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December 2023 by Don M.
Service department took an entire day to pull a code and do nothing else. Then told me it was 6,000 to fix it, No thank you . Reset the code an the problem never returned.
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December 2023 by Phil H.
Worst service department that I have ever had to deal with. No one will answer their phone or return calls and they never seem to have a clue about anything.
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October 2023 by Around Florida And Beyond B.
So I went to Prestige about two weeks ago for an oil change and to have some warranty stuff looked at. At first things seemed good, service writer called me when the car was ready (That has never happened at Prestige). She told me that the seat cover wasn't covered by warranty but she ordered the other stuff warranty/recall. I said that is ok, but I need a price on the seat cover as I was going to need to replace it anyways. I also called Ford corporate for help considering the car was just out of warranty (That is a different story entirely). Well at this point both Ford and I are needing the price of that part to be installed.I went to pick up my car and the keys were not with the cashier. I was told that I needed to track things down. Finally got my car after about 20-20 minutes.When I get home I look at my paperwork and saw that they had done a multi point inspection (MPI). I was looking this over and saw that they rotated my tires, checked my brakes, checked the trans fluid, and the power steering fluid. They also recommended an air filter and cabin air filter. Funny because I asked for only an oil change and when they asked me about doing the world, I said no (That includes the rotation and everything). Its also very funny that my vehicle has electronic power steering, the trans level stick is on the side of the trans housing, my wheel lock was in the same exact spot as I left it, which is deep in a cubby. My cabin air filter was replaced with a K&N use days before and the air filter (Which did need to be replaced), the housing was left unclipped. So they pencil whipped the entire thing.I called 13 times and never got through to anybody, so I drove back up there. When brought it up to the newer service manager, she told me that she was almost sure that the MPI was not mine.Fast forward to today, I asked the service writer if they had gotten a price on my seat cover. She said that she has been busy and that she thinks somebody had called and they have to do more research. it is literally just the seat cover on the bottom of the passenger seat. I am wondering what the process is and how hard it is to get a price.They say things are changing, but seems to me that it is the same old stuff. Make excuses for the employees when they screw up and make the customer feel like it's their fault. How hard is to take care f the customer, something that is seriously lost in this world. What seems to be a simple task has turned into a giant dilemma.Update: Had to drop the car off for the recalls/warranty work. Walked into the parts and lo and behold they had the part in stock. Then got a different service writer to give me the labor charge. Now I just need Ford Corporate to call me back. My first experience owning a ford, and so far not a great one.Final Update: I was called several days ago that my recall/warranty parts were in. I made my appointment for a Monday. On Tuesday we dropped my mothers truck of and asked about the prices I needed. That is the night that I left a review on Yelp, Google, and the BBB. Friday we picked up my mother's truck and dropped off my car. Monday I call and ask about my car, they call back and leave a message saying my car is ready to go. When I pick up my car, they did no work and refuse to service my car again. So I went to talk to the General Manager (also new). He could care less with what I was saying and at times had a smirk on his face. But something I did get out of the conversation was that I was blacklisted because I left a bad review. It seems that the new motto is, "We drop the ball and the customer gets upset, so we just get rid of the customer." Not once did the manager make any suggestion that they dropped the ball. I never did one thing to deserve this type of treatment. With this being the new management, I am sure that Prestige is going to go even farther downhill then before. I didn't think that was possible. The GM even said to me, if you are going to leave a bad review, why do you come back. Well, let's see, I was hoping that something woul
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October 2023 by Sven L.
I wish I could give zero stars. I called because I had a recall on my car, safety related. I was told they have the parts in stock and to drop it off about a week later for service. Dropped it off yesterday at 8:30 AM at my appointment time. Called over and over and got put on hold with no answer as to when it might be fixed. Finally at 5 o'clock. I spoke to somebody who said they would try to look at it on Monday. They told me that "just like everywhere in America we're backed up" tried calling again multiple times today and getting no response. Finally drove over there and there were three service techs just sitting around talking not answering the phone. What a joke.
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September 2023 by J.L Jones
GREAT AND TIMELY SERVICE !
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August 2023 by Peter L.
