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November 2023 by Vianey Mares
Love this store for all my pet needs and supplies. The staff is very knowledgeable and helpful.
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October 2023 by Holly G
I have been a customer here, at this location for quite a few years, since their opening. The employees have always been very kind, some more knowledgable than others. The one issue which I noticed was that the pets for sale, particularly the bunnies, looked sickly & their cages were filthy!!! More recently, I have noticed that there has been a huge change! Different staff, and the animals looked a LOT healthier, and their cages were CLEAN!!! Well maintained! About a month ago, I went in to purchase mealworms for my leopard gecko. There was a new girl there named Tammie, who was obviously covering the WHOLE STORE, by herself! I was promptly assisted, and ever since, EVERY time that I've gone into this location, I have noticed a HUGE Difference! I finally bought a Bunny from them. Tammie spent a LOT of time answering ALL of my questions, instructing me on how to care for the Bunny, as well as going around the store helping me to pick out everything that I would need for the Bunny which I was purchasing. She was simultaneously holding down the store, making sure that everyone was being taken care of in the process. I was impressed! I truly hope that this company recognizes her value! This store has had a total turn-around for the better since I've seen this new staff! Thank you, Tammie, for ALL of your assistance, professionalism, & for being a true example of what Customer Service PAR EXCELLENCE truly is!!!
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October 2023 by Mary Phillips
So many items to choose from. My little precious is so excited to have her new tots. I'm happy as well with her healthy shampoo ÷conditioner. Her coat is so soft, healthy and Snell's fresh and clean.
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August 2023 by Apple S.
My first visit here and I rarely need anything from pet stores but I wanted to just come check it out, this place is really neat. Super clean and organized with friendly staff. I got my dog a bone.
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January 2023 by Michael Bedwell
This is our one stop place for self bathing our two 40 pound doodles. The tile lined bathing stands are always clean, the water hose wands and blow dryers work perfectly and the provided towels are always clean and absorbent. They also provide shampoo and conditioner but we bring our own. Did I mention the tubs are the perfect height and rubberized aprons are provided also? For $10 this is by far the best dog bathing spot in South Naples.
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December 2022 by Alex Vagner
Great place with nice employees. Always a pleasure to go to this store.
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December 2022 by Marylynn N.
The place is clean. The staff are extremely kind and tremendously helpful. They went above and beyond to make sure the dog wash Station was sparkling clean and ready before we entered. I will come back to 12665 Tamiami Trail for all our pet supply needs!!
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November 2022 by Yayi D
Great place. Self dog wash station is wonderful. I don't have to hurt my back. Shampoo, conditioner, towel and dog treat included.
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September 2022 by Debbie Burkhardt
Went in search of supplies for our aquarium. Very good selection available here.
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June 2022 by Deal With it
Excellent staff. I would do whatever needs to be done to keep the two young locals part of staff including giving them a raise right now. I will continue to shop here as long as they are on the payroll.
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April 2022 by Amanda Smith
Poor customer service! If it's the store policy for customers to not interact with the pets, I can understand and respect that. However, it did not seem that this was the case as the signs on the animal cages said "please ask for assistance." Every animal we asked to see, the employee gave a different excuse. We weren't allowed to see any of the animals after asking multiple times. Unprofessional and we won't be coming back to this store!
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March 2022 by Santo Products
I purchased a fish and within 24 hours he she passed. when I visited the location the following morning with my receipt with the fish after reviewing carefully the return policy I was denied and extreme I was almost about to purchase another but I will use my money where the company honors their return policies even with the multiple degrees and facets that livestock as fish require I spend my money elsewhere.
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March 2022 by John Knapp
Staff were very helpful , self washed our dog , Jack loved it
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December 2021 by Marcela
Well stocked and interesting inventory. Good location.
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December 2021 by Michael Kennell
Victoria did and outstanding job in resolving our problem, excellent customer service! Thank you very much, great team at the store
