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February 2024 by Dimitri Kotzamanis
I have nothing but the highest regard for Exquisite Timepieces and particularly, Graham, who is a top-notch professional and a pleasure to deal with. To date, I have purchaed a couple of watches from him and the experience has always been stress-free and the customer care, flawless. Kudos to Exquisite Timepieces! Graham rocks!!
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February 2024 by Steve Lang
Great service and communication. Graham has been a pleasure to work with.
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February 2024 by Dearan Bartholomew
Mauricio was great!!! Kept in contact and made the transaction as smooth as possible. Will definitely order from them again!!!
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February 2024 by Gene Fowler
Everyone was great from start to finish!Outstanding process.
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February 2024 by Steve Kolta
Outstanding , Graham and Customer Care provided FIRST CLASS service!Graham was quick to communicate, and answered all questions, followed up with pictures and delivery status of order.Customer Care followed up ensuring safe delivery, and if that wasn’t enough, ETP CEO followed up to insure total satisfaction!Thanks again for a great experience and until the next watch…Steve K.
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February 2024 by Ali Rashty
Purchased a limited edition Seiko Presage online after making sure they are a legitimate business. Avagail was very helpful and answered all of my questions and sent me pictures of the watch. The watch was in perfect condition and in 48 hours after online purchase we received it. Everything was handled very well, and I will continue buying watches from them in the future.
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February 2024 by Jeffrey Son
Recently bought a watch from Exquisite Timepieces with the help from Avagail. Watch was supposed to come in around March but came in earlier than expected and Avagail was awesome keeping me updated. She was very friendly and extremely responsive. Looking forward to buy more watches from them in the near future!
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February 2024 by Alan C
Customer service (Tyler was assisting me) has been amazing! Immediately after I ordered he reached out to let me know the status of the product and that once they receive more stock they will send it out immediately. He answered the questions I had and reassured me that my purchase would not take too long to reach me. Just based on the immediate response I plan to do business with this company many times in the future.
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February 2024 by Brian Nakashima
Excellent customer service that both emailed and texted me they received my order and kept me updated on my delivery all the way through me receiving it! Very professionally pack and my Seiko 5 GMT SSK003 is beautiful. Thanks!
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February 2024 by Luke G
I had a frustrating experience buying a watch with Exquisite Timepieces. They were one of the only places that had the exact Seiko Presage that I was looking for. I contacted them, and was able to purchase the watch quickly. They were able to get the package shipped out next day, including a photo with the watch at a distance and the shipping label to confirm. I was assured the watch was in "pristine condition." I was thrilled. However, when the watch arrived two days later, there was a noticeable imperfection on the crystal that could not be removed with the microfiber cloth. I reached out, hoping to get this resolved, and was assured they could replace this under warranty for no cost, and they weren't sure how this made it through the inventory. What I didn't realize was that I would have to pay out of pocket (~$100) to ship this back via FedEx and would be on the hook with them if the package somehow got lost. To me, this feels like a case of not getting what I paid for, and needing to pay myself to correct their mistake. It's been a bit of a headache and I may end up shipping this back for repair but overall I'm not sure I would shop here again.
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February 2024 by Debaser Deducer
There is only one place to get watches from: Exquisite Timepieces. Phenomenal selection and even better customer service. For all you watch aficionados, Ethan Boone was phenomenal at getting my new timepiece from the store all the way to running on my wrist. Along with Tim Richardson the CEO, all the employees really take their time in providing you with attention. Beautiful watch. Will buy more.
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February 2024 by Joshua Blackstone
Excellent help with purchase. Excited to receive my watch!!
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February 2024 by Wyatt McMartin
Mauricio crushed it. I just got off the phone with him confirming shipment of my Seiko. I am looking to pick up a few more watches over the next two years and will get in touch with Mauricio when I am ready to pull the trigger.
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February 2024 by Mark Onuigbo
I purchased a Ball dive watch on 2/24 through Tyler at exquisite and it was a fantastic experience! I live out of state so handled the transaction via text with Tyler directly, and within an hour, we settled on the price, Tyler sent me some photos (including “lume” shot), I completed the transaction online, and the watch was packed + shipping label printed. I’m looking forward to receiving the watch on Wednesday and plan on going with Tyler at Exquisite Timepieces for future wristwatch purchases.
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February 2024 by Ronald (Ron)
I used the website chat out on a Saturday night to get information on a Seiko Presage. Mauricio assisted me and subsequently assisted with my purchase. He even followed up with me to confirm the order status from Japan two days later! This was my first Exquisite Timepieces purchase and will definitely not be my last. Thanks Mauricio and team Exquisite Timepieces!
