-
May 2023 by Eva Clark
The coaches are amazing but Peyton and Brittany, who I was very nice to, had a terrible attitude and didn’t even try to help with what I needed.Edit: no, I have not gotten a follow up to resolve the issues
-
April 2023 by Antonia Gresbrink
Great workouts, atmosphere, coaches and staff.
-
April 2023 by Gary Smith
First when you walk in the staff is amazing. They are so personable and fun. Any employer should be happy that there staff is so engaging. The coaches here care about how your feeling/injured. They care how many days you are coming and if you need a rest or a Green Day. They look to find ways to help you improve.and are super encouraging and push you when needed. Again just a happy group that looks forward to training you.
-
March 2023 by Robert Pinero
I am an orangetheory member from 2018 never used the other locations from home base. So I was on vacation decided to book a class at naples orange theory, we received a call an hour prior to our class that we needed to fill out waivers mentioning to him we are out of towners. All he was worried about was his waiver and giving them a credit card. Never mentioned this place was hard to find drove around for 20 minutes looking for this place with no one answering when they finally pick up we found the place end up coming in and the girl in the front is on the phone for 2 minutes as she get off the phone she said we have a five minute policy. We were 11 minutes late at this point. 1.) The original caller should have mentioned this as prior clients have put a bad review of this same situation.2.) You should answer your phone when people are calling because they may need assistant getting to your location due to the fact google maps does not bring you to your location. Stay away from this location we are members who are never late to our classes and our attendance at orange theory shows it we should have been cut some slack. Not told we would have to wait 50 minutes for the next class. We canceled the rest of the class.
-
February 2023 by Andy Robinson
Perfect combination of strength and cardio. No two workouts are ever the same, and the group coaching experience is excellent.
-
December 2022 by Kara Bendy
Could not find the location! Drove around the mall for 6 minutes, showed up and wouldn’t let me in. Called so many times and unfortunately, no answer. The reason they didn’t answer, “we just opened”. So frustrating.Beverly (coach) & 2 associates need customer service training.Horrible staff and experience.
-
November 2022 by Kara Ann
Very poor experience!! I’ve been a member for years and have never been so disappointed. I am from out of town, called as I could not locate the location. Tried to get into a locked mall entrance. (Circling the mall for 6 minutes) Found the entrance, showed my phone as it said 6:20 & was not allowed in & was told to come to the next class!!?!! 1. It’s Thanksgiving, 2. I got up to work out before my 3 kids got up. 3. Have some compassion!!’ The class was nearly empty! It was not even a full minute after.
-
October 2022 by Nina G.
This may be long but I don't care. Today marked the 1 year since I started ( hesitantly) and I'm SO GLAD i kept up with it. The staff is amazing !!! I had to take 5 months off for hip surgery and they were awesome about my account and getting me right back on as soon as I was able . I HIGHLY recommend coming and trying ORANGE. The system may seem intimidating at first... (that was me ) I SWEAR... Once you get in and realize that YOU ARE THERE FOR YOU.... It doesn't matter. The coaches will help you if you need it or an alternative exercise if you're not able to do one of them. Just go and do it. You will feel the Accomplishment when you leave !!
-
October 2022 by Chrissie Chomo
Orangetheory at Coastland Center in Naples, FL has the best coaches! This studio is very clean and spacious compare to some others I have visited while traveling.
-
September 2022 by Sheryl G.
Worst customer service. They don't answer the phone and the location isn't easy to find. Both Apple and Google GPS took me to the back of the mall, behind OTF. By the time I finally found it (because they didn't answer multiple phone calls) I was 6 minutes late and denied entry. Will not be back
-
August 2022 by Robert
Love the front desk team they are super friendly and the coaches are great and truly help you out.
-
July 2022 by Jason Richichi
Always a great workout, I enjoy monitoring my progress with the fitness tracker, and the coaches are amazing!
-
June 2022 by Janet Perez
This gym is worth the money…iIf you are not a gym person you will end up loving exercising!!!! The vibe is incredible ?
-
June 2022 by Jada S.
Terrible customer service!!! I've tried to cancel my membership for 4-5 days and can't get a call back from a manager. The front desk girl doesn't know anything and always says she will have a manager call me back, which never happens. They were so helpful and available when I was joining, but now that I want to cancel they are blowing me off. Not cool and not good business!
-
May 2022 by Sarah Jane
Love OTF, fun and motivating, getting our hour of exercise daily!