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April 2024 by Arnie Sumner
Kim was extremely helpful and friendly
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March 2024 by Tanja Tate
Great experience getting signed back up at Golds today. Staff was friendly and accommodating!
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March 2024 by Alec Antrim
Cool gym, but it is expensive for a day pass.
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March 2024 by Larry Greene
Ann was very helpful!
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December 2023 by Mike
I recently had the unfortunate experience of dealing with Gold Gym's customer service, and I must say, it was absolutely abysmal. I have been a loyal member for several years, but after this incident, I am seriously considering canceling my membership.Firstly, the staff at the front desk seemed completely disinterested in assisting me. They were unhelpful, and lacked basic knowledge about the gym's policies and procedures. It was evident that they were more interested in chatting amongst themselves than attending to the needs of the customers.Moreover, when I approached a staff member to inquire about a billing issue, they displayed a shocking lack of professionalism. Instead of addressing my concerns, they brushed me off with a dismissive attitude, making me feel like my concerns were insignificant. It was clear that they had no intention of resolving the issue or providing any sort of satisfactory solution.To make matters worse, when I tried to escalate the matter to a manager, I was met with further disappointment. The manager was nowhere to be found, and the staff seemed clueless about their whereabouts. It was as if they were intentionally avoiding any responsibility or accountability for their poor service.I find it utterly unacceptable that a gym of Gold Gym's reputation would allow such subpar customer service to persist. As a paying member, I expect to be treated with respect and courtesy, which was clearly lacking during my interaction with their staff.In conclusion, I strongly advise potential customers to think twice before joining Gold Gym. Their customer service is shockingly inadequate, and it is evident that they prioritize profit over the satisfaction of their members. Save yourself the frustration and disappointment by seeking out a gym that values its customers and provides the level of service they deserve.P.SBeware of their ABC charges a.k.a third party they will never give you a credit for all the extra charges…
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December 2023 by Janice Wahman
Yesterday we met with Anne and enrolled. Today we checked in with Wanda and she showed me the Red Light therapy and explained it's use. Both were lovely, friendly and informative. I was somewhat disappointed to find out that the price quoted was not the price charged for the Red Light Therapy but understand that mistakes happen. I will look forward to continuing here and hoping for good results.
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November 2023 by Shelley McConkey
The facility is well equiped, the clientele is respectful and the staff is welcoming. John, our personal trainer, is excepcional to work with. He is very knowledgeable, challenging and encouraging. I would highly recommend both John and the facility.
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November 2023 by lori godbold
As a long time member I’ve witnessed lots of changes. The new equipment is good n love the massage machine!Love the front desk staff. All are great! Only suggestion is that they have name tags!
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November 2023 by Bridger Beaty
I love this gym in general but Ive been training with Kazeri for the past while and I he’s been an excellent and knowledgeable trainer which has really made a great improvement on my goals. Would highly recommend the gym and Kazeri for personal training
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November 2023 by Travis Dye
The staff is great, they have the sauna area ready for me every time I visit. Today, Kazeri, the front desk staff, was helpful and very welcoming.
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October 2023 by Marcela Guerra
Katelyn is a great trainer! She really motivates me and makes me feel great about my progress. She’s also extremely nice and makes me feel comfortable at the gym
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October 2023 by John Chapman
Brandi always greets me with a smile, makes me feel welcomed to be there.Her smile & warm energy is probably what brought me in to sign up again.She’s definitely an asset! ❤️??
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October 2023 by Diana Velasquez
Starting my training journey with Katelyn changed the game in fitness for me. I was hesitant to sign up for a gym membership again and repeating what I knew, knowing my results would be okay but not great. But when Katelyn and I did the Styku scan, she planned out specific weight loss and muscle gain goals for me. Throughout her training she has been consistently showing me how to achieve them. She is truly knowledgeable, encouraging, and always open to questions and making the best out of your training plan. I have seen clear, positive results two months in due to her, and she has helped my use my time at the gym efficiently and learn how to best train for my body.
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September 2023 by Brenda Vandegrift
Thanks Matt for being such an amazing personal trainer. I am so excited about the results I am getting working with Matt. I am a 61 year old female with bi-lateral prosthetic hips. Matt is knowledgeable, professional, enthusiastic, and is helping me to be my very best physically! My golf game also thanks Matt!
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August 2023 by Freddy C.
Visiting from out of town, I found that while small, this gym has most of the fundamental pieces of equipment I needed to get a proper workout in and dumbbells that go up to 130lbs. Staff was friendly and it wasn't overly crowded. I'll definitely come back.
