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November 2023 by Shannon Blohm
Super clean and secured. I wish staff was on site more than I've witnessed then to be but it has been a great place to store our things.
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October 2023 by jerry beno
Carla was amazing in helping me secure a locker. She was fast, knew her way around the computer system efficiently, and had a fun personality! Her attention to detail and follow up were appreciated. The facility is always clean, well lit, and good prices.
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October 2023 by Joanne Recht
Absolutely worst customer care. My husband had 5 units with them. He passed away August 8th unexpectedly and and I went to office September 4th to bring certificate of death and explain situation.Rent was due September 1rst andyhey locked me out that very day. 4 days after rent was due..MMy
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July 2023 by Brooke D.
I been in this location for 2 years every 3 months they up me. I started at 285 I'm up to over 500 a month!! I'm getting out this month. Find somewhere else!! People rude. When you call about anything they're annoyed. Saying how short staffed complaining.
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July 2023 by Craig Lance
Friendly staff at first. Sold us units with no problem. Until we found people actually living inside the facility. They had an entire storage unit down the hallway from ours packed to the ceiling with dirty clothes and garbage that absolutely stunk. You would think for $1000+ a month for our units that wouldn’t be an issue. Generally, the office is unoccupied and you have to wait to see if anyone shows up. Moved out on the 8th of the month. Attendant told me no retro credit for the full month I paid. So, I left locks on empty units until the end of the month. Lol. Great business model. The attendant today, when I gave notice of vacating, was incredibly rude and totally passive aggressive. Real employee of the month. Never again. Very poor experience.
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April 2023 by Jim Stiber
Alicia was fabulous… Knowledgeable, efficient, and professional… The facility is clean and well-maintained, with easy access to our storage area, and the app for the Public Storage place works fabulously. I am thrilled with Alicia and the Public Storage facility…I just wanted to add to my initial review…. I no longer need my storage space, and again Alicia was accommodating…. Always professional, friendly, and ready to help in any way she can…If you need a storage place for the stuff you just have to have and keep safe, this is the place…
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April 2023 by Heather Kaufman
WOW! Alicia was FAST, INFORMATIVE and FRIENDLY!! We walked in and were finished the whole transaction in less than an hour, which included a tour. An amazingly clean storage facility, easy to get around and up with current security technology. 2 THUMBS UP!
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April 2023 by barbara nitchman
Not only was online reservation of a unit super convenient, Manager Alicia completed the process for us with personal tour and we left set-up and ready to store our goods. Bravo! Facility is spotlessly clean and climate is excellent. Highly recommend.
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April 2023 by Paul Thompson
I received excellent service from Alicia at 13191 Tamiami Trail E in Naples FL. Very caring and patient with some senior citizens. The building was very clean and in all a good experience
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April 2023 by Lou N.
This facility is a clean top notch operation. The manager Alicia has helped me a couple of times and is always very personable and friendly. This is a rarity, unfortunately, in today's business world.
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March 2023 by Nancy Cabrera
5 plus star rating. Online rental is simple and great. Building is always in an immaculate condition. The "turning in" of the space is also great. Alicia was there with a smiling face, kind attitude, professional. Great employee to give the first impression of the last day. Will definitely return if the need arises. My daughter and I are impressed and thankful for our first storage rental experience.
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March 2023 by Gary Smith
Alicia was courteous, helpful, and truly professional throughout the entire rental process and during usage of the units. Public Storage is lucky to have such a valuable employee. I found the property secured at all times and maintained beyond expectations. I would highly recommend this location for all of your storage needs.
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February 2023 by John Swift
Getting a unit was very quick and easy thanks to Alicia. She explained everything very well and answered most of my question before I asked them. The location was very clean and the service was great.! Definitely recommend this Public Storage.
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February 2023 by Victoria Mitchell
Had a great experience at this location of Pubic Storage. Alicia is fantastic, will go above and beyond to help however she can. The property is clean and organized and in a safe location. Highly recommend.
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January 2023 by Margie Y
I had never rented a storage unit before and Alicia made the whole process easy! I felt my personal belongings were safe and in good hands. I no longer need the unit and the moving out process was just as easy! I definitely recommend this location!