July 2022 by Sam Likey
No longer a CVS location , the building is currently a Dollar Store photos coming soon if needed
May 2022 by judith m.
This has to be the most poorly managed pharmacy!!! Forget about communication with this place!!! I've been trying to call for over a week about a problem with the refilling of a script and end up on hold forever. During my last attempt, after being on hold for over 10 minutes, someone picks up the phone and rambles on about how busy they are and puts me on hold before I can even say anything! They should come up with a new system for picking up scripts if they can't handle their volume. Maybe scheduled pickups by appointments since they can't handle customer service. It's just disgusting.
May 2022 by Alexandra Blacker
Went to the cvs on Tamiami Trail and Old 41. Horrible experience. Went to the drive thru for my covid testing appointment, checked in, sat at the window for 20 minutes without being told what was going on. I was then told the nurse practitioner signed off on my appointment without me even checking in and they can’t do anything about it. I am supposed to travel at 8pm the next day and this has caused a complete inconvenience. I am beyond upset and frustrated. When I told the lady at the window that I needed to have that test done today which was the whole reason why I set up an appointment in the first place she prompted me to hurry up and make another appointment online because they had to go to lunch in 5 minutes. Mind you I had already been waiting for 20 minutes after I got there at 1:00 pm which was my appointment time. I tried setting up another appointment like she asked but it would not allow me to due to an open appointment on their part. Why would it still be open if the NP “signed off” on it. She then said she would have to call the NP about it and when I asked her if she called she said “no because we are about to go to lunch.” I couldn’t even deal with her anymore and drove off. I don’t know who runs the pharmacy in that store but this is not okay, I should not have to be turned away or hurried up because I’m cutting into their lunch hour when this was a fault on their part. I set up my appointment and registered, showed up at my scheduled time, so I did what I had to do from my part. Instead of them coming up with a solution or taking any type of initiative I kept getting the run around so now I have to find another covid test asap. Just avoid this pharmacy at all costs. They are no help whatsoever. You’re better off going to another location or better yet just go to Walgreens
April 2022 by Carolyn Fulton
This is without a doubt the worst pharmacy I have ever used. Requests for refills called in to the wrong doctors, prescriptions filled w.o. my authorization to do so and forget trying to speak to a pharmacist on the telephone.
April 2022 by Michi
The pharmacist lacks customer service.
April 2022 by John H.
Responsiveness regarding prescriptions is poor. Salespeople lack knowledge. But then this dynamic is true of lots of businesses these days
March 2022 by Frank Procopio The Naples Agent
Stopped at CVS today on the corner of pine ridge and Tamiani trail I'm North Naples to get some water for my home buyers in-between showing houses for sale in the area. They always have the best deals and there is always a cvs near you in Southwest Florida.
March 2022 by Amanda L.
It's clear using their brains to save time is not there strong suit. I called to give them my insurance info so that the Rx could be ready when I get there. Too lazy to take the info over the phone. So.... Logging in once and wasting time on the phone to tell me they can't do it, me schlepping to physically walk my info in, waiting or coming back to get it filled it is. Grrrrr Also, a A LOT of annoyed patients. Patient flow is what I do for a living and they are horrible.
December 2021 by sasha radjenovic
After being in the ER all morning, the hospital called in 2 prescriptions for me, while I understand they are busy, there is no excuse for me being on my 4th call to them and waiting for over a half an hour each time and still having no one pick up the phone.Update: To make matters worse, after finally picking up my prescription the prescibed dosage was wrong on the bottle!! These kinds of mistakes can wind up killing someone. Inexcusable.
June 2021 by Joan Millon
If you have a problem and need to speak with the pharmacist, forget calling as it takes 10-15 min. for anyone to answer the phone! And, my rx's are often filled incorrectly.
May 2021 by Justin Sacks
Poor customer service
April 2021 by Evelyn P
I'm at cvs today for my first covid shot and the lady that administered was wonderful!!! I hate shots and did not even feel it. While I waited the 15 minutes after the shot, I observed Sam in the pharmacy assisting an elderly lady. Sam was so helpful for this lady and went over and above what most people would do. I was really impressed how she spoke with the lady and assisted her with Everything
October 2020 by Julie McCann
I have been coming to this pharmacy for 10 years. The pharmacists and techs are professional and courteous and provide great customer service. I know sometimes due to excessive numbers of customers during season they are working long and hard hours but even then they do a great job and are friendly and knowledgeable.
June 2020 by Tom Deane
This pharmacy is far and away the nicest staff at any CVS location.The Black female Pharmacist is always willing to help and she has the most pleasant voice .
June 2020 by Erik Kalmeta
Horrible customer service. The lady helping us was very rude and gave us zero customer service of any kind! I’ve never seen this in a cvs before. There are others nearby, I encourage you to go to those ones.
