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April 2024 by Fany Delgado
My son got a massage over the weekend after his baseball game, best massage ever. All sore, hurt areas were addressed he left as a new kid, ready for more baseball.
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April 2024 by Chelsea Sovik
The massage therapist was very nice and personable, however, pillows didn’t even have pillowcases on them so it was plastic material. My husband got a massage as well and stated the massage therapist didn’t listen to areas that needed therapy and the pressure was too much in sensitive places regardless of his requests to ease up on certain areas and more pressure in others. We ended up feeling worse than when we came in. Husband had a migraine after.Sorry to say, but pretty poor experience.
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March 2024 by Amber Katz
Fabulous therapeutic deep tissue massage in a lovely a setting of the Mercado- Naples! Easy access from Pelican Bay.If I had a location near me up north, it would be a no-brainier to get a monthly membership. 10/10 Definite Recommend!
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March 2024 by Lara Myers
Very unprofessional staff. The customer is always wrong. Watch out if you ever complain about a service…. Be very careful with this company.
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March 2024 by Mercato Spa
I have been working the Front Desk at Hand and Stone in Mercato for almost two years now ( a Peaceful, Beautiful and Clean location) and This is in response to a Mr. Martin Olichwier who posted 4 days ago... I was the first S.A. who answered your call. After 5 minutes of you screaming at me (and not just "talking loud" as you stated) I did have to hang up as anyone would have. You would NOT listen to me explain why we need a credit card to book an appt and could not use your Giftcard number to book with our system and you were being extremely Rude and Mean to me on the phone. The customer at the counter could hear you clearly and told me to hang up. When you called back and spoke to my manager who tried patiently and professionally to explain and reason with you, there was no reasoning. We have hundreds of Wonderful, Happy customers come and go weekly here, and use our booking system with no complaints as we try our best to accommodate everyone's needs Politely and Professionally.
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March 2024 by Martin Olichwier
Managers today have no clue ABOUT what customer service is.I got a gift card from (hand and stone) for Christmas, so I went to book but could not get an appointment because they want my credit card number.Called to complain that it is a gift card and a One time use and told me sorry cannot honor the gift card Without a credit card number. They hung up on me Three times in mid sentence. (They said I was talking to loud- I stated I just talk loud over phone- what did they do-CLICK they hung up on me).I asked if I could get a refund on card they said nope non refundable.No solution reached. I have a gift card I cannot use.So sad...please stay way from this place go somewhere else these people are rude and cannot even use good reasoning to solve a simple problem.Martin
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January 2024 by Cecilia Esteva
A disaster, reflexology is very unprofessional. The manager Aron and GREG are rude. I have proof of how badly they treat and discriminate against people.
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January 2024 by Luray Boyle
Worst place for massage. masseuse was decent but front desk is a nightmare. Staff is rude and untrained. Will overcharge you. Beware
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January 2024 by Mario A
Great massage therapy the you big guy
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December 2023 by Danielle Cullen
BEWARE UPDATE: Management is horrific. Graig will not stop emailing me, and is creeping on me on LinkedIn. Im getting third parties and their corporate office involved. Honestly the worst customer service I have ever experienced. The woman I spoke to the other day said she canceled my account. Now Graig is stating he’s keeping my account active until I speak to him further. WOW!If you’re not happy with their service cancel your account. They will try to rope you into freezing your account, but will activate it in a few months and start charging you again without telling you. I asked for a partial refund since I was charged yesterday and last month or a gift card to give someone, neither was acceptable. I would “have to make someone an account” in order for them to use anything I had available. I regret telling my family about this place they also had issues with their account as well. I will not be going back here.
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December 2023 by Pedro Blanco
Good massage. I got there 15 minutes early.Was told to take a seat the two ladies, who were very nice were also very busy after looking at my watch, and realizing it was past my appointed time started getting a little edgy. It was not until the masseuse came out and asked where his next appointment was That I finally went in that was already 10 minutes after my appointed time it was supposed to be a one hour massage but it was cut short on the other side by another 10 minutes so I basically, got about 30 to 35 minutes. perhaps I will try again when it is not so busy there. Place was nice but this time it was a tepid visit.
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November 2023 by Pam Harrison
This is one of the worst massages I’ve ever had. I had a sore lower back and he did not do anything to help it after knowing about it. The massage was rough and inconsistent pressure. My feet were not even touched. Never asked about pressure or anything. I also did not know I had a male therapist, my scheduled therapist called in that day. My sister came with me and had a wonderful massage. Very big disappointment.
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November 2023 by Christee Wuite
Nice environment, but that’s about it. Masseuse never ask if I had any areas of concern that I wanted her to address. She never rubbed my neck or had me lay on my back and rub from the underside. That’s always been standard at any massage I’ve ever had. She waisted time scratching my head and doing weird rubs. My cousin went at the same time with a different masseuse and she said they did the same thing. It was the worst massage I’ve ever had, waist of money. The only thing I really enjoyed was the foot scrub she rubbed in my feet.Update 11/17/23I called and spoke with manager because of their response below to my review. Nothing was done except him saying a massage is a very personal experience and he was sorry to hear I didn’t enjoy it.
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November 2023 by Yozsef Ramos
I recently visited this spa and had a fantastic experience. The ambiance was serene, and the therapist was incredibly skilled and attentive to my preferences. Diana the massage therapist applied just the right pressure, leaving me relaxed and rejuvenated. I highly recommend this spa.
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November 2023 by Audrey C
Got a massage here a few months ago as a birthday gift. I'll never go back. I really don't think the man who did my massage is certified or has any massage therapy training. Didn't massage my lower back, thigh, hamstring, shoulders, and overall didn't seem to know what he was doing. I paid for the add-on scalp massage with the peppermint oil. He barely touched my scalp and didn't include the peppermint. That was a waste of money. I was on my stomach about 90% of the time and he held my arms out at uncomfortable angles to try to massage them. I've had bad massages before, but this takes the cake. Do not go to this place. It ruined my birthday gift that my mother gave to me. They asked how my friend's massage was when we left, but not mine. It's like the staff knew he's a terrible masseuse if you even want to call him that. Why isn't the owner of this location making sure people know how to give a massage before hiring them??