This completely unresponsive Ford Dealership is the worst I have ever encountered. They don't have any cars on the lot and the service department is terrible. We asked about an Edge and they tried to talk us into an Escape, never once told us they could get us an Edge. No one ever calls back to provide updates. The receptionist is rude and zero help. Every single service visit with them has been a frustrating experience. We are done. We take our car elsewhere for service. We are a Ford family and our next car will be a Ford but not from Prestige. I would never purchase a car from someplace like this. The sales department is likely no better than the service department and you still have the snarky receptionist. I frankly don't understand how they are still in business. They may be the closest dealership but in my opinion, it's worth the drive to find better customer service. They clearly don't seem to care about repeat business. I just bought a new Ford from another local dealership and have my vehicles serviced else where.
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August 2023 by Soledad D.
Save your time and money this place is trash so bad I drop 2 trucks for oil change at 8:30 am and try to call a couple times to find out if they were ready never got and answer Eddie the Manager from this place didn't even have the time to spoke to me I came down and try to get our trucks and they told me they weren't ready and it was 4:30 pm plus I ask to talk to Eddie the manager again and he was too busy to talk to us he was on a meeting please take this place down or replace with something better this place is horrible.
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August 2023 by Easton O.
Had a very great experience with Michael. He was able to get me to a price I liked. Very nice folks in there. Definitely would recommend.
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April 2023 by Adel ramirez
Wife took her Acura got get an oil change here as we usually go to the quick lane at Mullinax in Apopka. Do not expect the same type of service as here the receiving person,Jeff said “You know you brought anAcura to a Ford Dealership “ in a mocking and condescending way. On top of this expect to wait multiple hours for your service to be completed after your appointment.Even longer for them to contact you if you do not wait. Would recommend taking your vehicle elsewhere.
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April 2023 by Lauren N.
This place might as well burn to the ground, I would NEVER recommend going here, whether it be for maintenance, repairs or buying a vehicle from them. No sense of urgency, they aren't reliable & their work is below subpar. We left with a vehicle we bought from there & within 15 minutes issues started showing up. They then proceed to keep it another 3 week, "resolve" the issue & yet again, within 15 minutes it magically reappeared. Don't wait your time here.
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January 2023 by Trish O.
They rope you in with a "lifetime warranty" then do things that contradict good customer service. Took my pick up in for a covered serviced ce, when I got my truck back it smelled of burning oil, I called - they said some spilled on the engine and it would burn off. I waited more than 2 weeks and the smell is stronger now than before. I take it over - AFTER 3 HOURS of waiting they tell me I caused damage. I'm furious - It didn't smell until after they had it and it was immediate. I'll never do business with these thieves again. There are more issues I just don't feel like writing more. Just beware.
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October 2022 by Adam S.
Worst customer service you're trying to reach the service area no answer They don't call you back
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October 2022 by Ever R.
this place absolutely sucks. i got LIED to, SCAMMED OF MONEY and my service tech was CLUELESS with no idea what he was doing and when asked to speak to a manager no one helped. i brought my 2019 ford mustang gt to be serviced here for 2 issues, the main one being the motor ticking from what im guessing is a bent valve, and the other being an idling issue it has where it randomly shuts off and the rpms go on their own. I had taken it to a ford dealership in saint cloud and they are the reason the car is ticking now. i took it there because it was misfiring, and they figured out it was because of 3 cracked spark plugs. but they told me they didn't get the porcelain or cracked pieces out and they left it in there... so when they started the car you could hear it. the car was not ticking when i brought it there, but came out with a very loud one. anyways I have warranty on everything except bumper to bumper, so my engine is covered. i brought it in to this ford with a check engine light which was the first thing they diagnosed, they told me my intake tube was cracked and my MAF sensor was bad, and told me in order to check the ticking of the motor i HAD to buy these parts for $645 which was not covered by warranty, so i did. then after replacing the parts they told me ford did not want them to tear down the car and i could come pick it back up until they talk more with ford and come to an agreement. so i picked it up and first of all my undertray from my bumper was hanging off... they didn't screw the other side in so i had to take it back for them to take it off, but i thought the parts i had paid $645 would at least have fixed the idling issue, but i was wrong. it was still idling terribly so i texted my advisor and asked if i could bring it back in the next day for them to perform a leak down and compression test, she said absolutely they would do that and to bring it back in. after about 2 weeks of hearing nothing back she tells me they took the valve covers off, checked for a bent valve but didn't see anything so they did an oil change with an additive and the ticking was gone. turned the car in in the lot, let it sit for a minute and the ticking was surely not gone. so i drove it back to my advisor and had the tech who was working on my car come over. he told me the same thing my advisor did and said the noise is normal when it's clearly not. it's way louder than a normal coyote tick. the tick is because of the other ford!!!! the tech didn't even know the different between a gen 2 and 3 mustang.... how do you even have someone who doesn't know the difference between them working on cars???? that's absolutely insane to me. i've just come to find out they didn't even do an oil change on my car and lied about it?!?!? i was told by someone there they didn't even change my oil when i was told they did. what kind of dealership is this? one where you lie to and scam your customers as much as u can? one where you hire service techs who have absolutely no knowledge? TERRIBLE PLACE TERRIBLE PEOPLE DO NOT RECOMMEND!!!
