-
April 2023 by gymdogmom1
Went there to purchase two pair of Hoka shoes. The sales lady helped others while we patiently waited. And waited. And waited. I finally went up to her at the counter and asked if we could look at some Hoka shoes. She looked annoyed and grudgingly helped us. We didn’t end up buying because of her. Rude!
-
January 2023 by linchikas
Great selection of comfortable shoe styles. we ended up not purchasing a pair that my husband tried, but the shop assistant was attentive and pleasant, so we will be back.
-
January 2023 by Victoria T
I went to this store December 30, 2022 around 11:30 am. The woman sales clerk was dismissive, abrupt and down right rude. She entertained a couple that came into the store after we did and did not bother to answer my question about Vionic brand. Too bad for the store business as I was seriously looking for a pair of walking shoes. You are not the only shoe store in Naples.
-
July 2022 by Janet Lawton
So helpful. I have a size 5 wide foot and they will order shoes for me. Such wonderful service!!
-
April 2022 by V A
Nice variety of good name comfort footwear n bags
-
November 2021 by Guy memoli
Great service great option of comfortable shoes I love this place thank you
-
May 2021 by Barbara Baumgartner
The staff \\u0026 the great shoes bring me back whenever I'm in Naples! Always fun there.
-
September 2020 by Renee Rosenberg
Beautiful shoes and great service
-
October 2019 by Amy Smyser
Love this shoe store! Most knowledgeable and helpful staff. Their inventory is amazing. The shoes they have are good for standing and walking all day. Finally, comfort meets fashion.
-
June 2019 by WB Jr
They have some really great shoes. Not inexpensive but you really do get what you pay for. If you want top quality that's what you'll get. The location is really nice and very convenient in Naples. The customer service is excellent there.
-
February 2019 by Yana G
So I live near by and come to Mercato often. On Jan 7th I went in and ordered two pairs of One's shoes that were 170$ each. I have bought various shoes from them before because I love the Onex brand. When I ordered the shoes the lady took up my number and said she will call me in two weeks tops but will most likely be one week. I said okay that is perfect. Went in since the first time to find that she forgot, so I kindly reminded her and she said to come in a bit later. I went in today to see why it was taking so long and why I never even got any kind of phone call. The lady looked up my order (I saw the paper) and said that she will remind the other lady again. I asked why they couldn't have let me known, and if I am just supposed to come into the store every week just to find out that they forgot about my order again? She said that I didn't pay for the shoes so it didn't matter how many times I came in. She was very rude and unprofessional. Paying for the shoes upfront was never a requirement for any of the shoes. All I wanted was some kindness and respect from this lady and she told me it was not her problem. I ordered two shoes, HAVE already bought three pairs and had a few more on the list. There was two I wanted to try on then and there but because of the ladies rude answer that she doesn't care about the customers and their orders I will not give any more business to them. There are many places that have Onex shoes. Dillard's and Macy's holds many of them and online, instead I patiently waited two months for this lady to order the shoes I wanted just to go back three times for no reason and get a lot of bad attitude.
-
January 2019 by Martine H
Shoe collection was good! I actually was looking for comfortable nursing shoes. I bought a really cute pair from a french designer. Uh.. unfortunately, while i'm speaking with sales clerk about the shoes i'm interested in, she's trying to sell me a pair from the catalog than proceeds to take me to shoes i'm not interested in. I told her to stop and listen just for a minute. When she actually "heard" me, she was able to help me accordingly. All in all... i'm happy with my shoes!
-
December 2018 by Robert Bartenstein
Great place
-
October 2016 by Rod Baxter
Natural Comfort Footwear is a Naples, Florida, nugget of gold, which I highly recommend for locals and visitors alike! Cindy and her staff provide excellent customer service and high-quality products. I will continue to purchase my Olukai sandals from Cindy and her staff! Visit her Mercato or 5th Avenue locations for your footwear needs!
-
July 2015 by Susan Harover
"Above and beyond" customer service! Patient, knowledgeable, and very helpful. Thank you, Charlotte!
