Mattress Firm Gateway Shoppes is dedicated to helping customers get their best sleep every night. The staff, including knowledgeable and friendly Sleep Experts, spend over 200 hours training to provide personalized solutions with mattresses, bedding, and essentials. Customers can shop confidently knowing they are backed by the Love Your Mattress Guarantee®, low prices on top brands like Sealy®, Tempur-Pedic®, and Serta®, and the option for delivery and a 120 Night Sleep Trial® to ensure satisfaction. Despite some issues with the store’s systems and stock availability—such as difficulties with payment and having to pick up items directly from the warehouse—customers report positive experiences. Several reviews highlight excellent customer service, with staff members like Julie, Joanne, and Erica going above and beyond to assist. They are described as knowledgeable, helpful, friendly, and patient, often staying late or taking extra steps to ensure customers are satisfied. Overall, the store offers a wide selection of quality mattresses and a caring approach, making each visit meaningful and tailored to individual needs.
Came there today to get a mattress Joanne was awesome she is the one to do business with she is very knowledgeable and helpful friendly and she is there to make her customers happy like me thank you
October 2024
Erica was patient and even stayed a few minutes late to help me and make sure I got the mattress I was looking for.
Thank you SO MUCH!
September 2024
Erica was very helpful and knowledgeable for us while shopping for a new mattress. She showed patience and friendliness.
