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November 2024 by Ebi
Had a situation arise and was under the assumption It was going to be an unpleasant ordeal but JD actually was extremely nice and resolved it quickly without issue and was simply great overall. Made my experience stress free.
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October 2024 by Mitch Miles
RENTERS BEWARE! I've rented here in the past and didn't have an issue, but this time they sold me an 8'x8' space online and then got there and it was only 6.75'x6.75' (Unit 2588). Of course when I brought this up to the front desk (along with the fact that it wasn't clean and there were bugs in the unit) they didn't have a tape measure at their desk (huge red flag) and forced me to go get a tape measure myself and bring back photos to them to show that it was indeed wrong. They then required that I go up to that unit with the front desk person to show them in person after showing them said photos-so just purposely wasting my time. There were no other 8'x8' spaces available and they wouldn't just give me the next size up (required that I paid more for it) and then also told me I wouldn't be getting a full refund for it. Talk about bait and switch business tactics. After multiple calls with corporate I'm finally square, but talk about such a waste of time. This place has ZERO ethics behind their operations. YOU'VE BEEN WARNED.
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October 2024 by Dan Stanton
Jd was professional and kind when it came to our rental process he even remembered our names when we came in a week later
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September 2024 by Enrique Rosa
JD and Brandon were awesome really helped me out in a jam. Definitely the ones to go see.
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September 2024 by Dave Mancini
easy to use in all ways and very convenient
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August 2024 by Ricardo Goycochea
Jamilah the property manager was really friendly and helpful. She help me navigate through process really well as she explained everything to me and made me feel comfortable choosing my storage.
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July 2024 by Don Huelse
Just rented a wonderful 5x5 storage locker with Public Storage close to my home from a great sales and counter manager Darius. Was able to do it online threw there app.with ease and enjoyed meeting Darius in person. A great guy!
Thanks. Don H.
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July 2024 by Argelio Arenas
Super nice, tremendous attention, they thanked me for everything
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June 2024 by El
Jamie is a Rockstar she should be the district Manager so there can be a uniform experience when you go into a Public Storage. She knows her job and she knows how to treat people with respect.
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June 2024 by melanie alfaro
One of the best storage places I’ve ever been to super clean, super helpful customer service! Jamie was able to answer all my questions and I will definitely be recommending people
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June 2024 by Cristian Ochoa
carmen took care of me today. super nice and friendly. will be coming back!!
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June 2024 by Albalucia Foley CFA
Easy to set up, good location, friendy staffa t front desk.
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June 2024 by Nancy C
I saw that I got a charge to my account despite canceling and moving out my storage unit. I was told over the phone by an employee at the location to come in person the next morning to drop off the keys. I take accountability for not returning the key. However, I recall being told to leave the lock when I move out or I’ll get charged. I live about a hour away from the location but agreed to ensure I received my refund. I went in and was told by the employee that I am unable to get a refund since another employee named “Jamie” spoke to me and told me to return my keys however, this call never happened. So then they said they would call the district manager (JEREMEY) and he never picked up. The employee then provided me his number. I did not ask them to give me his number but I took it since the employee said they have the authority to resolve the issue. I then called the district manager, Jeremey. They asked who gave me their number. I said an employee. They asked what their name is and I didn’t know. He then went back and forth with me about the matter saying “well you should have read your contract…” all while yelling. This was uncalled for and set the tone for the rest of the interaction. He said he was heading to the location and I was heading back there so I let him know I’ll be there to drop the keys off. He then hung up while trying to argue with me. I get to the location and he opened the door and continue to belittle and disrespect me. I apologized to him, not that I needed to, and let him know that if I did disrespect him (which I didn’t) that I am sorry. For some reason he wanted to continue to argue. I asked him “why am I the only one trying to deescalate the situation. As a district manager I would expect that you would make some effort”. He continued to lecture me saying “well first of all you called my number”. I let him know I didn’t find it online, I was provided it by his employee. The he said “second of all, you wouldn’t provide me their name”. One again, I didn’t remember their name. He was going on a rant and being completely disrespectful and irrational. Throughout the whole conversation I tried to deescalate with no avail. In the end, rather than being lecture like I am a child, I asked him if we were done since his tone and demeanor felt threatening and inappropriate for the situation at hand. Nor did it seem like he was prepared mentally to handle speaking with any customers. He said yes. I then got my things and proceeded to attempt to leave. He then told me that I would be put on a “do not rent list” which was hilarious. It was obvious that his ego had taken a hit since I didn’t want to listen to him list things off. I told him I didn’t care. I guess he’s used to speaking with his employees/customers that way. I continued to leave and he followed me to the door saying he would call the police and tell them I’m trespassing if I say anything else. So not only was this whole situation blown out of proportion, he also threatened and harassed me in the process of trying to vacate the premises. To threaten to call the police as I am putting my hand on my door handle to leave is insane. I did not walk back to the location, I didn’t get in his face nor do anything to warrant that. However, I am sure calling the police when he feels small or when people don’t let him get the last word in is his go to. This whole situation was extremely shocking. His attitude is a poor reflection of Public Storages company culture.
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June 2024 by Jose Sauza
Thanks Allen great public storage
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May 2024 by Mihail Pana
Thanks for helping me get into the unit I was needing Jamie. I appreciate it
