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April 2024 by Jennifer M.
This store does not open at 8:00 am as indicated in their website and in Google and Maps. What a massive waste of time to visit a closed store get some urgent products. You can do better, PetSmart - fix your communication; I will not be back.
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February 2024 by Jessica L.
DO NOT BRING YOUR DOGS HERE. The store manager DOES NOT CARE about your dogs well being or safety. She also does not care about the employee's safety either. She has expected her employees to work in dangerous conditions, jeopardizing their lives as well as the dogs lives in the salon. There is no fully functional air conditioning or ventilation, OSHA, health department, peta, news and state representatives have been contacted several times by staff and clients but she can care less. All she cares about is "who's trying to get her and make her look bad." Great kind of person to have in charge of a building, in control of MANY lives. There are MANY surrounding places to bring your pets that are much safer and have you and your pets best interest as priority. Over ten employees have left since she took over the store and she's still there!!!! There are many PetSmarts that care about the best interest in EVERYONE but in Southwest Florida, that does NOT exist. Because the store manager nastily brushed the employees and pet parents off, evidence was brought to the attention of the district manager, regional manager, hr, associate relations, CEO, every associate support possible but ignored. Mental/ emotional abuse and retaliation by the store manager was enabled and allowed by the district manager. Included are pictures of the conditions. Windows are white because of how hot/humid it was, floors are soaked with condensation, ceilings leaking, staff and pups suffering from many health issues as a result of the terrible conditions.
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February 2024 by Penny Eidson
Always has everything we are looking for.
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February 2024 by Terri G.
Shopping for the gang is easy at Petsmart, they have a good variety of pet food and supplies. If you sign up, you can also get discounts. Petsmart offers a variety of quality pet foods, at prices the grocery store can't match. In addition, I can always find something that my two fussy yorkies will enjoy. Finding a 40 pound bag of dog food can be a challenge, but my two large dogs can demolish a bag of food in a hurry. Petsmart still offers quality, large size bags. In a store like Petsmart, shopping monthly is a convenient and easy way to stock up. The store has decent parking and good access from the main road. If there are more than a few people, they have all the registers going. Finding a clerk can sometimes be difficult, but it depends on when you shop. I have not used the grooming service that is available at this store, so I can't speak for that. The store itself is a good place to stock up on items for your pets.
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February 2024 by Carol P
More expensive than Walmart but I love bringing my dog with me for a trip out. : )
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January 2024 by Alice Tirri
A lot of inventory that you can't find anywhere else.
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January 2024 by Obvious Aron
Pretty good. Staff is nice.
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December 2023 by Heliam Lopez Martinez
Lots usal products are missing, and there is no explanation to consumers if the product will be back on track from suppliers.
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November 2023 by Jenny P
Shouldn’t receive any stars at all. Our dog has not been the same since being groomed there and their “ store manager” is horrible. Worst customer service and does not know how to even talk to customers- who the hell tells their customer “what would you like me to do hunny”. Brittany tried helping us before this managers call- all we wanted was answers to see what exactly happened. Will definitely never be back!
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November 2023 by Hank B.
I had an appointment this morning and supposedly was 10 minutes late. This new young man told me that since I was late he could not cut my dogs hair but do a trim. I showed him the text message that my appointment was 7:30 and he insisted it was 7AM. This person needs a lesson in customer service and an education on how to converse with customers. I have been going to this location for many years. The previous young lady was very good and I often had to leave the dog there since they were running a little behind. I think management should give their people a little customer service class on how to deal with people instead of barking at them and taking an attitude of I don't need your business. They have now lost several hundred dollars a month on grooming, and dog & cat supplies which we purchase each month. Does not say much for the education our youth is getting these days.
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November 2023 by Fezzi Wig
My poor poodle had the worst grooming ever. The top of her head looks like it was run over by a lawn mower
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November 2023 by Gulhan Ozaydin
Worst grooming experience ever. They took my cat, after 30 minutes they called me to come get him because apparently he was not behaving which is not the case for the past 7 years. I felt heartbroken to see they did not only cut 20 percent of him and cut his skin in multiple places. When I went there to pick him up they had already moved to another pet and told me to come back another day.
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November 2023 by William Vratsolis
Huge Selection of cat food. Staff was very helpful and knowledgeable about everything I had questions about. 1st Class all the way !!!
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November 2023 by Estela Ferrer
Excellent service and knowledgeable employees, nice clean store as well.
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August 2023 by Zachary Meiling
Nice clean store that was well stocked when I was there, go do your thing
