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January 2024 by Melissa Brown
I have been visiting Naples with my family and shopping on 5th Avenue for almost 10 years now. I have typically enjoyed shopping in the past at Giggle Moon especially since having children of my own. However, given recent events I will never come back in this store and want to make sure no one I know goes there either. We picked out several items for my son and daughter. After being rung out and walking out of the store the sales associate came running after us and said she charged us for a pair of shoes that we didn’t get and they belong to a different family. She asked that we return to the store. Initially, I was thankful this was caught before leaving; but, then, the sales associate only gave us STORE CREDIT. I understand if I came to return something that I picked out and store credit was only offered however this was a pair of shoes for a child much older than mine that I didn’t look at or pick out. The sales lady was the one who incorrectly charged us and gave us these shoes. She REFUSED to return all of our money even though this was the stores fault and said it was store policy for store credit. She refused to call the owner to explain the situation as I am sure anyone would have said yes please give refund given the circumstance that the store was the one who messed this up. Not only did she refuse she was rude and unpleasant in the process - this is absolutely unacceptable. We do not live local; thus, store credit not only doesn’t make sense but is horrendous customer service. I will never be returning.
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September 2023 by Elizabeth Freund
I first and foremost have to say this was our best experience with going into Naples for the day. My husband and I were recently staying in Marco Island and decided to drive into Naples before the hurricane weather started. We came across this store and I have to speak on behalf of Susan, and say how amazing she was! She helped us find the perfect gifts to bring back to Buffalo for our two children. She was so kind and helpful and just made us feel right at home. This was also our first time experiencing any type of hurricane and she was so calm and made us feel so much better. The store is absolutely beautiful and a must see if you are heading into Naples for the day or a vacation. We cannot thank her enough for everything and we look so forward to visiting the store when we come back! Great gifts for all children here!
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May 2023 by Lindsay Marino
What a beautiful store and the customer service was amazing! Susan, the owner, is knowledgeable, helpful, and a beautiful human being—I’m grateful I stopped in.
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January 2023 by Ahndrea Saenz
So grateful to have found this store. The items were great and the staff brightened up my kid's day. They probably could tell on my face that I needed help lol. I appreciate the customer service and we went home with awesome stuff for the kiddos. Will come back again.
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December 2022 by Kiki Elizabeth
This tiny little children’s store is packed to the brim with toys and clothes! I love that they have plenty of options for boys, since usually stores cater more to dressing little girls. The toy selection is not your average selection and I plan to go back frequently!
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April 2022 by Tracy Colleran
First time visitor here, and I sure am glad I walked in the door! For one, the store is beautifully arranged. Susan does a lovely job of managing a large variety of things for both boys and girls within a small space, without a cluttered feeling. The decor used to display clothes, toys, games, etc. is also very cute and fitting for the theme. I really appreciated the variety and uniqueness of the toys. I also think Giggle Moon does a nice job of having options for all styles and budgets. And based on the friendly, helpful interaction I had with Susan, I can tell she loves coming to work every day. My toddler is going to be especially excited with the tutu and headband set she has coming to her....thank you, Susan, for your recommendation! I will be back!
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April 2022 by Hannah Bjorndal
Lovely children's shop. It was the perfect place to buy a gift for my friend who is expecting! The shop manager was so helpful and kind to me, showing me a bunch of different gender-neutral options since I didn't know if the baby was a boy or a girl yet! There is a huge selection of clothing, toys, books - it's the only place like it in Old Naples!
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April 2022 by Dre s
So grateful to have found this store. The items were great and the staff brightened up my kid's day. They probably could tell on my face that I needed help lol. I appreciate the customer service and we went home with awesome stuff for the kiddos. Will come back again.
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April 2022 by Aglaia Aimee Tsakirellis
Adorable boutique with high quality clothing brands. The staff were a pleasure and so helpful / nice to chat with. We will definitely be back!
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November 2021 by Kayla Olson
Stopped here on vacation last week and found so many beautiful clothes and fun toys for our three month old! The owner was amazing, kind, and helpful! Definitely going to be coming back to visit!
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May 2021 by Stephanie Armas
PLEASE take your money somewhere else. I went in to the store and the lady couldn’t be more rude! They also hate kids so don’t bring your kids into this store.
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May 2021 by Sarah Marks
I was on vacation two weeks ago and I think this place deserves a review... the lady who was behind the desk obviously hated my crying child. Weird to enter a child/baby store and the staff does not like children.
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March 2021 by Dawn Genovese
Absolutely wonderful! Huge selection. Staff is extremely friendly, will definitely be back. My son had a excellent time shopping, as did I.
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March 2021 by Karen Ruden
The staff was so happy and engagingThank you for helping us find the perfect Easter dress for our granddaughter
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March 2021 by Jessica Louca
Went in here on vacation looking for shoes for my toddler the women on staff barely wanted to assist me and when asked for pricing on said item failed to answer about the cost not a good experience and will not return
