-
December 2023 by Ashley D
I was delighted to see a Guitar Center open in Naples. It’s a pain to drive to Ft. Myers when I need something. Sadly, this location exemplifies the financial troubles this chain has experienced in recent years. The store is clean, well organized and stocked with lots of great merchandise. I would actually give it 5 stars in all of these categories. The problem is the staff. Nobody greets you, or wants to help you, regardless of how long you stand at the desk. Everyone is too busy looking down, trying to avoid contact with a buying customer. It is woefully understaffed, apparently. The people who do work there are more concerned about chatting it up with the people who play the instruments and walk out. The paying customer, like myself, who is there to actually buy, is ignored. Maybe management should reeducate the team members before they are forced to close this location as well. I went on two separate occasions to make a large purchase and ended up leaving to buy online from another chain.
-
December 2023 by Thuy Le
We got lucky when we got the help from Mr Johnny the store manager, he was very cool but carried it with professionalism, giving us the ease of trusting him right away, we were able to purchase from the start to finish, electric guitar, the amp, the guitar stand, and the headphone. Thank you for having him on the team.
-
November 2023 by Lee Williams
Guitar Center, Naples repair technician Bobby P is awesome. Bobby expertly transformed my Taylor 410 guitar into an acoustic guitar and superbly cleaned, refretted, and refinished my 50 year old Ome banjo so that it looks like new. Talent like Booby’s is rare!
-
September 2023 by Maricarmen Ramos
Had a great experience with Mr. Brian! He was so patient, knowledgeable and absolutely fantastic in helping my family with different options for my son. This store is so lucky to have such an amazing person to work here! Highly recommend if anyone comes to this store- ASK FOR BRIAN!!!!!! He will NOT disappoint you
-
September 2023 by John Butters
I recently had my Telecaster worked on at this GC by guitar tech Bobby P, and I couldn't be happier with the results. One of the major issues I was facing was fret sprout, which was affecting the playability, and ripping up my hand. Bobby skillfully addressed this problem and made the neck incredibly smooth and fast to play. The transformation is remarkable - the fret sprout is gone, and the playability is off the charts. Bobby's attention to detail and expertise shine through in his work. He also did a well needed setup. You don’t need a Plek when you have Bobby P. I highly recommend his services to anyone looking to enhance their guitar's performance.
-
June 2023 by Tango Delta 73
Store had great friendly service, the guitar tech Bobby P, was awesome, he helped me with an issue, explained everything that was gonna get done and answered questions. When I picked up my guitar and brought it home, it felt and played great, thank you!Had 2nd guitar worked on by Bobby P., had an electronics issues, he fixed it and now it works perfect again! Cheers
-
June 2023 by Lin Dangond
I purchase an electric guitar set for my daughter along with the class package, was told to call to schedule the classes, I called 4 times and was able to schedule two classes, I called these week to schedule the third class and was told that the scheduler will call me back and she did, just to tell me that there was a scheduled made for her and she missed the class. Nothing they can do about it because it is their policy and she is sure I was told about when the purchase was made. Very disappointed.
-
May 2023 by Armand Sabar
My EBMM JP6 guitar needed a switch (3 way) repair and a standard set-up. Mr. Bobby Proietto, the guitar tech, did a marvelous job taking care of my guitar. He fully restored it to its original state. The tedious custom switch repair, intonation, action, set-up, and tremolo adjustment he did were phenomenal. I was extremely happy with the outcome. The playability and tone was just as fluid as it was when I first purchased my axe 20 years ago from Ernie Ball/Music Man. If you are in the Naples, FL area and in need of precise/quality work for your guitar, please take it to him. You will not regret it! Thanks Bobby.
-
May 2023 by Ralph D.
so great to have your store here in naples!happy customer .shout out to tim t., and his staff.they are very experinced did a great job .and are total professionals! ........thanks !!.rd, naples
-
May 2023 by Joe Skiba
Good afternoon I hope this email finds you well I would like to speak to you about store policy which seems to be counterintuitive to sales. I was in Guitar Center today in Delray Beach Florida where I attempted to purchase a boss ps6 harmonist pedal used. Unfortunately there was not to be a reasonable workaround I was told by store sales and per Guitar Center on phone that although items are in the case to be sold you cannot purchase them and wait for the hold date to expire or put a deposit on them or even request that they take it out of the case until the 9th when it can be sold. This is completely ridiculous if an item is not able to be sold it should not be in the sales case. See any lowly pawn shop for instance items sit in the back until they are ready for sale they have to obey the same rules on used equipment they do not set it out on the counter and say you cannot purchase it or put it on hold or layaway until the police hold expires at which time you would have to be there at 10:00 a.m. on the 9th to purchase the item. Some of us have jobs and something really needs to be done about this policy. In closing the store manager did his job and said if you call me I will be in after 8:00 on the 9th at that time you can pay for it over the phone and pick it up at your leisure. I am simply amazed that a store manager had to come up with some sort of work around that corporate could not find. Please see what can be done about this in the future and let's think outside the box please. Yours Truly Joseph skiba
-
May 2023 by Apollo S
This place was great, I came here on saturday looking for a simple starting guitar. I was blown away by the employee helping me, he was understanding, and really helpful. I didn't get his name, but he made my experience so much better.I ended up getting an Epiphone starting pack, and I couldn't be happier. This place is great for anyone looking for a nice place to get instruments, accessories, or even just a nice place to be with people who share similar hobbies.
-
May 2023 by Simon S
This place was great, I came here on saturday looking for a simple starting guitar. I was blown away by the employee helping me, he was understanding, and really helpful. I didn't get his name, but he made my experience so much better.I ended up getting an Epiphone starting pack, and I couldn't be happier. This place is great for anyone looking for a nice place to get instruments, accessories, or even just a nice place to be with people who share similar hobbies.
-
April 2023 by Steve S.
came in to buy a guitar..weird I know. the guitar center employees were great, got us what we wanted, and that part was fine. the really really annoying thing was...the store is a giant metal box Faraday cage. luckily I had the page opened to what we were looking for already. otherwise there was no phone signal and no wifi inside the store. WIFI Inside the store would a great idea.
-
April 2023 by Brian Ferrer
This is such a beautiful store! So much bigger than the Ft. Myers store, same great customer service at least in my experience. It’s a new store and relatively busy, but everyone’s been super helpful the few times I’ve gone in. Harleys been my go to for guitars and amps and I can’t thank him enough!!
-
April 2023 by Sabyn Philbert
Decided not to trust the other reviews and go check it out for myself. Tried to sell a guitar that they have for sale for over $600. Was literally told by the employee that the other guy made a mistake, this guitar is only worth $400, he knows what he’s looking at.Got passed around by 3 or 4 guys just to get the most ridiculously lowballed offer I could imagine.This location brings shame to the guitar center name. They don’t care about musicians. Don’t go here and get a bad taste in your mouth, drive to Fort Myers and get the guitar center experience you deserve!
