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October 2023 by Judith M.
Completely conned. Traded by 2019 for 2023 jeep. They screwed up the lease. Over a week after I left the dealership with the new car they contacted me to say if I didn't re-sign the lease they would have to pick up the car and take it away. They made a mistake. They said they would pay my first months payment and they haven't done that either. As of today they haven't even paid off my 2019 jeep. 21 days after I signed the original lease they phoned up and said they wanted $3000 otherwise they would come back and pick up the car my friend paid it on his credit card. Meanwhile Stellantis, who is the finance company for the lease has said they have absolutely no information about any of the above. I would never recommend this company they've conned me and my partner. We are trying through an attorney to get this resolved.
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October 2023 by Randy L.
I took my Jeep in for service and left it overnight in their parking lot. The next morning I discovered that a thousand dollars in stereo equipment was stolen. I was told that their lot security leaves at 2 AM. Advantage Chrysler would not cover the expense. I highly recommend that you don't leave your car overnight for service.
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September 2023 by joe m.
Use any other dealership. The service manager intentionally scheduled our appointment for when they were closed... ha . Second time we've had a bad experience. I'm sure corporate is waiting to shut this horrible place down.
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September 2023 by Toby Mitchell
Didn't have the car advertised.
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August 2023 by Stacy F.
Do not use this dealership. Absolutely horrible. Bought a brand new Dodge ram, and in less than 24 hours tried to bring it back to upgrade it to one that had features that they told me it had but it didn't actually have. They refused to even discuss, purchasing a more expensive vehicle were extremely unprofessional and rude. Even the purchasing experience before this was not handled properly with a ridiculous amount of pressure. such an awful place. The general manager, Tre Turner was extremely unprofessional and rude. I wouldn't send my worse enemy to this place. Buy anywhere else but here.
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May 2023 by Kay Bee
Great Part's Depa6
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April 2023 by Ray Andrews
Easy experience. Great staff. Thank you Dillon for putting us in our new truck !
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January 2023 by Daliah Bell
Can you all please stop calling and leaving horrible voicemail. I'm not interested in selling my car. My phone is in the DO NOT CALL LIST that goes for you too! Different calls from different numbers. STOP
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January 2023 by J M.
Called and made an appointment for an oil change and the gentleman was very helpful and got my appointment scheduled right away. Arrived for my appointment and stood outside for 15 minutes before I went inside to see if someone could help me. After telling me to return to my car a van pulled up in the other lane to my left. The service advisor walked out and helped the guy who just drove up before me and I had waited over 20 minutes at that point. Finally advisor came to help told her I had an oil change appointment and she told me it would be 2-3 hours. I told her on the phone when scheduling they told me 1-1.5 hours. She then goes to tell me that the scheduled 3 oil changes in the one time slot and they only have one mechanic working on oil changes. They lady advisor with longer brown hair was horrible and disrespectful. She came with full attitude and was very short and defensive from the time she approached. I brought this to the attention of the other service advisor by the door and he was very helpful in trying to resolve the issue and got the service manager involved. They got me out of there in a little over 2 hours and appreciated the two guys that helped me. However that woman service advisor rubbed me the wrong way and don't know that I would return as long as she is employed there as she was rude, aggressive, and not helpful.
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October 2022 by Ernie M.
The worst service department I have ever encountered at any car dealership in 5 states and two countries. Almost ten years ago, I swore I would never bring another vehicle into this department. But my Rubicon had a recall, so I had to go to a dealer. The choice was Advantage, a mile from my house, or drive to Sanford, 30+ miles away. Took the Jeep in on a Monday, early. At almost 5pm on Monday, I got a call that the parts needed to complete the recall were delayed, that they would be in on Tuesday, and that I would get a call when the Jeep was done. I had a busy week. No call Tuesday. I figured, ok, they're behind, I'm sure I'll get a call Wednesday. Nope. Thursday. Nope. Friday morning at about 9am I called, just to get an update. No "service manager" available to talk to me. I requested a callback. At 4:30 pm, after no call all day, I called. Twenty minutes on the phone, and, lo and behold, my Jeep was ready. It had been ready since Wednesday. I went to pick up the Jeep. Apparently, my service manager, Tim, had gone on vacation Tuesday. Which is fine. Vacations are cool. But, when you have an entire department that is supposed to be dedicated to customer service, one would think that customer service would be, well, sort of expected, even when one member of the department is on vacation. The service manager who helped me, Chris, was quite pleasant, and was apologetic, and I told her that I would mention that she wasn't a part of this whole issue. Which, honestly, maybe that's true. I don't know. What I do know is that Chris and I had to walk all over their parking lot with my alarm on my Jeep beeping in order to find my vehicle. When I got in, the plastic protectors they use to cover seats were strewn all about the interior. It was a passenger airbag that was recalled, so they had to take everything out of the glove compartment. They simply jammed it all into an overstuffed plastic bag, and left it on the passenger seat. I found a nut, and a spring, which is what I hope they replaced (or, at least, I hope it's not super important) just lying on the driver's seat. And dealing with the airbag, I know they had to pull the stereo. The stereo is original equipment, so it's an 08, and it's a bit old, but it worked. Past tense. Now it no longer will switch to FM, so it's either AM or my janky bluetooth aux unit. I won't take it back there to have them fix what they broke, because I fear I'll be walking for another week. Just complete lack of attention to detail, cleanliness, and especially customer communication and service. The absolute worst service department I have ever, ever encountered. I don't write bad reviews. I think bad reviews many times hurt businesses who have simply made honest mistakes. I do write positive reviews. But I have to beg you - beg you - do not use the service department at this dealership. If you're looking for a new car, consider any other Jeep dealer, because you'll be tied to this service department if you buy from these guys. It's a horribly run enterprise that absolutely does not care about your business.
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March 2022 by D. M.
I have been using this dealership for the last three years to service our 2011 Dodge Durango and 2017 Dodge Challenger TA. I was asked to have a wheel alignment done on the 2017 Dodge on March, 2021 when the car had 23 K miles. I have rotated the original tires on the car every 5 to 6 K miles regularly since new. This last year I put 9 K miles (mostly Hwy miles). On checking tire pressure this last week found the inside side wall of the front tires had excessive wear to the point of needing replacement. I brought it to the dealer to check the work they performed on the alignment which is the primary cause of front tires wearing badly on the inside or outside. The service agent immediately responded with excuses about the Hwys condition in FL or that the tires had not been rotated (I had these rotated at Discount Tire 6 K miles ago from whom I purchase tires for other family vehicles and they rotate the tires free of charge for all my family vehicles to include the Challenger). I explained the situation in detail to the service agent. It took the dealer a day to check the alignment and I was told the alignment they did a year ago was perfect and could not have caused the tire wear problem for which a front bad alignment is responsible (an alignment is supposed to be good for 2 to 3 years under normal driving conditions which is the case for our car). I left disappointed and question if I could trust this dealer again for any future repairs or service. They did not even offer to rotate the now bad tires to the back so we could get more life of the two still good tires on the back wheels. March 23, 2022.
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January 2022 by Amber Deeming
Zach B. was Awesome! He was very helpful and stayed the extra couple of hours after close to make sure our car buying process was smooth and easy. Thank You!
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January 2021 by Jonathan Ramos
Received spam mail from them in the form of a "Confidential registered document" , of all the spam mail I receive, congrats, yours is the most deceitful I've seen so far. I will evade this place like the plague and advice others to do the same for their deceitful practices. This is spam mail, imagine when you're negotiating with these people the tricks they will use on you.
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January 2021 by rene tt
Clowns stay away