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September 2022 by Justin C.
I do not recommend this dealership. Less then poor customer service, poor communication, and not in a rush to service or help you in any kind of way. Wether it be service under warranty or paying large amounts of money for work to be done on your vehicle. Don't trust them. Trust these reviews.
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September 2022 by Ozzy O.
Worse dealer ever! I have two Fords, unfortunately this is one of two dealers in the area. The other one isn't any better. Took my 2014 Escape for an oil change, they didn't put all the screws back on the skid plate and now it's all F'ed up! Do you think they'll replace it? Hell NO!!! Took my 2015 Mustang GT for a warranty job, the window motors. Took it the afternoon before, on a Wednesday, for a Thursday appointment. They didn't work on it all day, but didn't bother to call me to let me know that their tech had quit that day. I didn't find out until I called closer to the end of the day. They said it wouldn't be done until the following week. When I asked for a loner or a rental from the service manager, he point blank said no, that an appointment WASN'T a guarantee tech service, the appointment only guarantees seeing a service advisor that day. The service adviser at the time was pretty awesome and went out on a limb for me. He informed the service manager, which by the way, has absolutely no customer service skills, that my car was being worked on under extended warranty and that I should rate a rental. That's the only reason I got a rental. Five days later, I had my car back. Took the Stag in, ones again for a intake manifold replacement. I had already done all the homework on all the process, because I knew that the new service advisor wasn't going to do that, since the one I liked was fired basically after he helped me with the last situation. Ford company was willing to pay for a portion of the work, since it's common for these intake manifolds to malfunction. The new service advisor is less than helpful, even though I had already done all the research and had written an extensive explanation as to what needed to be done. I had to play phone tag between the service advisor and Ford. I was doing her job for her the entire time. It was sitting there for so long that I asked them to do an oil change and clean the battery terminals (since they did not do it when I bought a battery there) while the car sat there. She finally called me to tell me to pick up the car and bring it back in one week because they didn't have enough techs to do the job that was authorized by Ford. I was ok with that. I checked to see if they did the battery, and they did. However, they lost all my battery cover clips. I told her what happened and she said that the tech said, that they were all missing when he got it...BS! I had specifically bought all new ones after they failed to put them on when I bought the new battery. Brought the car back a week later to do the intake manifold, took it in the day before as I had already told her I would for the Thursday appointment. The service advisor wasn't there and no one in the dealer knew about my appointment! I was obviously upset that she did not set up my appointment. I texted her right away and she reassured me that it would still be done. Thursday afternoon the car was completed, thank God. She still didn't bother to replace my battery clips anywa It is unfortunate that I have no other options if I have to do work that Ford is paying for in this area. The service manager is less than knowledgeable about what's going on with his techs. How does a tech quit, and the manager not know until a customer calls with a problem and tell him that his tech quit? The best service manager is fired, probably because he voiced his concerns as to the terrible working environment. The new service advisor has zero people skills, doesn't know how to work service orders, perform basic discounts (the old service advisor did all the discounts before the bill went to the cashier). Now, not even the cashier knows how to perform discounts. I'm actually glad that my Fords are now out of warranty, so I dome have to take it these dealers anymore.