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January 2023 by Pete Stiles
Used to be fantastic before being taken over by First Foundation. Worst customer service ever -- cannot get in touch with anyone. If you ever get a rep, they know nothing and are useless
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August 2022 by Ted N
The customer service at this location is a JOKE. I moved my funds out to another bank. Good luck.
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July 2022 by Ted Nelson
The customer service at this location is a JOKE. I moved my funds out to another bank. Good luck.
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July 2022 by Pavel Ushakov
I requested a call back twice, Holly Burghardt local manager never called back.
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June 2022 by Amy Wright
I banked with Florida integrity before they were bought out by a CA based bank called First Foundation. Erica G, a teller/rep was an amazing, customer focused person. Not sure where they moved her and replaced with the VP Branch Manager, Holly B. But wow.Zero customer service with First Foundation specifically Holly. I am closing my account as soon as possible. I’m sick too death of big banks treating customers like a nuisance for showing up in person. She was extremely rude and flippant.I wish FL integrity bank still existed. First Foundation can take a flying leap.
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June 2022 by David Dodd
This bank has horrible customer relation skills. We came in to open an account, were completely ignored while waiting. Once we met with an account rep this person also had attitude towards us because we were not from 'Naples' as if behing from Lehigh Acres was not good enough to bank here. Needless to say we took our business elsewhere.
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June 2022 by Shauna Gonsalves
Worst bank I have ever done business with. It was great when first florida integrity owned it. Now nobody answers the phone or calls you back and you will get a company in California.
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March 2022 by Eric Scott
Great customer service. Rep Erika Guerra was great and a big help in answering all questions and concerns. I do recommend this location.
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January 2022 by Kelly Councill
Best bank ever!!!I’ve been banking here for several years. You’ll never find better customer service at a bank than you’ll find here!!!
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June 2020 by Gregory Sallen
Wouldnt do business anywhere else. Polite convenient kind understanding and a perfect local Bank
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December 2019 by Monique Bryant
Very friendly staff I've never been here before they are very efficient and have a sense of urgency to greet you. Definitely need more banks like this!!
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November 2019 by Anna Herron
The staff here are the kindest, most thoughtful people! I have 2 kids under 3 years old and they go above and beyond to help me every time I come in. They love my wee ones like they are their own and are so efficient!
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September 2019 by Samuel Dedio
What an awesome experience becoming a customer here! Holly was such a pleasure to deal with, setting up accounts for my teenage son and I. He collects coins and has been with me to some other, large banks. He obviously saw the difference and I told him that's what community banking is. Lots of convenience features for customers--especially the zero-fee ATM card worldwide. Very service-oriented bank.
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February 2019 by Thomas S.
Love this bank! I do personal and business work with them and they are the best bank I have ever worked with in 30 years! The staff is very friendly and always helpful.
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August 2018 by John Dinino
Unbelievably great customer service.
