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February 2024 by Katie Slominski
I highly recommend Firestone and was very pleased with their assistance. They communicated with me throughout the whole process, calling me in the evening and in the morning with updates. They were helpful and accommodating when I added additional services and were able to get my car fixed in less than a day. I am very happy I chose Firestone.
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February 2024 by Guillermo Vallejo
Service
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February 2024 by Wilfredo Lorenzo Romero
The worse customer service, there’s a Maxican guy he haven’t any education
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February 2024 by doug hess
Bryan did a great job and helped me understand an issue with my tire rotation. I feel better about my vehicle safety now.
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January 2024 by Coskun yalcin
They give me a appointment at 9 AM. I'll be down 945 to 10. AM, but to my car 10 AM try to make me wait another hour. Probably as delete as horrible customer service.
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January 2024 by Daniel Baker
Great service and fast.
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December 2023 by Jimmy Neira
James the Firestone Service Technician is a true professional in customer service, communicating and explaining my car's diagnostic report. He has good knowledge of the products and labor that is essential in my car's repair process. I just moved to Bonita Springs and this is my first interactionwith a business and car repair technician and I was extremely satisfied with Firestone and Jamesmy wife and are using them for our cars maintenance and repair. Good work Firestone!!!!!!
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December 2023 by Donna Gillroy
For a shop to advertise online that they are open till 7pm and be pitch dark and locked up by 5:30pm is an insult to customers. I fought my way through traffic TWICE and arrived 5:15pm as no one EVER available by phone (13 tries) as my car was not fixed. Loud grinding noise in braking still there. 2nd time arrived at 5:30 and two other people sitting in their cars furious that they like I traveled. Very long way to be in time. HORRIBLE .
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December 2023 by scarlett bobadilla
Michael is a great manager and his employees are the best. I had a situation with my car they were able to help me and diagnose what was wrong with the car and their fast service,a great actitud and the love that they have for their costumers brought tears to my eyes. THANK YOU SO MUCH MICHAEL!
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October 2023 by Joe Caforio
Went to get my tires checked and an alignment. Problem is they never did the alignment. I asked to see the printout but they couldn't find it. I have a lifetime alignment warranty so when they realized I wouldn't have to pay anything they figured they wouldn't actually do it. I asked them to put it back up on the rack so I could get a printout of the results of the alignment. Sure enough they had to make adjustments to my tires. I knew my front tires weren't wearing properly. I guess I needed to stay there and watch them actually service my car. It is a shame that the manager would do this because he knew he couldn't charge me. I will never go back to this Firestone. The manager is not trustworthy. My advice to him is to just do the right thing!! He never expected me to ask for the original printout. He kept looking at the printer acting like the printer was the problem.
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October 2023 by Jesus I Can Do All Things thru Christ!
I got tires and they didn’t Balance the tires properly. I brought it back so they can rebalance it and they want to charge me more money to rebalance it.
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September 2023 by Keith Geiman
Won't pick up if you call them on the phone. If you try to drop off your car, there will be no one at the counter to help you. Go somewhere else.
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September 2023 by Eugene P.
Can't recommend Airport Pulling road location due to dishonesty. Have brought my work truck for oil change and tire rotation twice. They didn't rotate tires either time, i can tell because 1 tire is different brand and another wheel is scratched. Brought it up second time i went, they promised to rotate them, but again they did not. WAS CHARGED FOR TIRE ROTATION BOTH TIMES. O suggest you mark your wheels discreetly to make sure they are doing their job because they clearly can't be trusted. Have passed this info on to my company to recommend removing Firestone from list of approved locations for maintenance.
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August 2023 by Thomas Geftos
THIS POST IS MADE AS A REDACTION TO MY PRIOR REVIEW AND MY PUBLIC APOLOGY TO FIRESTONE COMPLETE AUTO CARE for that negative review. I'm the first one to admit when I've made a mistake. Without final investigation, I jumped to the conclusion that the reason my car was pulling to the right was due to FIRESTONE's inability to properly align my tires. However, after taking my vehicle to the dealer for service, thry advised that the reason for the car pulling to the right was that there was 2 mm more wear on my front right tires caused by my driving habits. Thus, no fault should have been attributed to FIRESTONE COMPLETE AUTO CARE! Sorry, guys! I hope that this helps!
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August 2023 by Daniel Whitty
Juan (mgr), James (advisor) and Earl (technician) did a great job balancing the tires (using Road Force balancing) on wife's Lexus. Before balancing there was a slight shimmy/vibration at interstate speeds. Test drove on I-75 after balancing and was smooth as glass! Absolutely no shimmy felt whatsoever. Great people, great work and fair price…Highly recommended!
