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March 2024 by Frank Delgado
Michele went above and beyond to help with our issue. She truly made a difference in this branch. Thank you!
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February 2024 by Daniel Roubicek
Very helpful at this location. All the staff has always been friendly. This is my go to location.
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January 2024 by J R
Worst experienceIs almost impossible pay a bill in this institution online doesn't work.cash machine doesn't work also .They don't provide a complete information on a loan
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December 2023 by Bart Potenzo
Pick up the **** phone
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October 2023 by Andrew Gogan
David Shields was great! He came out to our office , walked us through the program and answered all our questions. Thanks again David , you've been great!
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October 2023 by Sue Craft
Dickinson Joseph and David Shields were phenomenal in helping me set up my business account. It was a wonderful experience. Thank you both for your help.
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August 2023 by 1106 Storquest Naples/Founders Square
I give reviews based on exceptional customer service and when I feel like the person and business deserves to be recognized. I have to say I felt very pleased with Donovan and how he helped and welcomed me to the bank today as well as bank manager coming in asking and checking on status of everything. Very clean and professional and inviting with big smiles. The gentleman that helped was very patient and helpful and just a rockstar at everything today. I am leaving this to encourage others to ask for him and feel the warm welcome and kindness I received. Thank you Chad
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May 2023 by Renata Perazzolo
My special thanks to DJ (Dickinson Joseph)!!! Very professional with outstanding customer service. Always works with positive attitude. The world needs more people like you! Thank you for all your support and attention. I highly recommend this facility and this manager.
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December 2022 by Eric Sivertsen
I had the extreme pleasure of working with Heather Crider today at the Bank of America branch at Pebblebrook, in Naples, Fl.I had a transaction issue related to the sale of my business. We had been customers of the Bank for 7 years, and neither we or our buyer could access the business’ bank account . I spoke with various BOA representatives for 5.5 hours on the phone one day, to no avail. Heather fixed my issue in 5 minutes. Thanks to Heather, and thanks to BOA.
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September 2022 by Joseph Connors
Not very helpful-waste of timeI went to get a document notarized. Was told to wait 20 mins just for them to not be able to do it since "the checking account for the buisness was at another bank". Then told me to go across the street to a shipping place as they were a "notory public". She was not very knowledgeable since all notories are notary public.After asking for more reasoning why they couldn't notarize this document they stated it was since they could verify that i was VP of the buisness. (Face palm) First the bank who has the checking account doesn't record who the officers of the buisness is. Sunbiz is where this is submitted.I gave up and drove to another bank, they had it done in 5 mins
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September 2022 by Joseph Oliveira
This bank is a joke, customer service is a joke. Go to chase or sun coast not this one. Better options everywhere.
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December 2021 by Aaron Rodríguez
I wanned to deposit a check under my name into my wifes account that she has there which ive done before in other bank of america and the lady said with a straight face that they “dont do that” that they are not “supposed to do that” and when I explained that ive done that before she proceeded to tell me that i needed to sit down with a banker so i could make the deposit but i needed to make an appointment for next Thursday because they were all booked....five days from now ( so terrible costumer service they are not willing to help anyone there) terrible bank.
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August 2021 by Nury Glez
I wish I could give it a 0 star. You can get better customer service at Walmart.
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July 2021 by Ibis Hodgson
Went to open account for my son. Sat there asking why can't I opened a account today July 3 2021, she said they have appointments but I there at 9. 17 minutes later still no one showed up. Being black in america is the bad I guest. No one wants to help you. Been banking here at bank of america for almost. 20 years.
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March 2021 by Joseph Lager
One person seems to do all the work others stand around doing nothing especially the manager.
