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January 2023 by Kim M
This used to be a great branch but this last year or so it couldn't be worse. I would give ZERO stars if I could. I've banked with 5/3 for over 16 years without a problem. These past months the online banking system has been a mess, and this past 3 weeks I've been unable to access it AT ALL. I went into the branch 4 times, called customer service 5 times, no one could help me....and there have been NO ONE of any authority IN the branch!! Someone finally "fixed it" but a day later, I tried to sign in and CAN'T!! Not on my computer, not in the APP....same thing again. We're approaching a month of absolutely INEXCUSABLE incompetence. I closed my large account last week and I'm closing the other two today. I don't know what happened to this place but STAY AWAY!! (Suncoast Credit Union is 5-STAR!!)
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December 2022 by Kimmy M
This used to be a great branch but this last year or so it couldn't be worse. I would give ZERO stars if I could. I've banked with 5/3 for over 16 years without a problem. These past months the online banking system has been a mess, and this past 3 weeks I've been unable to access it AT ALL. I went into the branch 4 times, called customer service 5 times, no one could help me....and there have been NO ONE of any authority IN the branch!! Someone finally "fixed it" but a day later, I tried to sign in and CAN'T!! Not on my computer, not in the APP....same thing again. We're approaching a month of absolutely INEXCUSABLE incompetence. I closed my large account last week and I'm closing the other two today. I don't know what happened to this place but STAY AWAY!! (Suncoast Credit Union is 5-STAR!!)
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December 2022 by Kim Mueller
This used to be a great branch but this last year or so it couldn't be worse. I would give ZERO stars if I could. I've banked with 5/3 for over 16 years without a problem. These past months the online banking system has been a mess, and this past 3 weeks I've been unable to access it AT ALL. I went into the branch 4 times, called customer service 5 times, no one could help me....and there have been NO ONE of any authority IN the branch!! Someone finally "fixed it" but a day later, I tried to sign in and CAN'T!! Not on my computer, not in the APP....same thing again. We're approaching a month of absolutely INEXCUSABLE incompetence. I closed my large account last week and I'm closing the other two today. I don't know what happened to this place but STAY AWAY!! (Suncoast Credit Union is 5-STAR!!)
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March 2022 by Christian Mccalister
I am usually happy with 5/3 bank but this one is gross, it smells, and the service is a misery. Don't go here!
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December 2021 by Scott Berger
Only ever use atm because of location. Charges $3.50 if not your bank. It sucks but I do it for convenience when needed.
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September 2021 by Blake Frey
DO NOT GO HERE OR USE THE ATM.I have an account with Suntrust ( A different Bank) and went to use the Fifth Third ATM at this location. I put my debit card in and the ATM and the machine ate my card. No explanation, no fraud, no damage, there was nothing to justify the ATM taking my debit card. I was going out that night and not having my debit card was a detriment to my plans.I went into the bank the next morning to get my card back and the woman said my card was automatically shredded. No explanation why.VERY FRUSTERATING
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November 2020 by George Messeha
This branch had the worse service you can have & rude customer service you can not believe plus I'm a prefer costumer .
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January 2020 by Wade Ellis
This branch team is always conscientious and polite. Any questions I have they are quick to resolve or find the right person to solve my issue.
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June 2019 by Caitlyn Kavaky
Would give 0 stars if possible to this particular branch. Have been with 5/3 for years and have never complained or had a single issue. This branch had rude customer service - the man dealt with has no manners. Didn't work with us to find a solution. Simply shooed us away and scrunched up his nose without explanation. No surprised to see that this branch's overall rating is 2 stars.
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May 2019 by Karen Macartney
Very unhelpful service at this branch. The Retail Personal Banker II - Mature Retail associate was rude and very unhelpful. Even though this branch is local to my home, I will be visiting a different branch in future for a better service.
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May 2019 by Edward Vymola
Damaris (manager) great problem solver. Best branch in Naples. All employees are courteous & friendly.
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April 2019 by Cindy Pereira
I would give them zero stars if I could. Worst bank I have ever dealt with and I don't owe them any money.
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March 2018 by less gio
I was so disappointed by this particular location that I couldn't not come on here to say something about it. Where do I even start? First I walk inside the branch and I am hit with a smell so pungent that it liked to knock me out. It literally smelled like the place was filled with hamster bedding. Old hamster bedding. Okay, not the end of the world. So I go into the bank for the same reason every time and that is to switch money from my savings to my checking as I have a delinquent account that requires me to go in if I want money out of my savings. I do the same thing every time. I walk up to the counter, make my request, hand my ID over. They look it up, complete the transaction and I am on my way. So after handing the "manager" my ID he continues to ask me for my social security number. Why? I gave my form of identification yet he still wants me to say my social out loud, mind you there were people around me. So I tell him he has my ID and Ive never had to give a social before. He says 'Oh well it's just easier for me to look you up that way instead." Easier? I'm sorry, easier for who? You? Please excuse me because I must not be hearing this right. I already have to walk inside the bank anytime I want my money but I have to give him my ID TWICE because its 'easier'.... gtfo of here. So it doesnt end there. He's typing my name in now (hard way) and I notice a ROACH. CHILLIN. NEXT TO THE KEYBOARD. Holy cow, a german roach just walking around the keyboard while this guy is typing away. Any roach I've ever had in my house made sure to run, this guy was just comfortable hanging out with both of us standing there. Wow. Unbelievable. Strike three and I liked to lose my mind right then and there. Worst branch of any bank I've ever been in along with the worst guest service. and this is Naples. Get it together!!! I only wish I had thought to take a picture of this roach to post it. I was too repulsed.
