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December 2023 by genevieve hebert
Nice peoples
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December 2023 by dobrila jovovic-schultz
Refused to see my pet because it was not adopted through them.
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November 2023 by Lorraine S.
The animal hospital is the best. New modern facilities. Great Vets and staff. Excellent place to adopt a pet. Highly recommended
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November 2023 by Cheryl S.
Its a great concept to have a "no-kill" shelter but that isn't the truth. While many and many animals are saved and spared from that fate this facility fails to inform people that they are a 98% no-kill not a full 100% no-kill as they would like people to believe. Workers are treated like servants. If they work fast to get things done they are told about it. For example, a worker who had a heart attack while being employed with this organization a few months back was told to "pick it up". When this said employee made mention that health issues were starting by working faster all that was told was to get a drink of water, no regard to health of this worker. The employees get criticized by other employees and get snapped at by volunteers. The dogs are walked only twice a day for about ten to fifteen minutes each time, otherwise in a kennel the rest of the day and night. They get fed once a day. They push adoptions. They will place an emaciated dog up for adoption instead of providing this dog with care to become what it should be. They will adopt out animals that have recently had surgery and not give the animal time to heal. The overall adoption rate is good, for the most part but what isn't known is the amount of returns from these adoptions along with bites that happen from some of these dogs because they were not assessed long enough to determine they were properly available. This organization is in business for the sole purpose of greed and while most people who work there care for these animals the structure on how it is run is on greed and numbers. They truly don't care about the employees or the animals because if they are not in the bottom line numbers they don't count.
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October 2023 by Google user
All 4 of our cats are seen here at this location. Even though availability his the hardest part especially when the dang snow birds flood down here, we continue to take our cats here as opposed to Harbor side or Sabal Palm we’ve tried in the past but prefer the care and doctors at Humane Society. Amber Ruth the clinic manager is very compassionate and very responsive to real concerns and offers solutions. We trust Humane society with our furry family members.
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September 2023 by Courtney Ramsden
All 4 of our cats are seen here at this location. Even though availability his the hardest part especially when the dang snow birds flood down here, we continue to take our cats here as opposed to Harbor side or Sabal Palm we’ve tried in the past but prefer the care and doctors at Humane Society. Amber Ruth the clinic manager is very compassionate and very responsive to real concerns and offers solutions. We trust Humane society with our furry family members.
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September 2023 by Gene Girard
Non caring Vets. Money grabbers. No heart for your pet they see you as a $$. They don't want to treat your pet because they are unqualified and no knowledge of their discipline.
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July 2023 by dyaimy Delgado
Worst customer service I have ever received. I called for assistance on how to help a found dog that I can't keep and they just told me to take her to the shelter. Really? I think that goes against all their mission right? Unbelievable.
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September 2022 by Keith Malone
Great vets and nice people to help you through those intense moments. Very reasonable as veterinary services go.
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September 2022 by Christina C.
Had a better experience coming back, all the staff and animals were super open friendly and helpful. Any cat that is surrendered or transferred here is very lucky to be able to reside here (even just for a short period of time) I'll definitely be coming back in the future
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August 2022 by Sam M.
nice place to consider adopting cats / dogs at. the only issue is the employee at the front desk who has the absolute worst attitude and is bluntly rude to anyone who walks through the doors. she seems to be the eldest one who works there, everyone else who does is super sweet and helpful.
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May 2022 by Monique G.
We went and looked at the cats that were up for adoption on a Saturday. We fell in love with one so we went back the next day (Sunday) to adopt her. Everything was great until Tuesday when we noticed that she has a huge hole in her belly. The hole on her belly was from her being spayed 6 days prior. Yes. They emailed me all the medical records etc. However, they failed to tell me in person " she just got spayed and should be wearing a cone for 2 weeks". So I'm alarmed and call our vet to bring her in. $307 later. My cat ripped open her stitches and has an ear infection in both ears and needs X, Y and Z. Oh, but since I didn't bring her back to the HS they aren't responsible. They also aren't responsible for lacking info that I should put a cone on her for the next 2 weeks. I've never owned a cat before so I don't know they dos and don't after being spayed. I was trusting the humane society. I was also told all the cats on the floor are spayed and ready to be adopted. So I ask " well, why was the cat not wearing a cone at the day that I visited?" .. Apparently they only cone cats that show "interest" in their incision. What?! I'm in total shock right now. If this is the "quality" of care the cat is receiving while they are there then I'm glad I didn't end up going back to have her checked out again.
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May 2022 by Dude Guy
This is a great facility overall. The staff were nice and they really took care of us! They gave us pretty much everything we needed to get started and we are grateful for everything they've done for our sweet little kitty. The adoption center and everything else were top notch and I would recommend anyone who is looking to adopt should come here to the Humane Society.
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March 2022 by farrah f.
My family and I like to visit local shelters wherever we travel, visit the animals and leave a donation. Sometimes it becomes a sad experience when you see poorly maintained facilities. However this Naples facility is absolutely gorgeous! We had the opportunity to visit the cat rooms which were truly suites. While Foster homes are best, this facility was the next best thing! Volunteers and staff were welcoming to us and appreciated our visit. I only wish all facilities were as beautiful and clean as this one! Thanks to all those who tirelessly work to be a voice for the unloved so they can meet their forever families and get the love they deserve!
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February 2022 by Carolyn M.
Very disappointing. After donating much money to this organization & adopting a cat & a dog, I Brought my dog in & only saw a vet tech. They said they don't allow the vet/surgeon to talk to the animals owner. Dog had surgery & still never was able to speak to the doctor. The dog also had a hot spot on his skin that the vet never noticed after I paid for an exam & shots. I asked them to look at it before I spent almost $1,000 to get his teeth cleaned & have a few extractions, I was told I'd have to come back. I was like what? My dog is there & just had surgery & u can't look at him after u missed it last month in an exam? Finally, after speaking to a supervisor they agreed to look at it & I was charged an extra $55 & prescribed pills & a crème to put on it. I picked up the pills then, they didn't have the crème yet & so I was supposed to pick up the crème, but they had one vet quit & the other left early so they were closing early Friday. They told me to come back in Monday. Unfortunately,I ended up at The Mayo Clinic on Monday & had lung surgery. I had given the dog his pills & 31 days later I went back for the crème & was told I was a day late, that they would have to charge me for another visit if I wanted it. They said they could only give it to me for 30 days. That was it!! I picked up my dogs records & said I'm never going back!!
