one this bad with service! Good AC in the room... this is the reason for the added star.
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September 2023 by Harriet Burrow
My husband and I stopped in yesterday for a one night stay on our way home from our trip. We stopped in at 3:00pm for check in. NO ONE WAS AT THE COUNTER. I was told by the cleaning staff the lady who works the counter for the 3pm-11pm shift had not shown up and the lady before her shift got up and left.I sat there till 3:50pm before the person who is night shift just happened to be coming in to go to her room and she was able to check me in. Her name is Summer and she was a very kind and courteous lady who apologized for her coworker. The room we had was very nice and clean. Unfortunately the front desk midday shift just doesn’t have it together. To Summer the lady who helped me thank you so much for helping even though it wasn’t time for you to work yet.
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August 2023 by Heather “Above the Cloud” Summers
I would avoid this hotel if I were you. They are cheaper for a reason. The maid staff comes every 7 days. Nothing worked. There no breakfast. The cupboard was well stocked with drinks but the food had dust on it. The front desk has no one there. You ring a bell and it is hit or miss. The phones don’t work. We were mischarged for a day and we had to get our Discover card to resolve it. Neither IHG rewards or the hotel would refund me. The hotel wouldn’t because the manager was never there and the phones don’t work. The elevator didn’t work one day we were there. The room lock took 15 tries to open. The dishwasher was broken. The bathroom smelled. The halls looked like a back alley because everyone put their trash outside their doors daily.
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August 2023 by Gary Borne
Well, my room had no shower curtain, TV had issues, and I killed 2 roaches and missed on another two. I was too tired to even complain. I would be hard pressed to stay here again. The location was great, but the hotel needs an update for sure.
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June 2023 by Angie W.
Worst Birthday trip ever! 1st room AC and fridge broken, termite holes in ceiling. Moved to 2nd room, pot smell, bugs in floor, dirty linens in bathroom, no free coffee in lobby , no panty food items for purchase, laundry room broken, bugs on carpet. I am embarrassed to say I am an IHG member. This place should be demolished and get a NEW PROPERTY MANAGER because no one cares here. It's an unsightly mess!! Thanks for ruining my birthday
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May 2023 by Janet Stecker
If I could select a 0 star rating I would. For our stay was for Mother's day and the only comforting part I felt was the warm water in the standard tub. He requested a mobility tub that we did not receive. Yes they have a unheated bug infested, non filter working pool. Disgusting!!! Our television volume/sound did not work at all. And when we made the front desk aware they said that we would have to wait till morning for it to be fixed.check out at (10)am...smh..needless to say it never got fixed. Other things of mention are: kitchen drawers that fall off completely, bent bath tub knob, make up grains in the bed, nothing in pantry to offer guests as per snacks. And I apologize to the front desk attendant for waking them from their slumber. We woke up early to leave as soon as possible. For the money paid this was totally NOT worth it.
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April 2023 by Triskaideka thirteen
We had a King Suite with a kitchen. It was very nice and if we go back we want the same room. Large Bathroom and mostly comfortable bed. It is just a shame that hotels have one worker to cover all the problems that may encounter from 6pm to 6am. The entrance is a bit odd....I am surprised that accidents do not happen often in the parking lot...but for an IHG brand, it was acceptable.Rooms: Clean, and spaciousNearby activities: A Mexican Restaurant is across the highway and is very good
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April 2023 by Kimberly Alexander
Hotel room was not as clean as it should have been. The tub floor was a cracked up and dirty. The room smelled like someone had been smoking in it before we arrived. I was told when I booked the room, that the beach was right across the street in walking distance. When in fact it was a 15 min drive to the beach.The attendant Kaylin was very nice and tried to make my stay pleasant. She was very helpful.
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April 2023 by Jayla Copeland
Me and my family stayed here over the weekend and loved it. Staff was nice, rooms were clean and great location!!
