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September 2023 by Melissa C.
I had the absolute worst experience ordering from the bakery.It started off fine. I ordered three cakes in-person with a very helpful staff member a few days ago, and my order was supposed to be ready today.I tried to call before I went today to confirm that it was ready, and couldn't get anyone to answer the phone. When I got there, I still couldn't get anyone to help me. Me and a few other customers were waiting for a while and couldn't get anyone. Multiple staff members were walking around in the back. We'd ask for help, they'd look up at us, and just continue what they were doing and ignore us.When I finally got someone, sure enough, they didn't have my order. They acted like they had no clue what I was talking about, and offered no explanation, apology, or solution. When I got upset and told them I needed the order, they called a manager over. The manager asked me who I placed the order with and called that employee over. He said he remembered me, and that he didn't know what happened. They said they could make it for me now, but that they didn't have the flavor I ordered available. They said they could make it in a different flavor in 10-15 minutes, and that the manager would come back when it was done to ring me up with a discount. I didn't have a choice because I needed the cakes for an event. They didn't have it ready for like 20-25 minutes. Then I had to wait another 5-10 minutes for the manager. At this point, it had taken quite a bit of time from my day and an insane amount of frustration. There were several other frustrated bakery customers with various complaints there as well. The cakes did come out looking good (but not the right flavor), and it was not even remotely worth everything I went through to get them.A word of advice: STAY AWAY
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August 2023 by Shania M.
This Sam's is always my go to for my meat and seafood. It's always busy here so be patient with the lines and parking. I use self check out so I can get out faster. After you spend $200 in groceries definitely check out the concession. The pizza is a reward! So cheesy and always fresh.
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June 2023 by Brandon R.
Man, I love shopping here! They have so many cheap deals with large quantities! I purchased Pillsbury Cinnamon Rolls (32-count) for only $9.98, Breaded Mozzarella Sticks (72-count) for only $13.28, Fruity Snacks (100-count) for only $8.98, Gushers (42-count) for only $13.98, and Franks in a Blanket (48-count) for only $12.98! They also have yummy sushi rolls! I bought a California Crunch Roll (15 pieces) for only 7.98 and a California Combo Sushi Roll (20 pieces) for only 9.98!The customer service here is remarkable! I accidentally purchased Honey Nut Cheerios thinking they were the cereal bar variant and tried returning them, but they refunded me and let me keep them instead! I also bought their Italian Style Beef Meatballs, but I didn't like them, so I went to return them during their early shopping hours and they gave me a refund!Their bakery section is simply addicting! They have butter cinnamon rolls, tuxedo bar cakes with chocolate mousse, iced brownies, assorted caramel-dipped apples, and more! Once in a while, I love to surprise my coworkers with one of their bakery confections!There is no reason why you should NOT be using the Scan & Go app feature! You can literally skip the lines by using your phone to pay for your items! You can then head straight for the exit - just have your receipt ready for an employee to check!
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April 2023 by Shaun V.
I when I placed the order I was under the impression it would be ready for pick up in the AM. I went to SAMS Club at 5PM and I saw a guy that was delivering an order to another car and I asked if he could get my order and he said I was 1 hour early. I asked if he could grab it for me and He replied that he is not supposed to do that and advised that I could come back tomorrow because it will be held for 24 hours. I get home 20 minutes later and I get a text alert that the order was ready. really!?! At 5:45PM I called the 800 number on the text and had the displeasure of speaking to Abby. I told her that I want to cancel an order and also my membership. She asked why I wanted to cancel my membership and order. When I explained the entire story she immediately transferred me to membership retention. W/o any other discussion, empathy or customer service Wendy, from membership retention came on the phone and of course Abby did not explain anything. I had to repeat myself again. At the end of the day I will never shop at SAMS club nor would I recommend SAMS Club to anyone EVER! Customer experience is not a focus. I will continue to shop at Costco as they value their customers and are professionals.
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March 2023 by Justin P.
This is the worst Sam's club on earth. If I could give it zero stars I would. DO NOT GO HERE!I mistakenly placed a pickup order from this store and expected it would be cancelled after the 24hrs. Well six days later it still hadn't been cancelled and I hadn't been issued a refund. I tried calling the store about a dozen times but the phone for the member service desk just rings and rings and rings. I'm talking 5-6 minutes of ringing with no one answering. I even went on the app, said I was at the store, put in a space number just hoping someone from the store would call me when the space was empty or it wasn't me picking up (they're suppose to ask for ID). Surprise surprise, they didn't and the order was marked as "picked up". How? Who picked up the order? Cuz it sure as hell wasn't me! Finally after multiple calls into Sam's Club corporate I was able to get a refund.
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August 2022 by S Elli
The staff members, Genevieve (pharmacy manager), Jo, and others were rude, unfriendly, and disrespectful. They turned their backs and refused to acknowledge or answer my questions. I had to call the store manager and my health plan for assistant. I will transfer my Rx after this.
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July 2022 by Julie D.
Nice selection of everything we needed. Restrooms were clean. We also had lunch. Pizza was fresh and good. No churros or pretzels, that was a bummer.
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March 2022 by Moris L. Uhler
Worst Sam's that I have visited. No chickens available at 1PM and none being cooked. Short with staff. Half of the self checkout working.
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February 2022 by Justin Thyme
This is the only pharmacy I come to. I get my meds and vaccinations here. They are always ahead of me and usually let me know when I am due for a refill. Prices are good and there is special pricing on certain meds if you are a Sam's Plus member and the savings more than make up for the cost of membership.
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December 2021 by Alexander Marohnic
The pharmacy staff here is very helpful and non-judgmental. Definitely recommend.
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November 2021 by Terri E.
Scan and go app is the way to go. Download app. All your account info is on the app. Go into Sam's Club. Scan items as you go and pay on app and show barcode to attendant by exit. That's it. No waiting in line to pay for items. It's the BEST!!! I also love that if you have an executive level membership, you can go to Sam's Club super early around 7-10am before they open to the public at 10am. It's so convenient and so much less chaotic than Costco. Sam's Club has been getting cool stuff lately too. They have the best adjustable cloth masks for adults
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June 2021 by Sirena Swanson
Great Value and love the self check out plus all items in stock
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April 2021 by Sheila Roberts
The bakery, Fazie is the best, her work and designs are top notch
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March 2021 by Shaunda H.
My favorite thing about Sams is the app. I get a rush whilst shopping and scanning then walking past the long lines straight out the door! This feature makes shopping much easier. This particular club is always clean and stocked. Most of the employees aren't friendly but the app makes up for that.
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March 2021 by Edward K.
Optical wait for a pick up of ready glasses is over 20 min. Unfortunate and disappointing.