-
July 2024 by Randy Garrett
Problems with vehicles not serviced and cleaned
-
July 2024 by mark weintein
Naples Pine Ridge Enterprise picked me up at GERMAIN Honda while my car was in the shop and returned me back when finished. Reasonable rates and great car. Shout out to Dulce who was very personable and did a great job of making the car rental process easy.
-
June 2024 by Daryle Bucel
Very professional with great service.
-
June 2024 by Mike Libidinsky
Eyes were burnt from something spraying out of the vents of the car. Wouldn't drop off a replacement. Made us Uber to enterprise with burning eyes to get a lesser car. Manager wouldn't come out of the back room to help at all. The worst rental experience of my life.
-
June 2024 by Joe Cerminara
Terrible. Rented car online. Nothing available when I arrive. 0/5, do not recommend
-
June 2024 by Richard Llewellyn
Always professionally staffed and attentive. Pick up and turn in took only a few minutes. Fast and efficient.
-
June 2024 by Milton Gonzalez
Good service, good team work get what I looking for, faster thank you
-
June 2024 by Guergui Roman
Poor service from the employees no Costumer service they out you on hold and then hang up.
-
June 2024 by Abby McGunn
Bradley was so so helpful, what a great employee he is!:)
-
June 2024 by Brian Chancy
At the point of returning the vehicle, there were no other customers in the office and neither of the two representatives were on the phone. They were in a conversation between themselves. I was in a hurry as I explained I had a car waiting to pick me up. I advised that the wiper blades were probably due for a change.
Asked if I could accept an email receipt, I agreed as it seems simple enough.
Less than an hour later, the agent calls stating they are investigating putting in a claim against me because the rear hatch of the vehicle wouldn't open, which I had never opened or had a need to use.
Notice the photo of of the dash with the starting mileage AND the "Rear Door Allert is Activated" message. This is the starting mileage of the rental. Not knowing the vehicle, I assume the issue was related to this alert.
Hours after the threat to file a claim against me and after they got a copy of the photo below, I get a call stating they figured out how to open the rear door.
My advice, take a lot of photos of the vehicle before driving off of their rental lot. You might need them later.
-
May 2024 by Holly Carney
THIRD UPDATE: Josh at this location deserves a big kudos. He’s the only person I’ve spoken with in the last 48 hours who seemed to truly care about the situation and work with me to fix it. We are getting the new rental shortly.
I also finally got an update from the review responder regarding escalation. Please make sure you give a thank you to Josh. Enterprise needs more managers like him! It’s for him alone that I’m increasing the review from 1 star to 3. I won’t go higher because the location still rented a car with a cockroach problem.
SECOND UPDATE: Spent a collective 45 minutes on hold trying to talk to someone at this location today. I did speak to the manager first thing who directed me to roadside assistance to swap the cars, only to have roadside assistance tell me they “sent an email to the local location so they can help me further”. I haven’t heard back nor can I get anyone to answer the phone now. I still have the roach car and no eta when we will have the new one. This is a serious inconvenience for multiple drop off and pickups between work and school. I also emailed the review responder with no response yet….
UPDATE: this car is completely infested. More baby roaches everywhere. Enterprise you can come pick up this car bc we will NOT be driving it. If any of these get into my home, please be prepared to foot the pest control bill. DISGUSTING!!!!!
Got a rental here last week while my husband’s car is being fixed. I hadn't ridden in it and he was only driving it to and from work, but I found a German cockroach egg on the floor and a live baby crawling on the seat today. I tried to call before they closed today, and no one picked up after 20 minutes on hold on the phone so we can get a different car. This is disgusting and unacceptable.
-
May 2024 by Susan Caltabiano
Everything was easy and I extended my trip by just going online
-
May 2024 by luigi gar
they over charge for tolls avoid tolls or pay cash .
-
May 2024 by Anne Delay
the car was perfect . no troubles. the people that we worked with were nice and knowlegable-- easy to work with. when we need another rental we know where to go!!! Enterprise the best!
-
April 2024 by Richard Roberts
Pick up experience was a bit unprofessional, drop off site was excellent. Overall I would still rent from Enterprise.
