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February 2024 by Alessandro Vallacchi
Great experience! Best service!
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January 2024 by marilyn masaitis
Great service! Prompt. The techniciansWe're super through, informative and friendly.
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January 2024 by Nancy Bagnall
Was told that it would be an hour wait but had to wait over 4 hours N
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January 2024 by Ted Zako
Friendly and efficient
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January 2024 by Brett Bolon
God awful service. Messed up the car, then advised me to go to an authorized mechanic to fix their mistake, at an hourly rate. Awesome.
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January 2024 by Michelle Morin
Called at 5:36 pm. My husband was still waiting at 9:00 pm. Finally called a friend to help out. Much better than waiting for your “roadside assistance”. Sorry - but that’s not acceptable. And god forbid you get a live person! All automated. I hope anyone using AAA has better service than we did.
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January 2024 by Brett B.
It's a shame that 1 star is a low as this review can go. Wasted two days of my time, then when I asked to speak to someone who could resolve my issue, stated that they can't fix it but will notate my unhappiness. They can't fix issues, only pass them off to others.
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December 2023 by Amy
Or wasn’t busy at the end of the day. The staff is pleasant and knowledgeable. Good discounts for AAA members on gift cards.
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December 2023 by Brandon Carswell
Avoid this branch.I called to speak to my agent, but was informed that they no longer work there. The person I spoke with had no idea who took over the agents clients. He transferred me to an agent and the phone rang for several minutes before I gave up. I called back and left a message. 24 hrs later and after business hours, still no return call.I called AAA directly and spoke with a great lady in Michigan. She took care of everything for me and saved me hundreds of dollars!
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October 2023 by Robert D.
Recently had reason to call AAA for a battery problem the first driver Benny told me he didn't have any battery for my Santa Fe. Tried to tell me I needed a special battery although AAA put this battery in my vehicle on November 2022 which gave me two more years warranty once he heard that there was no chance I was getting a new battery. He told me to have it towed to auto zone and buy a new battery. Unhappy with this service I called and had a new tech respond with the results being the same the second driver Kyle lied to me telling me my battery was good just needed to be jumped. When the other driver already told me one of the cells were no good. The battery didn't turn over after charging over night. AAA advertised three years warranty on their batteries so they are in the habit of false advertising and lying to their customers. Canceling my 25 year membership today.
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October 2023 by Douglas F.
Beware this group! Sent representative out to change flat. Unable to remove first lug nut due to incorrect tool selection. After stripping first bolt went on to strip three more bolts for reasons beyond my understanding. Towed car to my mechanic for repairs totaling $495 that AAA declined to reimburse. Amateurs !
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September 2023 by Nancy Ayars
Great food, good selection of wine, and exceptional service... not to mention great music!! I can't believe I didn't go here before. It is going to be my favorite restaurant/bar in Naples!!!
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July 2023 by Ben Dayhoe
Awful.The link they almost force you to use doesn't find your vehicle or doesn't load.It takes hours for someone to come help you.The recording always says "higher than usual calls right now! Please be patient "No one answers the phone. When you're stuck. There's nobody to talk to at a reasonable time.I don't suggest this company at all.
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July 2023 by Brooks Hall
Made an appointment for an international Driver's license at 8:45 am. They didn't take us until 9:20 and forced us all to have individual memberships because of a new policy starting in July in order to get an international driver's license. It seems wrong that the only place you can get an international license requires a memberships.
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July 2023 by Ivy T.
Found myself stuck in Fort Myers an hour away from home in the afternoon. Not the best area either.Called AAA and was told a tow truck would be dispatched as soon as possible... around 8pm. So I have to wait 5 hours for help in a bad area waiting for help.I also only had the basic membership so it was going to cost me $250 to get my car back to Naples.I called a random company and they picked up my car at 6:30pm for $200....fifty dollars less than AAA was going to charge me.Why am I paying AAA for?