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October 2023 by Mike Skare
Quick and easy
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September 2023 by Dayana Sanchez
The ATM took my money. The bank manager said to me today that when they serviced the atm they don’t know what happened to it. I deposited more than 800. Today is the 1st of the month and I have no money to pay my bills.they couldn’t get me credited until all this clear up. This is a nightmare they just say I am sorry ma’am you need to wait for the claim department. 3 days after no resolution they can take up to 14 days. This is unacceptable I have two kids to feed and is their fault. The bank manager has very little servicing skills or empathy for people’s situation. I was helped by Danilo he was very nice and Andre i gave her a hard time but she was very professional. They should change the bank manager he doesn’t know how to test people.
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July 2023 by June schneider
I needed to wire money to my brother and was not familiar with that process. I was also anxious about the safety due to frequent fraud. I walked into the Naples RiverChase branch on 41 and Immokalee Rd on a Saturday at a busy time and shared the reason for my visit. Luis was at the adjacent counter and immediately said, “I will help you”. He escorted me to the office and performed the wire transfer. He allayed my anxiety through his professional approach and thorough process. I felt listened to and all my questions were answered. He double and triple checked all numbers. I felt confident the wire was completed accurately. Even though I did not have an appointment at that time Luis provide exemplary customer service. I felt very relieved as I exited the bank.I will be changing the bank I currently frequent near my work in Ft. Myers to Riverchase branch.
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March 2023 by Carolina Lopez
Worst customer service ever!
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March 2023 by mike sharma
I am Surprise with lot of negative comments about this branch , i am customer for last 6 month and i have received amazing service and very friendly staff and management , Talk about short staff ... which is problem in whole of maple where you cant find people to work . I am very happy with service at this branch.
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January 2023 by Sean Stand Up
Less than 2 months and I'm already considering taking my money elsewhere. Their 2.8 review should be a 0.8 stars.The first check I ever used with this bank they told me they couldn't take the check because they didn't recognize the check. THEY CUT THE CHECK. I ended up having to go to another bank to have it deposited.This time two separate tellers informed me they were too busy to assist me and ask me to stand off to the side. After waiting there for 10 minutes a line of new customers walked in and both tellers started assisting the new customers. I've been waiting there for 10 minutes and asked the woman why have I not been helped and she refused to even look in my general direction.I am taking my business elsewhere and will be banking in another location. The manager of the store is very nice but the remaining employees are extremely inconsistent and incompetent and this is my last straw. Hope this helps anyone who's thinking of banking at this location go anywhere else.
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September 2022 by Melissa Xoxo
Lindsay is the best!
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October 2021 by Anand Jogalekar
It took just couple of mins to get the work done. Nice people.
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March 2021 by Grant H.
This is my bank since moving to Naples from California and they always take great care of me! All the staff are happy and efficient and I try to stick with my go-to lady Chabely who is very sharp. The lady manager is awesome too! Thank you for taking great care of me!
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October 2020 by Robert Moussa
My personal experience is consistent with the negative reviews. They do not fathom the concept of customer service. With COVID and the coin shortage I asked whether they might wave the need for their existing customers to wrap all coins before deposit it them. They confirmed they have a coin sorter but only allow their business customers to use it. There is nothing about being “ a preferred “ customer with this branch.I certainly understand why so many people are moving their accounts to smaller, friendlier, community banks.
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May 2019 by Chris DiGi
Eric and Angel were very kind and professional. Even going so far as staying well past close to finish setting up my account and helping me understand the ins and outs of what BoA has to offer. I'm very happy with the service I received today.
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October 2018 by Daniel M
Understaffed constantly. Wait in line for 15 minutes and then they racially profile you. Waitched them hand over $10,000 cash with no questions asked to the guy in front of me and then they give me the Spanish Inquisition for trying to deposit $200 cash. Totally absurd. Very prejudiced employees
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July 2018 by Jeff Goncalves
Always short on staff !!! Today it's friday 3:00 pm and they have 1 teller. That's so disrespectful with the customers
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May 2017 by franck lannuel
La chef d agence parle le français et service rapide.
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March 2017 by Ruth Fernandez
The teller is standing there talking to her friend at the window and there is a line of 9 people just waiting. I've already waited 30 minutes and still can't get help. It's a Friday and there's one person here. If it wasn't for the fact I'm doing a business related transaction I would never ever come here. The cashiers name is Yane and while she was helping the elderly patron in front of me her response was rude and short as if she was doing her favor by being there. Then that same patron of the bank complained to the teller manager or whom ever she was laughing and making faces at what that person was saying while helping me. That's so unprofessional.
