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October 2023 by Deborah A.
Poor service when trying to get passport photos. The attendant literally told me he doesn't have time for it even though I was the only customer getting photos. No one was in line to pay, nothing. Maybe he was having a bad day, which is fine, but when I checked out with a manager and told her what transpired and how customer service should be better, especially when every experience counts, she just shrugged her shoulders. So, yea, me who has photos of myself, my family, and my kids that I haven't printed out and need to, won't be doing it at CVS. That's for sure.
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October 2023 by evelyn v.
This pharmacy located at 6800 Collier Blvd, Naples Florida is beyond poor. They misinformed me and told me they are not a Medicare assignment pharmacy. This morning Medicare said they are listed as a Medicare assignment pharmacy. As I write I am sitting in the pharmacy area. They now tell me they cannot submit to Medicare because prescription was filled in June and is no longer in their system! I am still trying to resolve this. I paid out of pocket $480.98. Meanwhile I have Medicare parts A&B including prescription coverage thru Silver scripts and The Empire plan. I HAVE FULL COVERAGE yet I'm out $480.98 cents because I was misinformed by staff here who are present today. Beware of any advice given. If I could post ZERO I WOULD!
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April 2023 by Rosemary A.
The pharmacy is very understaffed which causes prescriptions delayed for several days and the wait time in line is long. I have waited up to 15-20 minutes to pick up my prescription. They do not answer the phone if you need to speak with the pharmacist. They should have someone in charge of organizing the filled prescriptions so the employees can find them. Very disorganized operation.
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April 2023 by Earl H.
Without question the worst Pharmacy in Naples if not the nation. On hold over 10 minutes to speak to someone and nobody answered. When you go to pickup an Rx they coul have 5 people working behind the pharmacy counter and nobody comes up to help the 1 person handling a line of customers.
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February 2023 by Gabor F.
No, they don't deserve even one star! Nasty personnel and of course can't call them on the phone. I'm wondering how CVS is still in business, since they don't care about all those bad reviews this store gets. Our Drug insurance provider is a CVS affiliate, but we will never get ANYTHING from CVS, this or any other store. They don't deserve our support.
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December 2022 by Richard L.
Quite reasonable but staffing--admittedly during Christmas week 2022-was limited so that nobody answers phone until slow times near closing.
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November 2022 by Matthew M.
World's worst pharmacy! Randomly closes on days it's supposed to be opened. Randomly closes earlier than posted hours. Rude staff. Takes forever to get anything filled. Told me I was out of refills even though I showed them the bottle that said I had refills and were rude and hateful when I questioned them about it. Keeps trying to fill meds I no longer take in spite of telling them multiple times I don't take those meds. If I was this bad at my job I'd be bankrupt.
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November 2022 by Jake J.
Horrible service! Dr called in Rx week ago and still not ready. Drive thru is always closed and nobody works with any purpose. Lines are horrible for Rx. Pharmacy staff is telling people to transfer to Publix for proper service. Disgusting!!!
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November 2022 by Sherryl B.
Go elsewhere. After receiving an automated message that my prescription was ready, my wife was told by the pharmacy cashier that the medication was out of stock and was available at the Pine Ridge Location. When half-way to the PR store, I received another text that the prescription was available, so she returned to this location. Was the prescription there? NO!! I'm still receiving text messages that the prescription is ready for pick up at this location. Are you kidding me? BTW, I filled the order at the PR location earlier today.
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April 2022 by Ray C.
God help you if you need your Rx in a hurry. It can take way more than 24 hours to get the script filled. Then when you go to pick it up there are at least 10 people in front of you waiting to pick up their meds. While the staff is friendly and courteous, their systems and processes are useless. A tech should not have to look through 10 different bins to find your prescription. When all seems lost, they go to the computer which only delays things more. A guy in front of me told me he had been in line for 45 minutes. A word to the wise: go to Publix or Walgreens.
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April 2022 by Kimberlee R.
Long lines - medicine wasn't ready despite being sent in 2 days ago. Unacceptable - needed the medication today and can not wait in another line for 40 minutes
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March 2022 by Daniele A.
Worst pharmacy in Naples! You're on hold for no less than 45 minutes, if they even pick up, and it doesn't matter what time you call. Waited over a week for a prescription to be refilled and still don't have it.
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March 2022 by Paul C.
Today I spent over THREE hours on hold in total - hanging up each time after a hour each time. I understand that can be busy and being put on hold for a reasonable amount of time. To me, three times, of over a hour each time is unacceptable. The last few times, it has been taking longer and longer to speak with a Pharmacist to get a very specific prescription refilled. This does not sit well with me since previously we've had good service.
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February 2022 by Sara L.
I am convinced when you call the Pharmacy here they run from the phones or maybe they just like the jingle of the ring tone and would rather hear the ring than help. Either way you'll have to go in person if you need any help.
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February 2022 by Douglas C.
They will set up deliveries to be made during their lunch hour when they are "not open". The drivers are not tipped and paid $6. They are told they are not employees then told to wait an hour. To. Deliver. Their. Prescriptions. To. Their. Customers. For. $6. And. No. Tip. 1-2pm delivery is a lie. They inconvenience the customers, and the severely underpaid courier. What a joke. If you are able to get prescriptions from the downtown Naples store off 9th, they will accommodate their 1-2pm slot. This place, will do the least amount possible. Run.
