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June 2023 by Colleen C.
Busy & very loud, but Costco has everything you will ever need in my humble opinion. Lots of kids screaming. Loud radios.
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May 2023 by Carrie W.
I love everything about Costco. I go once a week for gas, liquor and stuff. Everyone is always helpful. The prices are great.
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January 2023 by Trey K.
Customer service is awful. You can't get help from anyone and when you do interact they give attitude. At checkout there was an employee who was shopping and checking out in front of me. Her cart was in the way and I couldn't unload the small items from my cart. By the time she moved she was done and moved the cashier helper was grabbing my cart. During checkout the cashier felt the need to tell me in a demeaning tone that next time I come in I need to unload my cart onto the belt. I said I couldn't believe you just said that to me and told her why I didn't and she and the helper started arguing with me about it and then told me to calm down. I immediately returned everything and won't be coming back to this Costco again. I've never experienced this type of behavior at other Costco locations.
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December 2022 by Amy B.
Went on over to Costco food court for a little afternoon dog. The little ordering screens are cool and very handy. I got a hot dog, churro, and a Pepsi. I was looking forward to some sauerkraut on my dog but didn't see any on the menu so I just didn't ask. The dog was pretty good regardless. Churro was okay... nothing amazing. Pepsi tasted a little off though. Too much bubble not enough flavor.
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November 2022 by Frank B.
As with other locations, there are great deals here. The ONLY problem I have with the Naples, Florida location is during "season," the locals lose too many rights here (parking, ease of shopping, calmness of shopping, etc)
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August 2022 by Jeevan Lucky
Great customer service +(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) NO NONSENSE and GREAT ASSISTANCE!!!
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July 2022 by Ford P.
Heard wonderful things about buying tires here so I did. One of the tires developed a slow leak. Not unusual, that happens. Called to make an appointment to have it re mounted. They said "drop it off tomorrow at 10:00 and we will call when it's done." I said I don't have a ride, can I wait on it? He said" yes, but I don't know how long it will take!" Won't make that mistake again. Terrible customer service. DON'T BUY TIRES HERE.
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June 2022 by Daniel S.
This Costco is great. Gas lines are short, lines in stores move quick, food service is fast, an overall great experience. It gets 4 stars because the tire center struggles big time. They never answer the phone and their appointments take forever. But every other part of this Costco works great!
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May 2022 by Damian B.
The customer service here is absolutely terrible. Management to the tire department. Awful. Way to go team. If you can even call yourselves that. Corporate needs to revisit the entire team top to bottom.
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May 2022 by Angie M.
Trying to get our parents back on their feet, we decided to stop into Costco. We don't go crazy at Costco, just the essentials. Other people on the other hand tend to go a little crazy. We got them some water bottles and paper goods. Then we got out of there. My best advice would be to observe when you first come in you can see the check out line, and assess from there how long it might be waiting. There is self check out so, that is a great addition. I wished that Costco would do the same thing as Sams club and allow people to scan their items while in the store and pay from their phones, but I guess they have to differ some sort of way.
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April 2022 by Barry D.
Great service inside, the front line workers awesome, more than friendly and helpful. However, the elderly lady wearing a face shield who checks your receipt upon leaving is one of the nastiest and most rude individuals I've ever come across. She snarls at you and the poor family behind me she was so nasty to that their toddler daughter started to cry as they walked out, asking her mom why the old lady was so mean. I totally understand that in the current crisis companies are doing their very best just to cover shifts but when you have somebody as nasty as this old woman, you are doing your business and your patrons a disservice. Just because of her, I'll be taking my business to the Costco further up in Fort Myers even though I live five minutes from this location.
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January 2022 by Marty H.
I talked to a good friend of mine who had new tires put in her car. When she picked it up the were way out if balance and causing the car to shake so the manager says she has to bring the car back and leave it. She picks it up a few days later and the car us damaged. Scratches in the paint, dents in the fender and it appears they tried to paint over the damage with something She immediately showed this to the manager and he said it's not Costco's responsibility since she left the car in the parking lot.
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November 2021 by Rick M.
I'm a very loyal customer & member at COSTCO so even when traveling had to do the the whole black Friday thing here at COSTCO Naples, FL. location. This location is pretty much cookie cutter like all others with same products, pricing and service. Notice their meats, produce other items were very fresh and cleanliness and service was all good. Did notice the contrary to the Miami location that normally have young and very fit employees this location has a very much older staff. Kinda wondering how long it takes them to unload a trailer? Highly recommend this Costco
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November 2021 by Vince C.
The person checking your reciept at the door was rude and looked disgusted, he had a line waiting at least 20 people waiting to get the count in your basket...I said 'thank you ' to the man ...Samuel and he looked at me like l had 9 heads....l repeated myself again... Samuel liked at me and had venom in his eyes. I'm an older man and lm sure Samuel would have made fast work of me if he had the chance. Samuel should be stocking the shelves in the freezer that would suited him more that checking out your purchase at the exit. He needs anger and courteous counseling ....BADLY!
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September 2021 by Robert L.
Very disappointed in the Costco Tire Department. I had a nail in the RR tire and then noticed that all four were in need of replacement. I've had good luck at Costco before, so went back to have a new set of tires installed. On my way home realized the tire pressure monitoring system was non-operational. I called them back and they told me to bring it back right away for a re-scan. I did, but when I arrived, I was told that the sensors were broken when I brought them in. That was nonsense. The alert light was on because the tire pressure in the punctured tire was low, but I had been putting air in that tire all week waiting for my appointment and it continued to accurately show the tire pressure. Moreover, all three other tires were showing the correct tire pressure. After the new install, all four sensors weren't functioning. At first, the mechanic told me it was explained on the paperwork notes..which were incorrect. Then he told me the sensors probably needed new batteries because they were only good for 5-7 years. Then he told me I needed to drive the vehicle longer so the sensors could "re-learn" before they would display the tire pressure. In short, we aren't going to do anything to fix the problem we caused. This will, of course, mean that I will need to take it to the dealer to get fixed...another couple hundred in labor, I'm sure. Next time, I'll skip Costco and simply take the vehicle to the dealer. It'll be more expensive, but at least I know they will guarantee their work. It's not the mistake that bothers me. Things happen. It's the dishonesty.