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October 2023 by Deborah A.
Poor service when trying to get passport photos. The attendant literally told me he doesn't have time for it even though I was the only customer getting photos. No one was in line to pay, nothing. Maybe he was having a bad day, which is fine, but when I checked out with a manager and told her what transpired and how customer service should be better, especially when every experience counts, she just shrugged her shoulders. So, yea, me who has photos of myself, my family, and my kids that I haven't printed out and need to, won't be doing it at CVS. That's for sure.
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October 2023 by evelyn v.
This pharmacy located at 6800 Collier Blvd, Naples Florida is beyond poor. They misinformed me and told me they are not a Medicare assignment pharmacy. This morning Medicare said they are listed as a Medicare assignment pharmacy. As I write I am sitting in the pharmacy area. They now tell me they cannot submit to Medicare because prescription was filled in June and is no longer in their system! I am still trying to resolve this. I paid out of pocket $480.98. Meanwhile I have Medicare parts A&B including prescription coverage thru Silver scripts and The Empire plan. I HAVE FULL COVERAGE yet I'm out $480.98 cents because I was misinformed by staff here who are present today. Beware of any advice given. If I could post ZERO I WOULD!
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September 2023 by Maryjane Smith
Are used to go to the store 15 years ago when my insurance allowed it. At that time it was friendly and helpful. Things have changed. Very disappointing. Looking for a different CVS. This is not how I want to be treated. I should say there is one very friendly person in the pharmacy and that's because she's from the Midwest
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April 2023 by Rosemary A.
The pharmacy is very understaffed which causes prescriptions delayed for several days and the wait time in line is long. I have waited up to 15-20 minutes to pick up my prescription. They do not answer the phone if you need to speak with the pharmacist. They should have someone in charge of organizing the filled prescriptions so the employees can find them. Very disorganized operation.
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April 2023 by Birten Brickett
Very slow \\u0026 unfriendly!
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April 2023 by Earl H.
Without question the worst Pharmacy in Naples if not the nation. On hold over 10 minutes to speak to someone and nobody answered. When you go to pickup an Rx they coul have 5 people working behind the pharmacy counter and nobody comes up to help the 1 person handling a line of customers.
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February 2023 by Gabor F.
No, they don't deserve even one star! Nasty personnel and of course can't call them on the phone. I'm wondering how CVS is still in business, since they don't care about all those bad reviews this store gets. Our Drug insurance provider is a CVS affiliate, but we will never get ANYTHING from CVS, this or any other store. They don't deserve our support.
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December 2022 by Richard L.
Quite reasonable but staffing--admittedly during Christmas week 2022-was limited so that nobody answers phone until slow times near closing.
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November 2022 by Jake J.
Horrible service! Dr called in Rx week ago and still not ready. Drive thru is always closed and nobody works with any purpose. Lines are horrible for Rx. Pharmacy staff is telling people to transfer to Publix for proper service. Disgusting!!!
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May 2022 by ted louzon
Waiting 10 days for prescriptions
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April 2022 by Ray C.
God help you if you need your Rx in a hurry. It can take way more than 24 hours to get the script filled. Then when you go to pick it up there are at least 10 people in front of you waiting to pick up their meds.While the staff is friendly and courteous, their systems and processes are useless. A tech should not have to look through 10 different bins to find your prescription. When all seems lost, they go to the computer which only delays things more. A guy in front of me told me he had been in line for 45 minutes. A word to the wise: go to Publix or Walgreens.
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April 2022 by Kimberlee R.
Long lines - medicine wasn't ready despite being sent in 2 days ago. Unacceptable - needed the medication today and can not wait in another line for 40 minutes
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March 2022 by Paul C.
Today I spent over THREE hours on hold in total - hanging up each time after a hour each time.I understand that can be busy and being put on hold for a reasonable amount of time. To me, three times, of over a hour each time is unacceptable. The last few times, it has been taking longer and longer to speak with a Pharmacist to get a very specific prescription refilled. This does not sit well with me since previously we've had good service.
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September 2021 by Google user
Scheduled my covid test here being presumably positive. Nowhere do they state requirements to have a car in the drive thru to test. Get turned away after waiting days for my appt and walking weakly from nearby where I'm staying with no rental car. From out of town and now completely out of luck. Hope they all catch covid and deal with the BS they are putting me through. 0/5 stars.
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May 2021 by Trevor Fitzsimmons
Scheduled my covid test here being presumably positive. Nowhere do they state requirements to have a car in the drive thru to test. Get turned away after waiting days for my appt and walking weakly from nearby where I'm staying with no rental car. From out of town and now completely out of luck. Hope they all catch covid and deal with the BS they are putting me through. 0/5 stars.
