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December 2022 by Cory Seidelman
They worked hard to get me a next day appointment for an emergency situation. Thank you for saving my vacation!
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August 2022 by Jeri Andersen
Very satisfied with customer service!! You HAVE to have good customer service at your business!! The staff were so helpful and informative and so was Dr. Kesselman!! He has been the only doctor that I’ve had that is so informative and explained everything! He’s awesome and I will be returning here for all future eye needs!!
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June 2022 by Sharon Lee
Best price, selection and service. Ask for Shelley. She is very helpful with selection and current specials. She os a pleasure!
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May 2022 by Sharon R.
Found new sunglasses with a recommendation from Shelley after buying my 4th pair of glasses at JC Penney at Coastland mall. Shelley handles multiple customers with courtesy and efficiency. She has been there for my last 3 pairs of glasses. She always helps me choose the best frames and offers every discount available. She is always pleasant and helpful even when it is really busy during season. In a time when it is hard to find good help, she is a keeper and a treasure!
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April 2022 by The Good Yelper ..
Shelley was so sweet and very helpful! Not only did she point me in the right direction for repairing my sunglasses, but she also ensured some gift cards I had accidentally left behind did not fall into the wrong hands. She went above and beyond to assist me, and I am very grateful!
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March 2022 by Roberta R.
I've used this service and location several times, with consistently great results. Each time I've had the pleasure to work with Shelly, who is professional, knowledgeable and exceptionally service oriented. She knows her merchandise, her policies, and her customers. Her attention to detail and her interactions were consistently focused; she went over and above the call of duty, regardless of whether I was the sole visitor or there was a line waiting for her. She took her time and made each customer feel welcome and well tended. If you need eyeglasses, give this place a try. You'll be glad you did.
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November 2021 by Judy W.
Shelley is wonderful. She just adjusted my glasses. Perfect! Shelley is very helpful and pleasant.
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September 2021 by a mc
Shelley Hopper is the best.My wife and I have been to a lot of eyeglass centers and had many exams over the years but I would have to say that this is the absolute best experience we've ever had.From the moment we got there, Shelly guided her through the process with eyeglasses, scheduling exams, discounts, Insurance, everything.Not only did she help her with getting new glasses, she took the time to clean and fix minor problems with my wifes old glasses.Everyone that reads my reviews knows I tell it the way it is, if you want eyeglasses, big selection, and great customer service this is the place to go and Shelly is the person to talk to.JCPenney, you have a jewel with Shelly.
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July 2021 by Mom Harper
Great frame selection and excellent customer service. They took the time to ask how I intended to use my glasses and explained the high tech lens options available. I bought two pair of amazing glasses with high definition lenses for less than I have at any other Optical. They have all kinds of promotions running constantly and with the short turn around time I received my new glasses fast. The staff was very courteous and attentive and was genuinely interested in helping me find and decide exactly what I need for me and my job situation. I’ll never go anywhere else and will be bringing my friends and family Here for all of our eyewear needs! Not only do they have great prices on digital lenses but they have the lowest prices for contact lenses. Best of all was the excellent Optometrist, Dr. Kesselman, who gave me a thorough eye exam to be able to see Everything clearly: during the day and driving at night. It was an awesome experience from beginning to end at this JCPenney optical. I highly recommend it to anyone who needs to have their eyes examined and to buy new glasses or contact lens at the best prices in Naples!
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November 2019 by lolita bb
I had a very bad experience in the optics of Naples which is in the Mall, very poor customer service with an employee named Alexander did not want to help me in anything that insurance refers to, in a bad mood and very bad desire that for the first time in my life I had to call and talk to the Manager who did help me very quickly without any problem.
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December 2018 by Justina Hardin
I've been coming here for 15 years now. The service is great. The doctor is personable and Nina is the absolute best!
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January 2017 by Angela H.
I would like everyone to be careful when going to the Doctor here. My whole trip including exam and check out was 20 minutes tops. He never introduced himself, never asked me about my previous eye history NOTHING and then he wanted me to come back I DON'T THINK SO! He also told me that I no longer have astigmatism after all these years. So I went to a new Dr. and he told me that the Dr. at JCPenny's gave me the wrong script, so thank God I didn't use the contacts he gave me. So I had to fight to get my money back from JcPenny's and finally did because all the optical would do is refund my contacts that I ordered because there was a sale. So please beware when going here.