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August 2023 by Google user
The customer service was GREAT! It was a pleasure being helped by Mr. Hernandez. I explained what I was looking for and was provided with options that matched my expectations. Mr. Hernandez answered all my questions and left me feeling assured and confident of my purchase.
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June 2023 by Chuck Egan
Elizabeth, the sales person in the store was a pleasure to work with. She was polite, kind and knowledgeable. We were determined to go to three stores before making a decision, but because she was excellent with us, we bought our bed from her.
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June 2023 by Alex Kane
Paul was very friendly and attentive. We bought a mattress, box spring, and two mattress covers. Excellent service!
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April 2023 by Chilene Garrick-Dumas
Our sales person was awesome, attentive, personable and kind! She made sure that we and the couple that entered after us felt comfortable and seen. Awesome job!
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April 2023 by Dwight Washington
I knew I had a need for a new mattress . The one I have is too soft, causes back problems. I went to Mattress Firm and met Scott. He showed me several firm mattresses, explained how each was constructed, and then had me test several. He then asked me some questions related to my sleep habits. I was impressed with Scott and the products available. Thank you, Scott.
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March 2023 by Jesse Lee Church Dale Silenok
Elizabeth was very helpful and professional. They have a large selection of mattresses that I could test and she was able to answer my questions about all of them. She was not at all pushy which I appreciated. Highly recommend.
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February 2023 by Mary Pat Zur
We stopped into Mattress Firm at Market Center in Naples, FL. The sleep experts including our salesperson, Liz, and store manager, Juan were awesome! Very knowledgeable & courteous. Not at all pushy. Liz gave us an overview of our options. Juan validated our choice. We were very pleased with the whole experience.
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February 2023 by Amber Gallegos
Let me start by saying Elizabeth M. Is who greeted us upon arrival!. She was super helpful very friendly and pointed us in the right direction! If your in need and have questions she's someone I'd recommend to see at this location!!! Thanks again for being awesome Elizabeth! ?
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February 2023 by Roberta Sandberg
Paul did an out standing job of explaining our choices and answering our questions. We did not plan to buy today, but to shop around, but Paul's knowledge and serious concern for our improved sleeping sold us. He should be recognized for his excellent performance.
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February 2023 by Lorraine Carter
Our sales person , Elizabeth, could not have been nicer. She is a huge asset to your company. She is a very sweet, personable, helpful, kind and professional. She deserves a big raise. ?
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January 2023 by Ann Lawler
Elizabeth at the Collier Ave store in Naples was the most knowledgeable and pleasant salesperson I have encountered in years. She is an incredible asset to your company!!! I thoroughly enjoyed doing business with her. She made it so easy to trade in my ancient tempur-pedic base and mattress for a new and improved bed.
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December 2022 by Laura M.
Elizabeth was so helpful we knew what we wanted she didn't try to over sell us she was polite professional and just great to deal with. We made our purchase she got delivery set up for us & we were on our way.. will definitely call her when we need anything again great store thanks
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November 2022 by Crystal Mirabilio
Leo and Jamarris helped me on the phone for three days prior to me coming to the store it was super helpful we arrived it was very very sweet He helped us pick a mattress for my mom asked several questions we were able to choose the exact Mattress he wanted at the end of our experience he was able to save us over $500 in savings both gentleman gave us a lot of attention and smiled the whole time
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November 2022 by Cathleen Camuso
Elisabeth was wonderful to work with. She was very patient and took her time with me. I tried several mattresses before choosing one.She was very knowledgeable about the different products!!
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November 2022 by Samantha Murray
Paul was super helpful! I didn’t feel like I was pressured to buy anything or upgrade! He was very knowledgeable about frames and mattress protectors.
