-
December 2023 by Linda Ortega
I wanted to transfer over to a bigger unit. Upon arrival I was told there were no carts on property. No greeting, no hello good afternoon, just "NO CARTS". This is unacceptable. How do you lose a cart and not replace it. How do you let a storage facility get to the point of having zero carts available to customers? Not good.
-
November 2023 by Pamela P.
elevator rarely works. There are no trolleys so you can move your boxes easily. They rarely call you back and they never answer the phone. I'm trying to move out and I need questions answered the app. Does not let you stop auto pay. They are terrible go somewhere else.
-
September 2023 by Jessica Bishop
Darius is amazing!!!!! He helped us transfer our unit!!! He deserves a promotion!!! He drove all the way from Lehigh Acres to be here because they have NO HELP….The public storage has had no one here for 2 days and this man made our day easier! His customer service skills are amazing!!!PROMOTE HIM!!! He deserves it!!! He went out of his way for us! He was extremely kind!!! God bless you Darius!!! And sincerely thank you!!! Five Stars for DARIUS!!!!
-
September 2023 by Mugi-chawn
Best experience ever. Ronnie was super helpful and friendly. I highly recommend it.
-
July 2023 by MrsCheeseFoxx
What a great experience. Went in on extreme short notice and was able to get a nice size unit for a great price. Mike and Ronnie were working and they were such a pleasure. Fun people that’s for sure. So excited to be onboard with Public Storage now.Update: It has been three years now with public storage near white lake, and they are AMAZING. You can’t beat the location and the rates are fairly decent, considering you’ll have an air conditioned unit! Since I’ve started my journey with Public storage, Ronnie has always been there! She’s the absolute best. Always returns phone calls and is always eager to help out as much as she can. Definitely a plus to the company!!
-
July 2023 by Samuel Pringle
Ronnie, she goes above and beyond for each and everyone of her customers. Always pleasant, respectful, and courteous.Thank you Ronnie, for making our treasures, yours as well, we appreciate all that you do,…
-
June 2023 by Alison D.
This storage is amazing! The staff is awesome! Thank you Ronnie for everything! The storage is very clean and great prices for climate control. I feel safe with my belongings here
-
June 2023 by Shonda Dewberry
Ronnie is AMAZING and provides excellent customer service at all times!
-
June 2023 by Jaimie Read
This is by far my best experience with any storage facility. The only reason for that is the manager, Ronnie. She surpasses all with her customer service, friendliness, helpfulness, and she doesn’t blink an eye as far as giving a hand if she can and is able. She’s always doing something and never lets my discouragement with things to affect her negatively. The company really needs to get it together with the elevators automatic shut off because people are too rude and ignorant to NOT prop open doors which causes the elevator not to work. So, I’m upstairs and can’t get down with a load. Ronnie comes as fast as she can to fix it pronto! People seem to think the carts are theirs and keep them in the lockers and then there are none for anyone else-and I use my storage unit on a weekly basis so it’s important that I have the tools I need when I get there. Somehow this girl manages to figure out something and help me out! There’s no end to her sparkling personality, humor, and kindness. She has assisted in every aspect from changing lockers, the bills, facility needs, etc- The only reason this facility gets 5 stars is because of her-or I’d be gone by now! We have been there since it opened and have had several units over the last few years and by far-Ronnie has NO competition because NO ONE can come close to her work ethics, dive and overall service. I appreciate when someone like this is a part of what I’m doing. If I had a business that required management, I’d double what they’re paying her and steal her out from under them. She’s a gem and I couldn’t have done a lot without her! Thank you!!
-
June 2023 by Cate
Ronnie was extremely helpful to my family and I when we were moving from NC to FL and had issues with size of our previous storage..she quickly and painlessly had us moved to this location and even let us borrow her own dolly. Great staff!
-
June 2023 by Sam Ahlstrom
After having my storage unit for over 5 years and completely satisfied every month, it was time to move my stuff out. Ronnie was extremely professional and helpful considering I lost my key which always happens! Thank you Ronnie!
-
May 2023 by Orlando Ferro
First of all, I would like to thank Roni for helping us through the process of moving our belongings into this location. The paperwork was quick and consice. I will recommend this storage.Orlando and Diana.
-
May 2023 by linda S
I have rented a storage here in Naples, Florida. From the first day that I came to rent my unit, the employee Ronnie was extremely helpful. She made my move extremely easy. She went above and beyond in helping me and giving me the information that I needed, for a smooth move. Ronnie is very professional, pleasant, willing to help and go to any length. Ronnie has a lot of patience and is extremely nice and accommodating. I will always use public storage units for the above reasons. Thank you. Linda Syrowik
-
May 2023 by Robert Swint Jr
Ronnie is phenomenal. She helped me with all of my questions and made renting easy.
-
April 2023 by Angelina Sangster
Ronnie is amazing!! She is beyond knowledgeable, polite and professional. This location is always top notch and clean!!
