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March 2024 by Beth Atkinson
Walked in for a quote (not insurance related) to repair a ding on a door and was told I had to make an appt and the only times anyone is available for an appointment are between 11am & 3pm. Unfortunately that doesn’t work for my s ch duel and there were no other options. Clearly this company doesn’t want to take care of potential customers.
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January 2024 by Michael naples
VERY DECEPTIVE ADVERTISING - Gerber does not do glass replacement services!! If you call them for glass they send you to their subcontractor, which at this time is Glass America. Check reviews for Glass America before making your decision because it is NOT GERBER who does any of the glass work. Gerber also does NOT stand behind the work of their subcontractor. These are FACTS do your research do not end up like I did.
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August 2023 by Amado Marti
Very good service
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August 2023 by Lara Love
Overbooked. Crowded Parking. TOO LONG waiting for estimate. Far too long for scheduling repairs!
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June 2023 by Tricia Travi
I had to take my vehicle in for a bumper replacement. From the moment I met my adjuster Alex, I knew this was going to be a great experience. They are quick, very efficient, and even took care of communicating with Enterprise for my rental delivery. Donna was very helpful in communicating with Enterprise and keeping me updated on the delay with the rental. The service was above my expectations!Service: Body & Trim
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March 2023 by Martin Bustamante
Alex was greatHe was very professional and did everything he could to make sure we were having the best experienceCompare to a different collision repair experience I had before this was a 10 out of 10Thank you alex
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February 2023 by Gerald L.
This review is for Gerber headquarters in Canada. I asked them to perform an online estimate for a minor repair. I took pictures for the whole car and closeups of the needed damage. It was fast, but incomplete and a lowball quote. I used this estimate (my mistake) for getting paid, person to person, without insurance company involvement. When I went to my local repair facility for them to do their first available estimate 4 weeks later, they said it was wrong and added $700 to a $1700 bill. That makes me stuck for the added $700. Don't get fooled by this very poor service.
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January 2023 by Brittany Sullivan
They are super busy but always great to work with. Gil is super friendly and helpful. Would def recommend using them.
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November 2022 by Veronica T
Outstanding work. This crew are top notch. They fixed my car and you could hardly tell that it was ever damaged before, the service was excellent. Received great customer service from the time I dropped my vehicle to the time I picked it, they are easy to work with, they offer to help in any way they can and try to be as transparent as they can, throughout the whole process, they have a great system put in place, will always keep you updated. Great customer service and high quality results. Definitely recommend!
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October 2022 by Tiziana Romaniello
Had my Volkswagen repaired after someone rear ended my. The damages was pretty extensive. Right from the beginning I knew this was the right place. During the repair process they gave me weekly updates. When it was ready to get picked up, it was perfect. Hats off to the entire crew there. Excellent job.Services: Body & Trim
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September 2022 by Denise W.
This was my first experience with Gerber. Their repair team was efficient and professional. The repairs were completed in a timely manner and the work was outstanding. The price for the repair work was fair and reasonable. I strongly recommend Gerber for your auto body needs. I got three independent quotes, and I am so glad I chose Gerber. 5-Star company in every respect!
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September 2022 by Heather Benfield
Writing this review on behalf of my mother.My mother's insurance chose this place, it took over a month for them to replace a seat belt, washing fluid tank, and paint and replace the front corner area where the collision occured, two panels and some minor plastic panels. My mom was hoping they would check out the full veracity of the damage, they said I quote "we just do body work" atleast the guy I talked to said that. They left the washer fluid tank empty after replacement, she pitched a fit went back and got it filled. Anyways if you can avoid this place, please do.
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September 2022 by Robert Knee
100% service connected disabled Vietnam veteran, had a fender bender with some tie rod damage a couple of weeks ago. Gerber staff was unbelievably supportive and put me on fast track. I give them 10 stars
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July 2022 by Brittney Michelle
front desk woman was extremely rude. We had issues with booking my appointment and when trying to figure it out she dismissed us. I understand working in customer service is no fun at times and you run in to inconsiderate customers daily, but the last thing I wanted to do was cause anyone an issue. I just needed help with my appointment and wondering why it wasn’t showing up on their end but it seems like I was wasting the woman’s time and she couldn’t stand my presences. It definitely turned me away from ever using this business again if I needed help with repairs.
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July 2022 by Albert Milano
I had no appointment and only had a minor problem, but the guy in charge took pity on me and resolved things. What a great place.Service: Body & Trim
