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December 2023 by Daniel Bloodworth
When I came in and ordered the tires the guy was very friendly and had great customer service but when I returned to get the tires put on my vehicle customer service was horrible and the appearance of the store was terrible floors windows and floors were extremely dirty. I understand this is a tire shop but I worked at a Firestone for 3 years and would have never expected to see this. I’m guessing it must be common practice to leave the shop and spin the new tires because I witnessed this by one of the guys behind the counter that waited on me and also the guy that installed my tires in my vehicle. He even spun the tires in my vehicle me nor my wife drive our vehicles in this manner and would have never expected Firestone to have.
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December 2023 by C B
Some backstory, I went to school to learn body work, so I have some knowledge of mechanical work. I do my own oil changes and brakes. I brought my car here for an alignment and asked if they could check out a grinding noise I could hear. They charged me for a vehicle inspection and said they couldn’t find anything wrong which is hard to believe because I heard it as I was pulling out of the parking lot. I ended up finding out on my own I needed to replace the boots on one of the caliper pins. However, while working on my brakes the next day I noticed my rear brake cable was disconnected, rendering my rear brakes useless, which it wasn’t the day before I dropped it off when I initially changed out my brake pads. I would have noticed this as I’m prepping to drive up north and obviously want to get there safely. I also noticed they have a hard time looking you in the eyes so that tells me they’re dishonest (charging me and not doing anything). Not to mention they charged my girlfriend over a thousand dollars for spark plugs and fuel injectors when all she needed was a new purge valve. Which I ended up replacing myself. I highly recommend going somewhere else as this place only cares about your money.
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December 2023 by BC Plumbing
We have a Fleet Account and we've been using them for all of our company trucks and have spent thousands on tires, breaks, etc over the past year but they have gone downhill!!! Van sat 4 days without being worked on went to finally pick it up they couldn't tell us what they actually did to it, drove our 2021 Sprinter less then a mile it started smoking mind you it was only in the shop for an oil change and to check breaks. Now a day later when you start the engine it's making a ruffling noise, none of this was occurring before we dropped it off. Terrible service, terrible communication, the manager is doing a bad job!
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November 2023 by ROGELIO AVELAR
Time wasted. It doesn’t matter if you have an appointment or not. I waited for 3 hours and i couldn’t have my car done. Terrible customer service.
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October 2023 by Darek Zmigrodzki
Second time dealing with these people. First time tried to get a quote for a repair that they diagnosed. Bugged them for nearly a week. No quote. Second time was walk in, had a flat right in front of their shop, road hazard on my Firestone tires, perfect right? Walk into the lobby, one dude sitting and watching TV and no one else there. Perfect. Nope...dude watching TV is apparently employed there, tells me he's too busy can't do it today. Guess it was a good show on. So I asked if he could call or let me call another Firestone to see if they could take me today to plug the screw hole in the dead center tread of my tire, off the car, because no cell service at that location. He said I can use the phone, but told me he wouldn't look up the number of another Firestone location for me. I was excited when this place opened because the area is very under served for automotive service, but this isn't helpful. I'm done with them. Had great experiences nearly 100% of the time at nearly every Firestone location and have been a life-long customer, but I'm never coming back to this one, despite being the closest to my home. Opportunity wasted by poor management and unprofessional staff. Too bad.
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October 2023 by Gregory Mammel
Great experience, I brought my wife’s car in after a previous location failed to get the wheel straight. AJ was the rep behind the counter, he took total care of the situation so goat as to do the whole alignment himself and test drive the vehicle with me. It is people like this who make the company look good.That you AJ, you are a beast.
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September 2023 by Matt Charlton
I purchased a tire 8 days ago. Car was vibrating. Took it in the store and was told the new tire was bad and i had to purchase a new one because I didn’t purchase the warranty with the tires. 8 day old tires. They got me don’t let them get you. Go anywhere else. It is not even about the money it is their smug rudeness that made me take the time to write this reviewServices: Tires
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August 2023 by Matt C.
Purchased tires for my daughters car 8 days ago. Took it in and was told the new tire was bad and since I didn't purchase a warranty with the tires i had to pay for the replacement. After I complained the manager huffed and puffed and took off a couple of the made up fees but still charged me for the new tire. so af spending over $1500. With them in the last month they will not get me anymore. I purposely did not purchase the tires online for a lot less because I wanted to support my local store. SAVE YOURSELF. Go somewhere else.
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August 2023 by Kattya Reis
Jim the store manager was great in accommodating all my needs!He was cordial and respectful to my concerns and needs.As long as he’s there I’ll be coming in to this location.Thank you Jim!Service: Wheel alignment
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August 2023 by blkcat954
And amazing staff hard workers would recommend making an appointment. It's out of respect for the people who work there so you're not throwing them behind schedule, but other than that they are absolutely phenomenal.
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August 2023 by itsmeekay j
don't go here for tire repairs and oil changes. within the last year and a half I've had to replace all four tires that I've purchased at this location twice and likely need to replace another tire 2 months after I've purchased this same tire. they just want you to buy new tires without looking into the root issue. I've gotten regular oil changes here and they've forgotten to put back a part of my under hood back after my oil changes. i now have to order a new part. will never return!
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July 2023 by Robert Carey
I purchased regular alignment but Terrance the store manager charged me for a lifetime alignment and once I questioned it Jim the general manager lied to me and tried to say i wasn't.Then he attacked my family and I calling us all liars because I called him out on his lies.Be sure to carefully check your invoice because they will sneak things on.Service: Tires
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July 2023 by Eugene P.
Great shop to take your car to, managers are on top of things and work is done well and on time. I need a tire they didn't have, called at 10am. They had to have the tire delivered, but had it mounted on the truck by 3pm. Will def use this location again
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June 2023 by Douglas Schumacker
I had an excellent experience with this Firestone service center. Jim was shorthanded, but he still addressed my tire problem. I will be back!!
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June 2023 by Carl Griffin
Dropped my vehicle off for an appointment at 10a for tires, alignment, oil change, and brake inspection. Stopped by the shop at 3:30 to check on it as I had not heard anything regarding brakes or anything else. Went to the shop at 5:30 and the vehicle was in the bay untouched and nothing done. Got a meager apology and got my keys and left. 9 hours with a car and had nothing done to it. Avoid this place.
