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January 2024 by Lisa R.
This was my 1st time @ H & M in over a year. I always hate clothes shopping. Alex helped me a lot in the dressing room. She was so sweet, helpful, professional & polite. She went the extra mile for me! She was the most customer service oriented sales associate in that WHOLE ENTIRE store! I will go back there again just because of Alex!! Thanks Alex!! You made my experience a lot more pleasant.
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October 2023 by Ivy T.
This is a very small H&M that has very limited selection.Nobody that works here is ever polite or helpful... they actively ignore or avoid you.This location is the worst H&M I've ever visited.
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August 2023 by Barry D.
The store had a lot of employees but only two working the registers with two lines 12 people deep. They easily could've opened a third register to help with the rush but instead you've got employees standing around and talking to each other. Store is clean and staff is friendly but horrible customer service. Lost money because people would walk out because they're taking too long to be checked out.
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July 2023 by Joy Miller
I bought 2 dresses but when I got home took tags off, put in the washer (just the 2 dresses in the washer). When I was folding it I saw a damage on the dress.When I went back to exchange the dress, they said they wouldn’t exchange because they said they don’t put out clothes with any damages! The manager was not helpful at all! It’s ashamed because the dress cost only $9.99 it was on sale. I shop at this store a lot with my fam as summer only mall is the indoor walking, too hot outside hahaha. This situation was handled very poor. How do you know that the damage wasn’t there? Do you guys look at every clothing to check for damages?
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July 2023 by emie marie
Went to the store on Father’s Day shopping with my family. Horrible management. Olivia is a horrible manager and person I saw her mistreating staff on the sales floor. I cannot believe h&m would allow someone so evil to work for their company. The manager is rude to costumers and employees, this person should not have a job working with underage employees she is a bully to everyone who enters this store.
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July 2023 by Oli Diaz
The customer service is terrible. I wanted to go in before they closed and one of the girls didn't want to let me in. Then in a bad tone she replied that the fitting rooms were closed and that the security man would be passing as soon as it closed. It was super unpleasant. More knowing that the place was not closed yet !!
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July 2023 by Chris Surette
By far the worst H&M around. Management is clueless. Lines literally 30 mins long with one cashier.
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June 2023 by Thalia F.
Wish I could give zero stars. Their store says they open at 11am and when I arrived at 11am they were just starting to mop the floors. Had no urgency and horrible customer service. I love H&M but this location either needs to be shut down or a completely new staff. Absolutely ridiculous.
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June 2023 by Devon Taylor
By far the worst H&M around. Management is clueless. Lines literally 30 mins long with one cashier.
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May 2023 by Danielle Bates
fitting room is a joke. the staff is super rude (even before the experience I’m about to describe) and it’s super unorganized. they only have one fitting room area open meaning women, kids, and men all use the same area. they wouldn’t let me back with my KID little sister and expected her to parade outside in front of all the old men (there were A LOT, some with spouses but some just standing around like creeps). like who knows if any of those men had nefarious intentions or were camping out there specifically to watch women and girls come out in the clothes they’re trying on??? not cool.
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November 2022 by Anton Burakhovich
I came to write a review and found the one below this to mirror my experience in fitting room this morning. Attendant was especially rude, and the manager was not much better.Was very surprise at these behaviors and i believe it must be a location issue as i always enjoyed shopping at H&M around the world.
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September 2022 by Zero four
Very limited Men's selection with all Medium sizes depleted. Heavy, hot, and inappropriate Winter clothing overwhelming all displays. *Half of staff were extremely rude.* I have been to H&Ms across the US and Asia, this location always disappoints.
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August 2022 by Samantha Garcia
Really rude fitting room staff today, not polite or friendly. They don’t communicate well at all and seem like they visibly hate working there and talking to customers. I kind of wanted to leave after dealing with them but I needed to try on clothes. I’d rather go somewhere else where the workers are nice and spend my money there :/
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August 2022 by TheMathspa
The worst H&M I have been to in South Florida. The product and discounts were great but customer service is awful. Feel bad for the cashiers. They haven’t been properly trained. Lineup to pay is confusing and the manager on duty when I was there was chastising customers. This manager needs to go to the Wellington Mall H&M for training.
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August 2022 by Lea Cruz
Emma was such a sweetheart. She was able to answer all my questions and gave me the best customer service !