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April 2024 by Lauri Ocampo
The service is good but the bank and the development of both the web and the app are horrible! Not even the banks in Latin America take as long for a Zelle or a bank transfer as this bank, to put a card in Apple Pay it is terrible, you have to request authorization it is terrible
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January 2024 by Marty Muniz
Is the only bank where you have to make an appt. To speak with a banker to open an acct. - taking my $$$ somewhere else.
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December 2023 by Rafael Molina
Ms Nadine. The best. Thanks for your patience and helpful about my open checking account.
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December 2023 by Farid Rahimli
Yalile is horrible.She is so rude and unprofessional. She never called me before appointment to let me know that I have to bring my social security card to open bank account. I am so disappointed
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November 2023 by Patricia Heron
Mrs. Nadine is so helpful and supportive! She is so great at what she does. Thanks for all your help!
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October 2023 by EDY DE LA HOZ
It is worth noting that I opened my account at FTB in the city of Cincinnati, Ohio and in 2014 I changed states (Fl), there I had the opportunity to meet Yareli's A. A beautiful and very bold human being solves everything quickly, what a great experience, unfortunately it is no longer available, currently Miss VESNA is super competent. It is an exceptional place, the careful attention of the staff is fascinating, speed, professionalism, in a single word Excellence, Congratulations!!
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March 2023 by Joseph Rivera
Hate how after always providing all my information, tellers or representatives act like I'm trying to rob myself or hack into my account.
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February 2023 by Irving Treusch
We opened an account from a promotional program that was offered. We met Miranda, and she helped us get started with everything. She was absolutely incredible with her enthusiastic help. Our social security is in the account 3 days in advance, they call periodically to make sure that we are satisfied with everything. You can't find a better banking institution for quality service.
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February 2023 by Ryan Price
This place can not help you out at all its 2023 and you can't give someone a temporary card to access the money you work so hard to make and I do not work bankers hours so how is that a 5/3 better
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December 2022 by David Levi
Horrible customer service, horrible online service.App keeps going down every month or two
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September 2022 by Denzel Joseph24
The customer service there is amazing,personally I have never gotten any bad treatment since I've been banking at Fifth Third,as soon as I walk through the door the teller has always been polite aswell as the other staff they make it their priority to make you feel comfortable.
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September 2022 by Nola F.
I have had an account with this bank for a while. When I do go in the branch the employees are very nice. I even get a call from from them every so often but lately it has been twice per week. That seems a little bit excessive. They ask me if if I need anything. I keep saying no and they keep calling. If I did need something, I sure would appreciate them calling me so much. I was in there today and needed to withdraw some money and I have no checks and they do not give checks to the customers as a courtesy like any other bank I have used does. No complimentary checks and no regular checks that you can pay for. I find this odd. So I had to pay $8 for a cashier's check. I was there a couple months ago and they said it was $3. I will be closing my account soon anyway. I don't like being nickeled and dimed.
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May 2022 by Rick Sites
New to area after buying nearby condo. Use Fifth Third Bank in our home state so we used this location for several important financial transactions. Staff was pleasant, professional and available without appointment just as in our home state.
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December 2021 by Dolores Santana
This is the worse bank You could ever join in your life.Worse customer service supportThe app never work after midnight, they blocked my card all the time and to contact them is almost a miracle.Is very sad because I love my job and I have to get pay through this Bank.After two years dealing with this Bank , for my mental peace I decided to find a new job just to close my account with Fifth Third.
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October 2021 by Benjamin Gigot
Very long wait times. Unresponsive security team