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January 2024 by Mercy Medina
Great customer service
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January 2024 by Yoendy Cepero
The truth is, the customer service is very good, they guide you at all times about what you need.
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January 2024 by Dicle Unal
A little bit pricey, but very good pet toy varieties. I will visit here instead of PetSmart.
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December 2023 by 1gomezg Gomez
Good service!
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September 2023 by Jeffrey Feinstein
Jazz was very helpful as soon as I walked in the store to buy a crate for my dog who just had surgery. He even went above and beyond to carry my crate to my truck for me (which he didn't have to do). He was a great help, and give himself and the store 5 stars for their customer service!
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September 2023 by Nicole Burke
I’ve been coming here for over a year now for all my rabbit care needs. It’s conveniently down the street from my house and they’d price match with no issues because honestly, the prices are much higher here than at any other pet store nearby. Here, a 25lb bag of rabbit food is over $50. About 5-10 minutes away, I can get the same 25lb bag for $22. But as of recently, I was told they wouldn’t be price matching the same anymore so I’m taking my business to the more reasonably priced well known pet store. Because paying almost double for the exact same food is outrageous. With people struggling to pay their bills in this economy, they shouldn’t have to stress about feeding their animals overpriced pellets either.
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September 2023 by Linda Waldman
My husband delt with Jazz. He was very helpful and a pleasure to deal with.
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July 2023 by SERENA P.
Rude customer service. Came in here once and they ignored me had to beg for help and they sold me food for cats for my new puppy. I called today 7/29 to find out about return policy for open items as my dog hated the food the lame associate recommended. He kept ignoring on the call telling me to check my receipt and that he had a line in store and can’t answer my question. Always rude and not helpful or knowledgeable on products.
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April 2023 by Cynthia U
We came in for a beta fish and some dog food but left with a bunny, food, toys and housing for said bunny and dog food. The store is clean, wonderful variety of kibble and treats. Customer service here was amazing, a young man named Alex helped us with our purchases and was even knowledgeable about owning a rabbit and offered advice and much needed assistance. My daughter and I are thrilled and are considering a second rabbit, so our new buddy has a friend. Thank you!
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March 2023 by Natalie Corvacho-Edwards
Terrible customer service. The employees do not know products and were unable to to recommend proper product for my dog. Wound up selling me the wrong item.
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January 2023 by Devin R.
Gus is a phenomenal store manager. His knowledge on dogs is close to perfect. If you're having diet issues for your dog, he may help! He's helped mine!
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October 2022 by Rebelee Jeyasingh
Great place for pets. Friendly staff
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August 2022 by Yessenia C.
I didn't go in the store to buy anything in particular. I went in because I was avoiding a creepy man following me . The staff was extremely sweet , understanding and helpful. To the 3 staff members that helped me today, thank you from the bottom of my heart!
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August 2022 by Camille Whittingham
I’ve been here 4 or 5 times now and every time except once, I have had to wait or look for or yell for someone to come to the register to check out. I don’t know if they’re understaffed or have poor management or both, but no one is ever around to help. The cage with the adoptable cats is filthy, so are the cages with the ferrets and rabbits. Also one young employee there with a bad attitude.
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April 2022 by Ericka G.
I have a hamster named Murray. And I love my furry baby to death and I spoil the sh#t out of him. And I don't care what you think. I came here to pick up some treats and new bedding for my baby. While at any pet store I always stop by every cage to see all the cute animals (except 5h3 snakes..Im.terrified of them). In this location they had cute guinea pigs, feel tree ets,birds, fish, hamsters, and a chinchilla. I was amazed by that. I've never seen a "regular" pet store carry an exotic pet. I wanted to hold it but I didn't thinknit was allowed. Is it? Anyhow I saw the cutest hamster too and I almost wanted to take him home, maybe next time? Of course like all.pet.stores they have all the pet supplies and treats needed. I suggest any location cause I've gone from the Keys to Broward and always been happy with my purchases.
