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March 2024 by Teresa K.
Are you kiidding? Over 109,000 worth of special order furniture from these clowns and they are the WORST with customer service. DO NOT PURCHASE FROM HERE. TOTALLY UNPROFESSIONAL
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March 2024 by Teresa C.
Kelly I just spoke with Jennifer and she was able to get me scheduled between 8 and 11 tomorrow.
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February 2024 by Sharon C.
Wish there was a minus star. Promises of in stock... oops, a couple weeks.. oops a couple months! Constant, misleading, and poor customer service.. go anywhere but here!
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January 2024 by Cheryl Cook
The rugs I ordered arrived today. The delivery went extremely well. There were three very polite young men who made the process go very smoothly. They were very careful and helpful. They left no packaging behind and made sure the rugs were in the right location and positioned them perfectly.
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January 2024 by MB Naples
Once you have the right person in the store, it’s great, Lisa has been wonderful, helpful and gently guiding but not pushy, and doesn’t shadow you through the store unless you are looking for very specific items that she can point out, or you are just looking generally and she can help to direct with options. Delivery is seamless, well communicated and every delivery team we have had has been courteous and efficient.
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January 2024 by Lana Hudson
My husband and I needed to transform a guest room quickly before Christmas guests arrived and Virginia Theriault was exceptional in helping us make that happen. She helped us find exactly what we wanted and made sure we received the delivery in time! We will definitely be back to Baer’s for our next furniture purchase!
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December 2023 by Bradd Konert
My recent experience with Baer's Furniture is a testament to their commitment to customer satisfaction, even when things don't go as planned. We purchased a couple of couches from them, and though there was a small hiccup initially, the way it was handled was commendable.Upon delivery, we realized that the power recliners on the couches weren't plugged in or tested. Naturally, this was a bit of a disappointment. However, the situation quickly transformed from frustration to a display of outstanding customer service.Upon contacting Baer's Furniture, we were met with immediate and empathetic responses. The staff, particularly Abel, the sales manager, showed genuine concern and a proactive approach. In an impressive move to ensure we could enjoy our new furniture without delay, they even offered us to use power cords from the sales floor. This gesture was unexpected and highly appreciated.Abel’s professionalism and dedication to customer satisfaction were remarkable. He didn't just address our issue; he made sure we felt valued and respected as customers. It's this level of service and attentiveness that sets Baer's Furniture apart.Our sales rep was Elizabeth and she echoed everything else we had seen from the team, being incredibly helpful through the whole process.In conclusion, while our experience with Baer's Furniture began with a small issue, the manner in which it was resolved has left a lasting positive impression. Their commitment to customer satisfaction is evident, and I would confidently recommend Baer's Furniture to anyone looking for quality products backed by exceptional service.
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December 2023 by Jim Adams
Nice showroom. Good selection.Pleasant and friendly salesperson.I had difficulty scheduling delivery. The promised date was not available and delivery was delayed for a week.The delivery men were excellent. They were on time, efficient, careful and courteous.
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December 2023 by Julie Edmister
Absolutely LOVE BAER'S Furniture! Outstanding quality, selection, prices + EXCEPTIONAL customer service. Beautiful Lexington Tommy Bahama, Parkerhouse, Bernhardt furniture made our new home a tropical retreat.
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November 2023 by James B.
Kelly, you said over a week ago that someone would be contacting me and I have heard from no one. When I talked to the store manager previously, he acted like it was a joke. Stop the promises and do something. I have added photos so people can see the CHEAP quality of the furniture I thought was custom made.
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November 2023 by Suzanne A.
Customer service is awful!!! We bought a $9k Lexington sofa 8 months ago and the fabric is already pilling and the cushions are sinking. It's just my husband and I. No dogs and no children. We take very good care of everything. Baers doesn't return phone calls. They are not addressing. Do not buy from them!!!
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November 2023 by Marlene H.
On their website it says free returns refunds and as soon as I bought a couch and I didn't like it within a week I called and they said sorry furniture sales are final so they lied so no they're not good people to do business with would not recommend them ever .
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October 2023 by Anne Erhardt
Love our beautiful Natuzzi couch and had great service. They arrived early for delivery and did a great job. Kept us updated with texts and phone calls—very happy!
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October 2023 by Carol Baughman
Jeff was very helpful and knowledgeable in the store. The delivery scheduled by Craig was on time and very smooth. Plus, the desk is a perfect fit for our den.
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September 2023 by Chad Henning
Extremely happy with the process from start to finish. My wife and I went to two other stores before we went to Baer's in Naples. We were looking for some comfortable yet decorative chairs for our front room with a small round coffee table. The other stores did not have as much to offer as these guys did. We actually had a hard time choosing between two different styles when it came down to it. Once we were able to choose what we wanted and make a decision, the process went fast and smooth. We went there on Labor Day this past Monday and we just received all of the furniture in one shipment today. This is quite a surprise when dealing with furniture and deliveries. Their process of deliveries was also very nice to get all the reminders that we did throughout the week right up to 30 minutes before the delivery actually showed up at our place. I would highly recommend anyone to try this store before they go to any other. We will definitely be going here from now on when we need any furniture for our house.
