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January 2024 by Shelly L.
Zero stars for picking up anything from the pharmacy or the drive-through or inside the store....it will never happen....SO SLOW!!!! Annoyance in life!!
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January 2024 by G G.
This pharmacy has proven several times that they are disorganized and dysfunctional. We went to pick up my daughter's meds before she left the country. The line was out the door so we waited patiently. While in line the staff were all yelling at each other, the pharmacist was literally running around like a maniac while demonstrating such rudeness to the employees and some customers. When we finally reached the counter, the medication had to be mixed by the pharmacist, she then proceeded to spill it, no surprise, and of course, there was not other stock of this. After waiting more time, she sent us to another pharmacy which was closed. My daughter left without her medication. What a complete disaster! You lost a good customer but CVS clearly demonstrates that they do not care about their customers.
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May 2023 by Cortana W.
This pharmacy is terrible. They are rude and do not communicate. I roped off a prescription and they told me to wait 15 min. After 20 min I went to check to see if it was ready and was told it was out of stock. I was told to come back the next day. Stopped by again to pick it up and was told again it was out of stock again. They said they had 30 pills. I said ok I'll take them. Then told it would be an hour! This is the worst cvs I have been to. Transferring all my meds to another pharmacy
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March 2023 by Dan T.
Excellent service with patient satisfaction their FIRST priority! Prescription delivered as promised and with text stating availability!
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November 2022 by Karen W.
Worked with Julia on the phone today in the pharmacy. She was efficient and very helpful!
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December 2021 by Rachael M.
If I could give this location negative stars I would. Your female manager is rude and inconsiderate to the customers. When someone calls and you put them on hold because you don't want to deal with the problem that just makes matters worse. You are teaching your fellow employees that it's okay to be rude and not care for the customers needs. Why even be a "manager" if you're not going to do your job? Sad. Disrespectful. Arrogant. UNPROFESSIONAL.
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October 2019 by Craig L.
One word. Misdiagnosis. Sorry but coming in for a cough after I explained symptoms. No shortness of breath. No wheezing. A bad, wet cough w mucus. She prescribed a steroid inhaler & even said no to simple Mucinex. Symptoms did not get better. Calling back two day's later explaining the steroid inhaler you prescribed was doing nothing for me and that I needed an antibiotic. Nope. They told me to go get a chest X-ray. Three days later I go to a separate minute clinic and nurse practitioner listens to my chest/lungs & immediately writes a script for antibiotic. I already called CVS headquarters to file a complaint.
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May 2019 by Joe M.
I gave this one star because yelp made me. In reality I give the minute clinic "Zero" stars. Go to the ER instead. The ER will be much quicker. The wait was horrendous. You can leave you're contact info for a callback and hold your place in line. We got a text several hours later to come back.
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January 2019 by Gloria S.
I like this cvs close by and open 24 hrs, in a sleepy town hard to find Staff always friendly from the pharmacy to the front check out They have nice wide aisles and the marketing of their items are frequently changing and well done, always catches my eye to things I don't need but end up buying Cosmetics are always trendy and the latest gadgets from tv ads are fun to shop and kill time while you wait for the prescription drugs . Toys and candy are always ample with the best snacks from freezer to shelf There's a drive up for drugs and an easy in and out of this corner store. Also it is at the edge of the shopping area with lots of food and services available Across the street are more stores, restaurants and grocery store, then of course the Ritz Carlton Golf resort Tiburon. So now you get a good idea how nice and resourceful this area is, you can come visit.
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March 2018 by Maya J.
Called to check out price to compare. Jason answered the phone. He was patient, knowledgeable and helpful. What a difference of service. I immediately changed my prescriptions. When I went to the pharmacy, they helped me with the best coupon. Thank you!
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March 2018 by Victor R.
Holy Slowness. The Pharmacy is freaking slow. You guys are so slow with your customer service you make turtles and snails look not so slow. I mean if you guys between the front and the back move any slower time will move backwards. I hate coming here.
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August 2017 by Robert N.
Horrible pharmacy service with priced gauging for over the counter meds. Pharmacy takes my prescription. They put it in to my insurance for approval. I wait for 30 minutes and then they tell me they are out of stock. This was a tube of cream. How hard would it have been to check the stock when I handed you the prescription? When I questioned the pharmacy manager, she handed me back the prescription and said good luck. Great customer service. How about a call to the insurance company to tell them you didn't fill it? Nope. Now I get my prescription back and take it to Walgreens. They put it in for my insurance to approve. Why? Because CVS already put in for it. The insurance company won't approve two of the same prescriptions in a day. Incompetence and poor business processes will keep me far away from this store.
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August 2017 by Monica K.
My daughter was sick on vacation so getting her meds as quickly as possible was very important. I was planning on dropping the prescription off and picking up the meds later but the pharmacist went out of her way to get it filled quickly so I could get it to my daughter as soon as possible.
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June 2017 by Brad W.
My go to place for my prescriptions. Very helpful, attentive, friendly and knowledgable. Recently I went in to fill meds for my son who was in alot of pain from a recent operation. She saw that he was in pain and filled our prescription right away and made sure we were ok. Thats what customer service is all about.
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October 2015 by Brett H.
Went to Fort Myers for the weekend and forgot my medications. By the time I realized it, it was after 6 pm and all the nearby pharmacies were closed. Went to the CVS website and found that this was the closest 24hr pharmacy to where I was staying, about 11 miles away. The pharmacist was super nice and immediately found my prescriptions on his computer. He filled one prescription for me that was due for a refill and gave me 2 of my blood pressure pills to hold me over for the weekend since I had just refilled that prescription a few days before. The whole process took about 10 - 15 minutes and I was on my way. Much faster service than my CVS at home.
