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March 2024 by jonathan dillon
I have been a loyal customer of this location for over 20 years, consistently receiving excellent service until today. Unfortunately, my recent encounter with an employee named Terry left me feeling unsafe and disrespected.Upon entering the store, Terry immediately became confrontational and followed me out into the parking lot, where he aggressively confronted me, egging me on to engage in physical violence. As a customer, I should never have to defend myself from an employee's inappropriate behavior, especially from someone over 65 years old who should know better.Despite this unpleasant encounter, I must commend the manager for their handling of the situation. They remained calm, respectful, and addressed the issue with the professionalism it deserved.Overall, my experience at this location was marred by Terry's unacceptable behavior. I sincerely hope that management takes appropriate action to ensure that customers are treated with the respect and safety they deserve in the future.
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October 2023 by Malignant Redneck (Malignantredneck)
Mr Kenny and Mr. Cade have excellent customer service skills. They helped answer any questions I had quickly and were very knowledgeable. Great customer service skills as a whole at this store. The store was very well organized and easy to navigate
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April 2023 by Jennifer Davies
I’d give them 5 stars only because Ethan is the best worker there but the new girl they just hired is absolutely horrible. She’s nasty and very rude to customers! I wish they would fire her. I won’t be back which is a shame because I really liked the store.
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April 2023 by Let’s Sparkle House Cleaning Services
Kenny The New Manager at this store location is not only professional but definitely goes above and beyond when it comes to customer service! He is by far an asset to this establishment; And is Not Bare Minimum which is hard to come by these days!Thank you Again Kenny for all of your help yesterday ! YOU Rock!
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April 2023 by Spike Duck
The majority of the time they have what I need!! Helpful employees, quick in-and-out!!! Rewards!! Bought my new battery powered Stihl chainsaw at Carter's Mount Dora!! Totally satisfied!!
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February 2023 by Darla Gossett
I stopped there for my mom and got top soil and potting soil I asked for help due to my back problems no one helped or ever came out to help. I waited 15 mins the lady called for help 2 times and she said sorry but I sure made it know no one helped me when I asked for help. So I got it my self and almost fell. I'll never go to this ace again lazy lazy lazy people. Don't help no one !
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February 2023 by Ashley Gibson
Awesome and friendly customer service, didn’t catch the man’s name who helped me load the salt bag into my car tonight, but shout out to him! Will be a returning customer now.
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October 2022 by Ballisticfox 192
Manager needs to give Ethan a raise! Boy works hard and is always on top of his game. Better than all the employees in there put together!
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October 2022 by Kirstina Heasley
Ask for the employee Ethan. He will get you in and out with everything you need. Great service from him. (:
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October 2022 by William Ennis
Just had mulch deliveredKenny was great and early too
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August 2022 by cheryle cleveland
If I could leave a negative number I would. The women that work there are horrible,rude,nasty individuals. I love Ace. I love the prices and the location, the variety - it has taken me a year of being continually disappointed to finally write this but the women that work there are completely ,inexcusably unfit to work with the public. That includes the manager too. Deal with only the men there and the experience will be better. ALL the women that work there are nasty. I will never go back. I support local business but Lowes will have all my money as well as my friends and families from now on. Stay away. Don’t feel sorry for them when they close because they don’t deserve one ounce of our local support. After a year of this I truly think they should all go work in the warehouse . I will continue to keep them in my prayers bc they need it.
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July 2022 by Kevin L.
Bought ego trimmer broke after two uses! Took here for warranty repair, took over three months to fix! They blamed ego for unavailability of parts, ego claims part was shipped right away! Someone was lying! Long story short don’t buy ego products and Definitely don’t take anything here for repair!!!
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July 2022 by Kevin L.
Bought an ego trimmer here used twice and broke. Returned to this store for warranty repair. Had it for over three months waiting for repair. They said having trouble getting parts? Ego claims they were sent part right away! Rude rude rude! Avoid this location!!!
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March 2022 by Jen Gilley
Everyone is super nice and helpful.
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March 2022 by Ivy R.
We drove 4 hours to camp and didn't have anything to cook with on a Friday night 8 minutes before close.instead of trying to rush us because it was so close to closing time they did a really great job with helping us figure something else out so we didn't have to drive all around! Staff is amazing thank you!!