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November 2023 by Amy L.
We stayed at Hilton Naples, as my boyfriend just got an HHonors Gold status, so he insisted on only staying in the Hilton chain to collect loyalty points :) Well, it's a really nice hotel, centrally located with 10-15 min drive to the beaches and to downtown Naples. The rooms are a bit dated though, especially when it comes to plumbing and air conditioning. AC is weak and noisy, we couldn't get the temperature in the room down to 68F even when running the AC all night. The water pressure in the tap was very weak, even when the faucet was fully opened, the stream was just barely enough. The showers were also on the weak side. Other than that, everything was fine, the reception staff was nice, the beds were comfortable, and there was a free shuttle to the beach with towels and beach chairs provided by the hotel. Overall, a good value, especially if collecting HHonors points :)
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November 2023 by Kathy T.
This Hilton sucks. $300+ per night with super old amenities, almost zero it is. Bath tub is so tiny that I'm only 5ft 110lb still feels tight, bathroom has no vent either. Tv is smart tv as they call it but only local channels are shown, no streaming apps. The room has no usb plug, the fridge smells like dead fish inside. Carpet so dark it looks dirty. Why did we choose this place and pay this price for it??? So stupid that we trusted the brand. Never again Hilton.
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November 2023 by Mopsy Wopsy
Love this place! Michelle made this experience even more enjoyable, she was amazingly accommodating and understanding! Travelers are hard to deal with and they demand a lot, and it’s hard to find someone that is like Michelle. I hate asking for things because me, myself, also worked in hospitality, but she made me feel at home when I called about some issues.Thank you Michelle! Your hard work does not go unaccounted for!-smith
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November 2023 by Paul Van Wagner
Great place with a great stay. My stay so far after 24hours has been top notch. When I needed to renew my room for another day, John and Jackson at the front desk were both extremely helpful and friendly.
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November 2023 by Judy R.
I stayed at the Hilton in November and had a wonderful experience. The front desk Help was awesome in helping me with my needs. My breakfast server Yolline was absolutely efficient and pleasant. A great way to start the day! Michael, poolside attendant was great to talk to, had some great jokes, and made the best frozen, piña colada!! can't wait to go back!
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November 2023 by Business Travel
The Wi-Fi does not work, not anywhere in the building. Neither is there any cell phone reception in the building. The poolside has little cell phone reception. At the pool, you have to spend at least $100.00 on pool-side refreshments. There is no shade by the pool, and it is one concrete-cement claustrophobic space. They shrunk the jacuzzi to a miniature size, and they closed the pool area during events. This Hilton hotel is overrated, and there are much nicer hotel properties in Naples, Florida downtown. Anywhere in Florida for that matter.
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October 2023 by PEN T
We stayed at this hotel over the weekend. We were assigned a room that had an unpleasant and persistent odor. Consequently, my companion and I were compelled to request a room change at midnight. I appreciate your team’s prompt response in relocating us to another room.The second room we were given was free from any odor concerns, which was a relief. However, I was disappointment once again with the cleanliness standards in this room. It did not meet the expectations I had for a hotel of your reputation. The cleanliness of the accommodations is an aspect that I believe should be upheld without question.
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October 2023 by Tina Mancini
All great except the pool temperature is HOT! Not refreshing at all. Told the front desk, hopefully they take my comment seriously so future guests can enjoy the pool. It's a shame I had to cut short my pool time because the water was unpleasant.
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October 2023 by blue sky
Stay here over the Labor Day weekend, love this place. Room was clean, nice pool, fast elevator. Love the beach chair complimentary. Nick, the front desk staff, was great and funny. Would stay again.Rooms: Room was clean, with soft pillows.Nearby activities: An upscale shopping mall is near by.Safety: Bright light in parking lot. The place is surrounded with nice houses and businesses, it is next to the main street but kind a tuck away. This part of Naples is quite nice.
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October 2023 by Frank Rinkevich
One of the most comfortable beds I've ever had at any hotel. Great staff and clean rooms make it an exceptional hotel.
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October 2023 by Dave P
Stayed at the Hilton for our vacation and after getting engaged. Staff was incredibly kind and helpful, with a particular shout out to Henry at the front desk who provided wonderful amenities after finding out about our engagement!Additional perks of the hotel include free shuttle service to Clam Pass beach and a great restaurant in the lobby (Shula’s). Hotel location is also a great mid point between downtown Naples and the Vanderbilt beach area. Would definitely recommend!
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October 2023 by Susan Jamson
I have just left this beautiful hotel. I loved everything about it. It was clean, comfortable, stunning, the staff were amazing - it was just an absolute joy to stay there. I’d recommend it 100%. If you are in Florida go and stay at this HiltonRooms: Huge beautiful clean and well equipped
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October 2023 by Florian Blas
Overall pretty good. Staff at front desk could afford to be a little nicer (at least the staff sunday morning) rooms are clean and spacious. Our room had a beautiful view of the roof, maybe some astroturf would make it less of an eye sore.
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October 2023 by Mike Sand
Love this property, the rooms are very quiet and comfortable. I love being able to meet clients in the lobby and ending my day using one of the bikes to bike to the beach. Thank you! M~
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September 2023 by Joanne Decker
Attended a meeting sponsored by Fidelity. The room size for attendance was comfortable. Audio and video were great. The food and beverage service was excellent. Free parking was available.Walkability: Short walk from parking and event was on first floor. Easy access to meeting. Nearby restroom facilities.