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March 2024 by Connie N.
I love the furniture but within 48hrs the headrest on love seat recliner broke. Took 2wks for repairman to come out and needed part. Over 12wks later I received part and another 2wks for repairman to come and fix. It was within 48hrs should have replace that part of recliner. They told me no compensation for not being able to use. That was why I bought it for mobile headrest. Very disappointing that they don't have a few parts on hand. Has to come from China! I finally bought new furniture and not very reliable. Connie
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February 2024 by Mary C.
I recently took delivery of a new bedroom set from City Furniture. The entire experience was excellent! The delivery driver was so nice and the quality of the furniture for the price is what will keep me coming back!!
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February 2024 by Terri P.
So much for the Business Manager asking me to email her! I did and have never heard back! What a farce!!!
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February 2024 by Maggie R.
I couldn't be more impressed! The quality and selection of furniture they offer are truly outstanding. From modern to classic styles, they have something to suit every taste and need. The pieces I purchased not only look stunning in my home but also feel sturdy and well-made. Moreover, the customer service I received was exceptional. The staff members were knowledgeable, friendly, and went above and beyond to assist me in finding the perfect pieces for my space. They listened attentively to my preferences and provided valuable advice without any pressure to make a purchase. Overall, I highly recommend this furniture store to anyone in search of top-notch quality furniture and excellent customer service. I will definitely be returning for any future furniture needs.
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February 2024 by Patti T.
Update to my review, City Firniture reached out to me after I posted my not so favorable review. They were not aware of my situation and apologized for the inconvenience.
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January 2024 by Florina E.
The showroom is absolutely gorgeous. Pleasant shopping experience. Good quality at great value. Definitely recommend it. The staff were very welcoming and very attentive. We will definitely be back.
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January 2024 by Lisa Woodard
We have been so thankful with the royal treatment we have received the past few times at City Furniture!!Thank you to our wonderful sales representative, Samantha!!!Samantha has been a tremendous blessing in assisting my husband and I with all of furniture as well decor selections.We will definitely be a repeat customer!!
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January 2024 by Chris Lippert
Had an easy buying experience. Kosta our sales rep was knowledgeable nice and helpful! Fairly generous return policy? Haven’t received our furniture yet, but I’m sure it will be delivered In a timely fashion, and in good condition. Overall good experience ??
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January 2024 by Stephanie Stevens
I would recommend this store. I liked that I could walk around and a sales associate would ask me if I needed help occasionally. When I did want help, I found one easily and he was very knowledgeable. Love the furniture that I got. The delivery was exceptional very quick and efficient. I would definitely recommend the store to anyone.
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December 2023 by Karen Malonoukos
Loved the new duvet w/shams.My old comforter was ruined, had to replace it. Fits nicely with the decor of the room. Good quality!
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December 2023 by Lilly Burke
Be very very careful shopping here. There are no returns or exchanges under any circumstances. When furniture is delivered you are pressured to sign and take a phone call accepting the delivery even though they are still unwrapping things. Then they claim you have 24 hours to report any damage or anything else. However if you call within the 24 hours they will question you to death on anything and offer absurd solutions to the situation. I just got an $800 grill delivered, the driver assured me the instruction manual & other parts were inside the grill. I had no reason to doubt that as I was accepting another delivery at the same time. Sure enough, the parts were missing and so is the instruction booklet as well as the assembly booklet that I wanted to keep. I called the driver back and the store, both assured me they would get right back to me once they found them. Of course nobody contacted me so I put the grill in my SUV today and went to return it. The manger, an older woman with the charm of a doorknob, explained to me that I could not return it and should call their 800 number. Unbelievable at this day in age this is how it’s handled. My favorite part is when this woman explained to me that missing parts is not the same as “damaged” so basically too bad for me. Shop there if you must but I would have 3 people helping you inspect every single detail and keep those delivery guys there until you are absolutely sure everything is perfect. If it isn’t be prepared for that to be a problem too.
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December 2023 by Margi Koch
Greeted by Zac when I entered. I was looking for decorative pillows, found the ones I liked however they were all attached(4) making it difficult to view on the furniture. Would have liked to see more holiday decor throughout the store. New sales associate, while slow, was able to help me place my order. He was very nice!
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December 2023 by Justin Stevens
Sean was absolutely fantastic! No high pressure sales, asked a few questions checked in periodically and started up a conversation not even furniture related. When my wife and I decided on furniture we were interested in Sean was extremely knowledgeable and made us feel like we were just a couple of pals talking about couches in his living room. For my wife and I that’s what sold us. The furniture was a bonus but making a friend was priceless.
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December 2023 by Sara Stipp
Great experience with Justin Hannah at City Furniture! I needed to furnish an entire condo and Justin has been hands on all along the way. Excellent customer service and delivery was easy, multiple deliveries. Highly recommend City Furniture, specifically for the customer service and the quality of furniture. I love everything I purchased and have been back since!
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December 2023 by Brian C.
The City Furniture in Naples, FL, is the largest furniture showroom I have ever seen. It has a vast selection, and they have the best value of any furniture store in town. Everything was delivered on time, as expected. I will definitely shop there again, and I would recommend visiting City Furniture in Naples to anyone who is in the market for furniture or mattresses.