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December 2023 by Ashley Barber
I ordered something for Christmas and the shipping date said it was for the 22nd up until the evening of the 22nd. It now won't be here until the 27th. After my company is gone. I then tried to call customer service and the lady was no help at all and sent me over to another line for unsatisfied customers and he hung up on me before I finished talking. Is this really how customer service works now? They don't even listen and just hang up? What kind of customer service is that? Super disappointed. Jcpenny you need to do something about this.
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September 2023 by Rudolf Stalzer
Not worth it, there was absolutely nothing going on in the store, no offers whatsoever.
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August 2023 by kayleigh Gutierrez
Not sure if they are low staffed but I have been calling non stop the past 2 days and no answer. Not everyone can afford 4$ a gallon of gas so it would be nice to speak to an employee at the store before I drive 50 mins away
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August 2023 by Gee Romulus
Horrible customer service. I see why they have no customers.
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June 2023 by MCA & ARA And Ris
I love Jcpenny, but it was hard to find someone to help. Register closed, the workers don’t speak English.
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June 2023 by Ariel Alcazar
So I went to go shop at JCPENNY'S THE OTHER DAY so I found some clothes & a couple of pair of shorts & some jewelry I found I had to go shop Cause I will be out of town during the weekend for father's day ? Cause we're going to spend father's day at a hotel with a family friend so it should be fun???& also I found some sandals ? at old Navy ????
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May 2023 by Alessandra
Always good clothes and other things. I love shopping there!
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March 2023 by Gail Stuver
25 minutes n no order. Bought my first purchase from JCPenneys. I chose curbside pickup and followed the email directions. After telling them my space and car color I waited 25 minutes. They did tell me they were busy and it might take longer then usual.
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March 2023 by IslandEmpress Mulcare
Sephora is no longer there so that's a bummer but I still got some cool things they have the latest sports illustrated swimsuits and quite an array of fitness (exercise gear) and the home department is always great.
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March 2023 by Emily Rose
Organized and well kept
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February 2023 by Davenson Cyceron
JCPenney is a great quality store. With great quality clothes. Got me 4 fresh pairs of shoes and with great discounts.
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February 2023 by Teddy Diaz
Sold me jewelry advertised as 10k but it was below that and with no receipt I couldn't do anything about it even though I just bought it a day beforehand.
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January 2023 by Abbey Smile
Great service from from the staff she helped me find exactly what i was looking for always seem to have something id like for a great price!
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December 2022 by Paul Gaglia
Always a pleasure to shop there. Values clean and friendly.
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November 2022 by Tivon Gordon
It was ok, ran into an issue with an item and the employee decided to pass the issue off to another department. Sephora is pretty empty due to them getting ready to move to kohls