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November 2022 by Irina T.
My review is specifically for the Naples Macy's Jewelry department. I am a platinum card holder and have a good annual budget for jewelry. Each single time I go to the jewelry department, I am literally left traumatized by the rudeness and unprofessionalism of the sales people. They don't even pretend to act courteous, professional or somewhat civil, forget about friendly or proactive to try to help (I.e. do their job and show jewelry). They just talk and ignore you, if you ask for help, I had this really heavy set woman today (I believe her name is Krista or Kristen or maybe Nicole), literally throw her keys and says 'here goes my lunch'. I came into the store intending on buying a beautiful topaz/diamond ring and a gold chain... After standing for ~ 10 minutes being ignored and after asking for help, getting a good doze of open hate from the sales people, I immediately walked out and bought similar jewelry elsewhere. I have been 6 times to the Macy's jewelry and it's absolutely the same service each time, no exception. Including the Romanian manager. I truly can't believe that a store of such caliber is so negligent, uncaring and lacks basic customer service training (and vetting who they are hiring). I will never buy any jewelry in that Macy's (and probably in any of them.)
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September 2022 by Joyce L.
I love going to Macys as the selection is huge and coupons are available for already discounted items. We were looking for a jacket, slacks and shirt for my husband and a sales lady helped us immediately. We got everything we needed in under an hour spending less than $200 for 3 items
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August 2021 by Lauren Craig
I love it
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February 2021 by Joanne K.
I had a wonderful experience at Macy's Naples location today. I was trying on dresses for my daughter's wedding in September in Cleveland, Ohio. The salesperson, Tina, was excellent. She was very helpful and she kept checking on me to see if I needed extra help. Tina also gave me great feedback. I felt like she went above and beyond what she needed to do as a salesclerk. Tina also helped me reopen my Macy's account since I have not used the credit card in awhile. I went to the office to fill out a compliment card about Tina, and the ladies in the office were very kind and sweet, as well. However, I did not get their names. Thanks for letting me share my wonderful experience at Naples Macy's store today.
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December 2020 by Philip L.
I have been a very loyal Platinum Level shopper of Macy's for years. However I have had my last trip there to night. They have this policy, they call it security precautions, I call it sales prevention hovering on costumer abuse! I went to the Macy's in Naples, to purchase $550.00 in Macy's gift cards, over the last ten years I figured that I have spent at least $16,000.00 on gift cards for all the various holidays and birthdays, which I wanted to put on my Macy's credit card. Every time I attempt to do this and only when I use my Macy's credit card, the sales associate has to call their credit office...which tonight took close to 25 minutes to verify it was me. In the past it has taken an hour around the holidays to do this. After waiting an hour a couple of years ago I went to see the store manager the next day, she had just left however her lovely secretary said she could help to find out why this happens and the purpose behind it!! 2 hours and after speaking to 28 different people, I left the store with no answers. We felt like it was a joke, one Macy's person on the phone said he was cooking when I inquired what was the loud banging in the back ground. I have used cash and other credit cards to buy Macy's gift cards at Macy's and did not have to go thru this, and other stores when I use that stores credit cards to buy gift cards I am hassle free. I have never purchased any thing on Amazon because I want to do business with stores near and dear to me, now I am kissing Macy's good bye! And we can see why the rest of the world is saying good by as well!
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July 2020 by Betsy S.
Well they are following the Covid rules. And when you try on you turn over a sign that says the dressing room has been used etc. They had several items on the clearance area that my son liked so that was good. I feel like they were lacking in the women's section. There are social distance signs throughout the store and on the floors. However, not every employee was wearing a mask- so this bothered me. I'm glad to see peopleshopping as I know it is not so easy right now to be in public.
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January 2020 by Nikki K.
I went to Macys today with my husband to get an exchange for two necklaces I purchased during the holiday season. I was shocked the way two sales people treated us. We were next in the line . But she totally ignored us and served a woman who came wearing jewelry from head to toe. Her excuse was they didn't see us. when I asked for help. One said I am on break and the other went to help someone else who just walked in to the counter. The customer service at this store is extremely rude and arrogant. Over Christmas between my husband and I spent over 2k at macys. If this is the customer service you offer we can take our business some where else. No wonder why many Macys stores are closing in FL and very soon this will be the next.
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September 2019 by Amalia Avila
Amazing store. It has everything I’m always looking for. Great prices in last act.
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January 2019 by Ramon Eusebio Perez Feliz
Un lugar excelente para comprar , ya que cuenta con una variada gama de artículos de diferentes marcas á uno elegir y lo más importante en un sólo lugar.
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December 2018 by Larry H.
First time ever in this Macy's store in 12 years living in FL . Needless to say my last. Customer service appears to be a thing of the past. At 7:30 PM this evening I went to Macy's to buy a bunch of Christopher Radko ornaments. The older Haitian sales clerk, with glasses was horrible. Since no employees were in the Christmas ornament department on second floor I had to go to the checkout desk and ask for help. I told the sales clerk that I want to buy a bunch of Christopher Radko ornaments and, she didn't have a clue what I was talking about.So she walked me back to the Christmas ornament area, stops, and immediately says we better look them up. Then a Customer Stops her and says " you overcharged for this ornament I just bought." So the sales clerk said ok, I'll take care of it and walks her back to the register. The store was not busy, now I understand why. So now I follow along like a puppy behind a customer and their sales clerk. Nothing is mentioned to me , while the two of them talk at the checkout counter. I was totally ignored and left standing there. So if you ignore a customer long enough, the customer WILL disappear. Thus I walked out of the store, spent zero, and will never return.
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October 2017 by Maryann B.
I would like to say thank you to salesman Jacqueley, Tommy Bahama specialist for his outstanding service. Jacqueley want above and Beyond the service he gave me. I asked him if he would try a shirt on for me that I thought would fit my husband and he did and with a great smile. Thank you for hiring such a great person on your team .
