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April 2024 by Lisbeni Rodriguez
Service was horrible. Emily "the shift lead" should not be leading anyone but herself on some basic manners and service. Rude.
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March 2024 by Goldenboy Clothing
I come here almost every morning. And the lady her name is Emely she never have a smile on her face.. she’s always rude to me when I come in… this needs to be taking care of.. this is America and America runs on Dunkin.. their shouldn’t be any employees bringing their problems to work with them.
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March 2024 by Miguel Prendes
Waited in line and asked for 10 jelly munchkins. When I got up to the window they tried to hand me hash brown and a coffee. I told them I just ordered 10 munchkins. They then proceeded to tell me I must have cut in line (I didn’t) and that I need to confirm my order. I said “I ordered and you told me I was all set to pull around.” Then the jelly munchkins were injected into glazed munchkins. Just overall terrible customer service/experience with tons of attitude from the staff. As a fellow business owner I thought you should know.
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January 2024 by ALMIGHTY DOLLAR 305
There's a location on university drive and Miramar Blvd. Where the employees behind the counter. Seems to think that it's OK to talk about people that come in and be extremely rude and disrespectful. They need to rehire all new staff and hire new management. We deserve better. The never have enough coffee or doughnuts. Never has alot of customers or long lines. And it is as if the employees are eating everything they prepare each day.
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January 2024 by Sherrill
Extremely friendly and helpful employees the whole time I was there. Towards closing time, the manager became a bit bossy and rude while eating right in front of customers but other than that, it was a pleasant experience. I recommend they get chairs that are more comfortable.
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January 2024 by Peter Mcguire
A lot of the prices are wrong on the menu. When you ask them why they are charging you so muc more they try to say "oh plus tax". When you point out that theyre over charging for the subtotal before they even add the tax at the end, they say "oh thats the proce" without a care or concern. Make you seem like something's wrong with you for pointing it out.
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December 2023 by T T
Placed a mobile order and walked in and my coffee was done. I could see it was wrong, but it's always wrong, so whatever. Stood there waiting for my food completely ignored until someone finally told me they were completely out of donuts and munchkins. When I asked for a refund they said they couldn't do it. How on earth are you a donut place that's out of donuts, continues to sell donuts, and then can't refund them. So no food and I'm out the few bucks- completely not ok.
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November 2023 by Radiant Glow
The cashier was rude from the onset, but still I proceeded to order 2 special lattes, a croissant sandwich and a grilled cheese sandwich in the drive thru. The croissant was flung together in such a way that didn't look appetizing, therefore I asked for the grilled cheese sandwich instead. This is when I heard the cashier and person from the kitchen complaining (as if it would take another 2 hours to cook this pot of extra special grilled cheese sandwich :/). Next time I hear any complaining I will simply get my money back, so not to inconvenience anyone with my outrageous request (whereas only 1 side of the sandwich got grilled anyway).
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October 2023 by Brandon Fludd
The service is always good here and if you see Nina working say hello! Standard Dunkin stuff here and the line may be long but it moves pretty fast in my experience here.
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September 2023 by shaun cobbs
The service here sucks .. didn’t go through the drive thru because my order always gets screwed up.. today I went inside. Big mistake didn’t even get to order .?I wasn’t greeted and after standing in line for ten minutes I asked the young mi long do I have to wait? He said that he had customers to take care of in the drive thru and they come first. I then asked him well what am I and I walked out .?Won’t ever go there again…?EVER!!!!
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September 2023 by Milner Ruff
One morn we got sausage bacon biscuit with coffee and orange juice service was fast and
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September 2023 by Nancy F.
I've been coming to this DD for over 10 years. This morning the Manager Youri not sure if I'm spelling it correctly but she was so disrespectful to a young black guy who was politely telling her the order was wrong. She look at him and said "no that's what you ordered" and walked. I was so upset how see spoke to the young man, I had to say something. She was so disrespectful and when I ask for the manager she gladly said I AM..... Therefor, if she is the manager how the rest of the employee should act. Owners please take note, that's why the ratings is so low.
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August 2023 by Aqua Sarah
It’s like every time I come to this location they always get your order mixed up, this is the 3 rd time, I’m doneDietary restrictions: Wish they had more selection
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August 2023 by Yanin Arzola - Salleh
This is unfortunately the closest coffee shop to me so I have to suffer their consistent screw ups. It's come to the point where if the order is actually done correctly I'm surprised! I ask for cold foam, I get whip cream. I ask for no whip cream and I have to sit here and scoop it
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August 2023 by Hollie Louverture
My daughter applied for a job at this location, she received a job interview right away on Saturday 22. I dropped her at the appointment, one of the employees at the register told us, the location is already full, that’s an automated response my daughter received. Even though, the manager could at least see her and let her know that. It’s the worse location and company to apply for a job. How can you do that to a kid? It’s disrespectful and unprofessional. Poor management, poor customer service.
