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October 2024 by Hk SMITH
Worst bank ever the ATM is always out of cash.
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August 2024 by Sh Jo
I have been with truist aka suntrust bank for 22 yrs with same original acct. I'm using a new branch bc we have moved back to area. I have met 2 super nice ladies so far that are very knowledgeable of banking. The lady today was Ms. JANET A. she helped us do something that we have never done before. Make a wire transfer. We got there at 4pm. And omgoodness what a fine, kind, sweet, knowledgeable person. She answered all my questions within looking at us like we should know this. She took the time to listen. Answered questions. Helped us get on our way. And I found out the wire got there already.!!!! Don't hesitate to talk to her in English or Spanish. She NOT A RUDE person. With soo many different people (nationalities coming into bank) She is sweet an kind with a smile that relaxed us. We are from the Tennessee state where we don't come across rude people. An I'm proud I met her. The bank has a good one here. A keeper. And she can spell out numbers like Eight or Three lol
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May 2024 by Lisa Harris
The employees are very kind, courteous and professional
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January 2024 by Kyle Serge
They're greedy money hungry people that don't care about the customers, and any bank is better than Truist.
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June 2023 by Donna S
Worst kinda of a bank ever. They retried to charge me $200 to open an account here because they said in 12 years ago I owe SunTrust money which I don't. I got bank accounts everywhere where else. They also charge for checking accounts and for checks but you must buy alot of checks and not just one. No one in line or phone calls I heard got anything positive.
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June 2023 by KK Parker
It's like they dont want your business or a customer in any way. It's a new combination of bad banks as one.
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February 2023 by Robert Formont
I have been banking starting with Hillsborough Bank for 45 years. It has change names several times over the years. My account has stayed the same until BB&T Bank purchase Sun Trust and change the name to Truist Bank. Now I lost all my checking benefits after 45 years. I came into the bank and the desk that sits on the left side (east) and talked with a young lady their and express my concerns about my checking account losing all my benefits and that I change over to Mid Florida Bank. I told her that they were getting a lot of your customers because of the changes. The lady told me that that was ok we are getting more customers than we are losing. That sure didn't make me feel good after 45 years. It's not the employees fault it's corporate. Now about the employees at the Mulberry branch. Lisa, Erin and Samantha not only treated me good as a customer, they treated me like FAMILY!!. They are the BEST and I will sincerely miss you guys. Robert F.
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February 2023 by Linda Shirley
Always helpful, no matter what I need
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February 2023 by Cyndi Lawson
Very nice people
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February 2023 by Liz
Nice staff. Wish it was still SunTrust tho.
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September 2022 by Nichole Barber
Staff is always friendly and very helpful. Love the banking app, love their services and love this bank.
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July 2022 by NiNi Diaz
I opened a new checking and savings account without any hassles. Brandie, Erin, and another lady with long blonde hair (forgive me, I forgot her name) went above and beyond to help me.Thank you ladies! ❤️
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July 2022 by Jacob Bryant
Friendly people working there, but the actual service is awful, any trip besides depositing or withdrawing should expect to be there for an hour, and they dont bother answering phone calls to ANY of the numbers they provide to us.
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June 2022 by Justin Lilly
This bank has got to be the slowest around. Drive thru moves at a snails pace and you need to set aside 30+min to sit in line just 3 cars deep. 1 teller working inside lines and drive thru shouldn't be something either customer has to deal with! I wish they would have kept the 540a location open.
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March 2022 by Denise Varnum Chason
Been with sun Trust for years, I have never had a problem with them. Everyone is always friendly, and helpful.
